Dont listen to sales man he lies!!!!
I had my boiler fitted 2 years ago and all been fine up until recently.
It was only when my thermostat stopped working and telling the boiler what to do i realised what an error i had made.
I had been informed by the sales man that warranty was 10 years, that it was interest free loan and service was included. I also had issue with leaking radiator which i was told would be fixed too.
When they ring you to confirm details of installation and warranty etc listen carefully and walk away.
It was a hard sell and i wish i had cancelled then.
Overpriced and hard sell techniques used.
Yes i should of walked away then and kick myself for not doing.
PLEASE BE WARNED AND DONT TAKE THE SALES MAN AS SPEAKING THE TRUTH AS HE REALLY DOESNT!!!
avoid at all costs!
In July 2022 I recieved a leaflet through the post where this company offered a boiler on a government backed scheme, when they came to discuss it, right at the end told me I’m not eligible for the government scheme and gave me a quote, as I needed the boiler (old one was condemned) I reluctantly agreed to pay, I wasn’t made aware that the agreement was an interest first agreement!
Then when the engineer installed it I started having issues, we had very heavy rainfall and water was coming in through the flue and in flooding the boiler and kitchen, the same engineer came back out and “fixed” the issue only for it to happen again, we requested a different engineer to come and have a look, when they looked into it we found that the original guy had filled the gap with loose pieces of brick then a thin layer of cement, and the cement hadn’t dried before the rainfall, the new guy did a much better job of it, the inside of the kitchen wall was left in a bad state but at that point we just wanted nothing more to do with the company!
I asked for compensation at the time and was refused as they felt the service provided was sufficient!
Now 2 years later I discovered the amount I owe is WAY more than what the retail value of the boiler and labour and to avoid nearly £1500 in interest I would need to pay £4100 to clear the finance!
AVOID at all costs, rip off merchants!
