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HomeGoTranscript | 100% Human-Made Reviews
GoTranscript | 100% Human-Made logo

GoTranscript | 100% Human-Made Reviews

3.05 out of 5 stars
3.05 out of 5 stars
3.0
|Average|60 reviews

TrustScore

3.0
3.05 out of 5 stars
Average
5 out of 5 stars
27
4 out of 5 stars
1
3 out of 5 stars
4
2 out of 5 stars
4
1 out of 5 stars
24
60 reviews in total

Review summary

GoTranscript receives mixed feedback from its users, highlighting both commendable aspects and significant frustrations. Many reviewers praise the service for being beginner-friendly, fast, and providing excellent transcription quality, with some noting the helpfulness of the editors in improving their work. However, a substantial number of customers express dissatisfaction, particularly regarding the clarity of guidelines and the difficulty of passing the transcription tests. Complaints about poor customer service and inaccuracies in transcripts are also prevalent, with some users feeling that their time and effort are wasted due to unfulfilled hiring promises. While some find the service to be professional and efficient, others warn potential users about the challenges they may face.

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Based on reviews, created with AI

See what reviewers are saying

IZ S
IZ SFeatured

3 months ago

5 out of 5 stars

Great company and beginner-friendly

Great company and beginner-friendly. Editors provide feedback needed for me to improve my work.

Andrew Pavaday
Andrew PavadayFeatured

3 months ago

5 out of 5 stars

The best transcript comExcellent workpany I ave…

The best transcript company I ave worked with. Excellent work.

ibtisam ali
ibtisam aliFeatured

3 months ago

2 out of 5 stars

Disappointed with Lack of Support and Unethical Guidelines

I was interested in working with GoTranscript as a Somali transcriber. Upon reviewing their guidelines, I noticed that some assignments require including profanity and offensive language. I reached ou... See more

Abdirazak Ali Ahmed
Abdirazak Ali AhmedFeatured

3 months ago

2 out of 5 stars

waxad halkan ka helin barnaamijyo ku…

waxad halkan ka helin barnaamijyo ku xiisa galiya

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Monica Singson
Monica Singson
1 reviews
about 1 year ago
5 out of 5 stars

Nice transcripts and editing.

Nice transcripts and editing.

Helpful?
Transcript Online Team
Transcript Online Team
1 reviews
about 1 year ago
1 out of 5 stars

They advertise a 3-5 business day…

They advertise a 3-5 business day processing timeframe. Submitted the file and paid for the order, After 2 weeks without any response or refund reached out to the company - they were informed that the order had been rejected by their interpreter, but the customer notification was never sent."As I've mentioned, the process for this is still in the works, therefore a notification email was not sent out letting you know about the decision with your order. This was reported to our team of developers, and should be fixed as soon as possible. " The company then suggested the customer upload the file directly to their Chief Translator. Uploaded audio, PDF, and Word files. Waited an additional 2 weeks before following up again. In the response, the company asked the customer to confirm whether they had uploaded a Word document or PDF, indicating they were unsure of the file format received. The company also stated they would need to check with their developers, implying they had no internal knowledge of the order or file. After another week, they issued a refund, but deducted a refund processing fee. The poor customer service and lack of communication throughout this process suggests the company may not be equipped to reliably deliver on their advertised services - explore other companies that can provide a more transparent and efficient experience. Attempt to post this review was rejected by them with message" 429 error Too Many Attempts."

Helpful?
David Lane
David Lane
1 reviews
about 1 year ago
1 out of 5 stars

Тотально ідіотський вступний тест

Тотально ідіотський вступний тест. Перечитуючи в 20 раз матеріал (по якому і потрібно складати тест), просто не розумієш що від тебе хочуть. "Які частини потрібно виділяти курсивом?" Згідно вашого ж документу, ніякі, бо слово курсив в документі не згадується ні разу, і жодне слово не виділене курсивом. "Як транскрибувати сленгові слова?" Ніяк, бо про сленгові слова немає жодної згадки. Є діалектизми (що ніяк не сленгові слова). Не знаю чи це якийсь ідіот робив тест, чи документ з інструкціями, але вам варто когось та й звільнити.

Helpful?
Argenis Rojas Mejia
Argenis Rojas Mejia
1 reviews
about 1 year ago
5 out of 5 stars

Buen trabajo

Muy buen trabajo para generar algo de dinero extra lo recomiendo son personas seria y responsable

Helpful?
Maxime Mayer
Maxime Mayer
1 reviews
about 1 year ago
1 out of 5 stars

Ne jamais postulé chez eux

Je suis à la recherche d'emploi, j'ai postulé chez eux (2 fois a cause d'une erreur de mon côté ) J'ai donc passé un long test pour rentrer, cela va bientôt faire 2 mois, j'ai donc attendu largement les 30 jours indiqués, je n'ai jamais eu de réponses, le formulaire de contact par mail est catastrophique (personne ne traitera votre demande ce sont des robots), j'ai donc contacté l'assistant virtuel en faisant part de mon désaccord pour ce manque de respect envers une personne motivé qui avait vraiment envie d'y travailler, l'assistant virtuel s'en fou royalement, je trouve sa irrespectueux, je n'aai jamais demandé d'être accepté, simplement de recevoir un mot de refus de leurs part aurait été respectueux, j'ai consacré du temps et du travail pour le test d'entrée, le minimum du respect serai de prendre le temps de leurs côtes pour simplement dire non, mais non aucun respect ils te renvoient balader ils s'en fichent complet, donc à tous ceux qui veulent y travailler, ne perdez pas votre temps et énergie pour un test de candidature qui finira dans le vent. A fuir, ne consacrez pas le temps qu'ils ne vous consacreront pas.

Helpful?
Jose Mercado
Jose Mercado
1 reviews
about 1 year ago
1 out of 5 stars

Pesima un examen incompresible siento…

Pesima un examen incompresible siento que esto no es para mi

Helpful?
Daniel Antonio Ruiz Hernandez
Daniel Antonio Ruiz Hernandez
1 reviews
over 1 year ago
5 out of 5 stars

Excellent transcription service

Excellent transcription service

Helpful?

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Mongrel Creative Studios
Mongrel Creative Studios
1 reviews
over 1 year ago
1 out of 5 stars

Bad captions, bad customer service.

I paid for closed captions for a film. I provided the transcript and specific technical guidelines. They didn't adhere to the guidelines the first or second time, and the captions created for the music and sfx were poor, inconsistent, and didn't adhere to any professional standards (they told me they go by their own standards). When I corrected everything myself and asked for a partial refund, they provided a series of empty excuses, including how it 'seems impossible to meet' certain technical guidelines—when I, first time doing captions, had just done it. They stated that 'our standards just don't meet your expectations,' and that my expectations were unattainable. The first part is certainly true, but it's irrelevant, since the bottom line is that they agreed to provide a product based on a set of technical guidelines, and didn't adhere to those guidelines. After several persistent emails on my behalf, they gave me a 10% refund, a joke considering the time and energy I invested in essentially redoing the captions and then arguing back and forth. If you need professional captions, seek another service.

Helpful?
Keler
Keler
1 reviews
over 1 year ago
1 out of 5 stars

Estafa

Estafa. Pagas para que te enseñen a buscar trabajo en otras paginas como Freelancer o Workana. En ningun momento GoTranscript o el Grupo Impulse tedan trabajo, lo tienes que buscar tu mismo. Es decir que sirve de intermediario (de nada)

Helpful?
Pinaki Chakravorty
Pinaki Chakravorty
1 reviews
over 1 year ago
5 out of 5 stars

Outstanding Service By Amy

Your Customer Support Staff Member "Amy" is terrific. It's not just today's experience with her. She always goes above and beyond. I have been working with her to prepare transcripts for legal work for about two years now. She is very good, efficient and fast. She clearly is whip-smart. She is also courteous, responsive and always ready to help. She makes GoTranscript stand out for customer experience and quality of the product.

Helpful?
Jorge Abarca
Jorge Abarca
1 reviews
over 1 year ago
1 out of 5 stars

Hay muchos sitios como este. Sospechosos

Hay muchos sitios como este, que ofrecen trabajo remoto, lo curioso es que después de llenar los datos personales de los postulantes, curiosamente insisto, nunca tienen vacantes, lo más curioso es que siempre arroja el mensaje de No hay vacantes luego de aceptar todos, pero absolutamente todos los datos del postulante.

Helpful?
Guilherme Cavichiolli
Guilherme Cavichiolli
1 reviews
over 1 year ago
5 out of 5 stars

My Number 1 option for translations

I got a unforeseen problem when time to submit all translations was anticipated, meaning I was at risk of losing my application deadline. Despite of having less than 3 working days the translation team manage to anticipated their deliver saving my course application. This result was only possible because of the first class chat support that put me in contact with the right person. On top of all, the translation quality is 5 starts, as the team ensure to preserving the authenticity links from the originals files. I highly recommended GoTranscript. Personally its became my number 1 option for translation. 100% 5 starts, keep up the excellent work guys!!

Helpful?
Salah Nasef
Salah Nasef
1 reviews
almost 2 years ago
5 out of 5 stars

the best website for transcribe they…

the best website for transcribe they are doing it professionally and finishing it before the time

Helpful?
Liset Alvarez
Liset Alvarez
1 reviews
almost 2 years ago
1 out of 5 stars

No hay posibilidad en español

No hay posibilidad de poder transcribir es español con ellos. saludos

Helpful?
mynameiscomment
mynameiscomment
1 reviews
about 2 years ago
1 out of 5 stars

I had such a horrible experience with…

I had such a horrible experience with them. They did not pay attention to the requests, did not accurately state words, names etc... it was just a horrible experience and I wish I had the time to do it myself. It was expressed to Go Transcript that this was for a court hearing and the transcripts would be used as evidence. They still did not take it seriously. In every situation beyond the ordering, it was a disaster. I even went back and played some audio where they had made mistakes. A simple mistake for example was writing job instead of joy or swim instead of Tim, or completely misspelling words to the point where you don't know what the sentence was supposed to mean. Most importantly, they would say Jim: and transcribe what "Jim" said when in fact, it was not "Jim" who said it and there is no "Jim" in the office. The other issue was saying that "Jim" said something that another person said altogether as if they could not hear voices changing. I laid everything out for them spending so much time, I really should have done it myself. I would just highly urge you to buyer beware.

Helpful?
Estefania
Estefania
1 reviews
about 2 years ago
1 out of 5 stars

AI generated transcriptions

As mentioned by others too here below, they are doing false advertisement: the transcriptions are by no means human generated... they have AI doing the transcriptions, so you're paying for a service you're not really getting

Helpful?
Jared
Jared
1 reviews
about 2 years ago
1 out of 5 stars

don't waste your money

don't waste your money, it's not "human" transcription as it says on the website, it was clearly done by AI and the customer support was super unprofessional

Helpful?
Kumar Rakesh
Kumar Rakesh
1 reviews
over 2 years ago
4 out of 5 stars

Very good

Very good And nice

Helpful?
Vikash
Vikash
1 reviews
over 2 years ago
5 out of 5 stars

Nice 👍👍👍👍👍👍👍

Nice 👍👍👍👍👍👍👍

Helpful?
LBsosa
LBsosa
1 reviews
over 2 years ago
1 out of 5 stars

Me quedé con las ganas, no pude 'Aplicar'

Hoy 21/10/2023 quise 'Aplicar como Transcriptor' para documentos en español, pero sólo tiene habilitado idioma(s) inglés y japonés. Les escribí un correo, a ver si consigo contactar por esa vía. Me quedé con las ganas.

Helpful?
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About GoTranscript | 100% Human-Made

GoTranscript is a leading provider of human-generated transcription services, offering solutions in over 140 languages. The company specializes in delivering accurate transcription, captions, subtitles, video descriptions, and audio and text translation. With a commitment to quality, GoTranscript boasts a 99.4% accuracy rate, verified by Precisa QMS. Their services cater to a diverse clientele, including government agencies, educational institutions, medical organizations, legal firms, and market research companies. Founded in 2005, GoTranscript prides itself on its team of professional transcribers and editors who ensure that each project is handled with care and expertise. The company's offerings are designed to meet the needs of various sectors, providing flexible billing options and compliance with security standards such as HIPAA and NDA. By focusing on human-crafted language solutions, GoTranscript positions itself as a reliable partner for clients seeking high-quality transcription services.

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