Review summary

GRADE MOBILE receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

S
Fantastic service and great product

Order number : 203-6000648-9636300 Fantastic service and great product

S
👍🏼good

Very good! 👍🏼 so useful! It helped me do all the things that I needed to do. My order number is: 206-9519003-9177138

Great combination and very helpful

Great combination and very helpful

N
My first purchase from Grade Mobile…

My first purchase from Grade Mobile (order id GM232610). This was an a good price on a refurbished iPhone 15 which was delivered very quickly and was in the condition described (Excellent). Very happy with the service received and a significant saving compared to buying new. I received a small gesture from Grade Mobile for providing a constructive review, but it was not conditional on being positive.

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All reviews

1,000 total • Write a review

Showing 901 - 910 of 996 reviews
EW
5 out of 5 stars

Order no 230633

Order no 230633 . I was shocked the service was so fast. Once I sent my phone via Royal Mail special delivery as I like to make sure my device get there safely. Good communication with the portal and texts and emails. My valuation was ready after a day. They sent me a quote and great price and I got the money straight away! Can’t recommend enough ! Really pleased. Thank you Elizabeth

Date of experience: April 5, 2025

J
5 out of 5 stars

Really impressed with this company definitely use them again.

Really impressed with this company got my quoted amount very quickly , will definitely use them again . Ref 230139

Date of experience: April 5, 2025

L
3 out of 5 stars

Great process but not as much for phone as I wanted

The communication and process was very easy…the valuation came in a lot less than the original quote for the phone that I thought was good condition but they said the battery health was poor so only got £45 for iPhone 12 instead of £175 I originally thought it would be worth. However they paid the same day I got the valuation only 3 days after sending it. So the process was great.just wish I got more for the phone. Order ID GMB230198 "I received a small gesture of £5 from Grade Mobile for providing a constructive review, but it was not conditional on being positive"

Date of experience: April 5, 2025

K
3 out of 5 stars

Order GMB230083

Order GMB230083 - the service itself was very good but once my phone had been checked £150 was taken off the valuation because they said the phone needed a new battery. It felt excessive, particularly as the pass mark for a new battery for 85% and mine seemed to have been rated at 83%. I still completed the sale because I didn’t want the hassle of having the phone returned and going through the process with someone else. I feel that these recycling companies know people will do that more often than not and therefore they will offer you a big valuation to get your business and in reality you do not get this. I may be wrong though and this was just a bad experience.

Date of experience: April 4, 2025

Dw
4 out of 5 stars

Very quick process from beginning to…

Very quick process from beginning to end, I was offered a lower price to what I was quoted but happy to accept considering the age and of the phone. Money was in my account within an hour of me accepting the price offered.

Date of experience: April 4, 2025

T

Tom

US

5 out of 5 stars

Quick and easy process

Quick and easy process, got paid within an hour of accepting offer and receiving valuation, definitely recommend! Order #230144

Date of experience: April 4, 2025

CH
3 out of 5 stars

Didn’t pay what they said

I Like the service, I dislike the drop In price as my device was in good condition and they rated poor 🤷‍♂️

Date of experience: April 4, 2025

AD
1 out of 5 stars

Your offer was massively less than you…

Your offer was massively less than you suggested in your initial quote . Even worse , you gave not paid me 1 week after I accepted your offer . Very poor and as yet unresolved experience

Date of experience: April 4, 2025

KO
5 out of 5 stars

Great Service (order #230393)

The service is absolutely phenomenal. It was so swift and simple and it’s so convenient that they provide a free shipping label and payment was received minutes after being notified, which was £5 more than the initial quote! I’ll definitely be using this service the next time i need to recycle a device. order no.230393

Date of experience: April 4, 2025

PH
4 out of 5 stars

Good service

Order 230288. Fast service and fair price offered. Would use again

Date of experience: April 4, 2025

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