Review summary

Gas Fast is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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js

jean scott

1 out of 5 stars
Dont listen to sales man he lies!!!!

I had my boiler fitted 2 years ago and all been fine up until recently. It was only when my thermostat stopped working and telling the boiler what to do i realised what an error i had made. I had been informed by the sales man that warranty was 10 years, that it was interest free loan and service was included. I also had issue with leaking radiator which i was told would be fixed too. When they ring you to confirm details of installation and warranty etc listen carefully and walk away. It was a hard sell and i wish i had cancelled then. Overpriced and hard sell techniques used. Yes i should of walked away then and kick myself for not doing. PLEASE BE WARNED AND DONT TAKE THE SALES MAN AS SPEAKING THE TRUTH AS HE REALLY DOESNT!!!

M

Mark

1 out of 5 stars
avoid at all costs!

In July 2022 I recieved a leaflet through the post where this company offered a boiler on a government backed scheme, when they came to discuss it, right at the end told me I’m not eligible for the government scheme and gave me a quote, as I needed the boiler (old one was condemned) I reluctantly agreed to pay, I wasn’t made aware that the agreement was an interest first agreement! Then when the engineer installed it I started having issues, we had very heavy rainfall and water was coming in through the flue and in flooding the boiler and kitchen, the same engineer came back out and “fixed” the issue only for it to happen again, we requested a different engineer to come and have a look, when they looked into it we found that the original guy had filled the gap with loose pieces of brick then a thin layer of cement, and the cement hadn’t dried before the rainfall, the new guy did a much better job of it, the inside of the kitchen wall was left in a bad state but at that point we just wanted nothing more to do with the company! I asked for compensation at the time and was refused as they felt the service provided was sufficient! Now 2 years later I discovered the amount I owe is WAY more than what the retail value of the boiler and labour and to avoid nearly £1500 in interest I would need to pay £4100 to clear the finance! AVOID at all costs, rip off merchants!

AW

Angela Washbrook

5 out of 5 stars
Angela Washbrook

Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻

rn

rob n

5 out of 5 stars
so far so good..

so far so good... no issues with boiler or servicing. nicely.

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All reviews

354 total • Write a review

Showing 61 - 70 of 350 reviews
PB
5 out of 5 stars

Order number 15053,

Order number 15053, When the Rep came to the house to give us advice on the Boiler and Energy Saving he Explained it Very Well so we both could understand Everything. We accepted offer and couldn't believe how quick your Service was to getting it put in Next Day . He made us both feel at Ease and have to say What a Lovely Polite and Friendly Guy he was. He didn't push us into anything it was all our decision. The Engineer came and Fitted the Boiler and Explained how to use the Boiler and the Halo Thermostat App. He Cleaned up after himself and was Very Polite and such a Lovely Guy.. Would definitely recommend this Company to others

Date of experience: May 22, 2023

SR
5 out of 5 stars

Top of the range service and excellent…

Top of the range service and excellent installers of our boiler 15061

Date of experience: May 22, 2023

CL
5 out of 5 stars

I had a boiler fitted today the work…

I had a boiler fitted today the work that was carried out was of excellent standard Ash was very efficient and friendly.Great job!!!

Date of experience: May 20, 2023

G
5 out of 5 stars

Very impressive service all round

15058 I’ve been very impressed by all aspects of the service provided by this company, from the initial phone calls, the visit of the representative who told us in detail about what was on offer, to the final installation. Everything has been conducted with professionalism and courtesy. I would have no qualms in recommending them to anyone thinking about changing their boiler.

Date of experience: May 19, 2023

H
5 out of 5 stars

courteous, professional and efficient

15041 These guys have a really slick operation. We received a card through the door offering government help with a new boiler - no surprise to find that I dn't meet the criteria - so really this was just a way of getting in the door. However, the salesman was friendly, knowledgable, and gave me plenty of time to make up my own mind. And a few days later they came and installed my new boiler. The whole experience was extremely efficient, the engineer was friendly, professional, seems to have done a good job, took care to cover up my carpets when needed, and took the old boiler away - no fuss, no mess. I think, looking back, that maybe I should have taken more care to read the 1* reviews and check out the market for alternatives. However, my experience with GasFast has been a good one; they have been courteous, professional and efficient, and I am very pleased with my new boiler.

Date of experience: May 18, 2023

MM
5 out of 5 stars

Excellent fitters replacing old system…

Excellent fitters replacing old system totally professional and no mess at all.

Date of experience: May 18, 2023

YC
5 out of 5 stars

Very helpful and professional …

Very helpful and professional engineer who gave welcome advice on how to save on our gas bill

Date of experience: May 15, 2023

AP
5 out of 5 stars

Great over all service

15034 From sales to installation had no problems polite and efficient Next day installation the guys were great tidy an polite thank you

Date of experience: May 11, 2023

D
5 out of 5 stars

Great Company

Great Company. Never had a problem with boiler since they fitted it. Easy to contact and get advice. Latest boiler yearly check went with no problems, done by engineer Ash, very professional and gives advice if asked anything. Would recommend Gasfast to anyone. Mr B

Date of experience: May 6, 2023

NR
5 out of 5 stars

Overall great service from the sales…

Overall great service from the sales visit to the completed installation. The sales visit was informative and non pushy. The service department were always on hand to answer questions and ensure everything went smoothly. The installation was exactly as described the fitters were polite and efficient and did a first class job and ensuring everything was explained before leaving. First class and definitely recommend

Date of experience: May 5, 2023

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