Fantastic service and great product
Order number : 203-6000648-9636300 Fantastic service and great product
4.1
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
GRADE MOBILE receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
👍🏼good
Very good! 👍🏼 so useful! It helped me do all the things that I needed to do. My order number is: 206-9519003-9177138
Great combination and very helpful
Great combination and very helpful
My first purchase from Grade Mobile…
My first purchase from Grade Mobile (order id GM232610). This was an a good price on a refurbished iPhone 15 which was delivered very quickly and was in the condition described (Excellent). Very happy with the service received and a significant saving compared to buying new. I received a small gesture from Grade Mobile for providing a constructive review, but it was not conditional on being positive.
Company details
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Contact info
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Website
grademobile.co.uk
All reviews
1,000 total • Write a review
Showing 191 - 200 of 996 reviews
KW
Absolutely no issues with Grade Mobile
Absolutely no issues with Grade Mobile. IWatch was received well packaged, and when tracking stated it would be delivered, plus updates through the whole process. I will use Grade Mobile again for future purchases.
Date of experience: July 2, 2025
SA
Order number: 238881
It was such a quick process. I was sent a package and I sent it out with that paid postage. Next day they received and the following day the valuation came in. They offer the market value for ur device.
Date of experience: July 2, 2025
DK
I was planning on selling my mobile to…
I was planning on selling my mobile to this company but no more ... my teenage daughter used her savings to buy herself an Apple Watch from Grade (via Amazon market place) in her excitement she ordered an Android Version but needed IOS .. we contacted Amazon who who said avcept order but contact Grade mobile so we did they us a return label and returned the watch and also stated via email we would be happy to do an exvhange if that was easier. We sentbit back special delivery tracked 48 at our cost . We followed the tracking to be sure it arrived which it did ... yay .. my daughter then lost or disgarded the postal receipt. Fast forward to almost a week later despite emails to Grade mobile and phone calls and chats with Amaxon, Royal mail etc still no refund on upset Daughter. Grade mobile say 'we refund in approx 48 hrs from receipt' that's well past and if we can't give them the postal receipt basically hard cheese ! Royal mail dont issue a duplicate and tracking proves they have the watch back ... very poor all emails are answered with cut and pasted reply of 'Refunds issued 48 business hours from receipt of return' Still not resolved they had the return almost a week and won't even confirm they have it with refund pending ! No-one explained the process of return to my teenager who is of course very upset. Thankfully we've found the receipt but having your customer trawl through their rubbish bin is hardly good service NOT helpful
Date of experience: July 1, 2025
LF
thee website was very easy to navigate…
thee website was very easy to navigate and I felt the delivery was quick GM230806
Date of experience: July 1, 2025
BC
100% recommend
100% recommend. The item arrived exactly as described—really clean, with hardly any signs of use, and fully functional. Delivery was quick and well-packaged to prevent any damage in transit. Communication was excellent throughout: I received regular updates about my order, and tracking information was provided promptly. The battery health was higher than I expected for a refurbished device, which was a nice surprise. Overall, Grade Mobile made the process of buying simple and stress-free. I would definitely recommend them to anyone looking for a high-quality device at a fair price.
Date of experience: July 1, 2025
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