Review summary

Gas Fast is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

js
Dont listen to sales man he lies!!!!

I had my boiler fitted 2 years ago and all been fine up until recently. It was only when my thermostat stopped working and telling the boiler what to do i realised what an error i had made. I had been informed by the sales man that warranty was 10 years, that it was interest free loan and service was included. I also had issue with leaking radiator which i was told would be fixed too. When they ring you to confirm details of installation and warranty etc listen carefully and walk away. It was a hard sell and i wish i had cancelled then. Overpriced and hard sell techniques used. Yes i should of walked away then and kick myself for not doing. PLEASE BE WARNED AND DONT TAKE THE SALES MAN AS SPEAKING THE TRUTH AS HE REALLY DOESNT!!!

M
avoid at all costs!

In July 2022 I recieved a leaflet through the post where this company offered a boiler on a government backed scheme, when they came to discuss it, right at the end told me I’m not eligible for the government scheme and gave me a quote, as I needed the boiler (old one was condemned) I reluctantly agreed to pay, I wasn’t made aware that the agreement was an interest first agreement! Then when the engineer installed it I started having issues, we had very heavy rainfall and water was coming in through the flue and in flooding the boiler and kitchen, the same engineer came back out and β€œfixed” the issue only for it to happen again, we requested a different engineer to come and have a look, when they looked into it we found that the original guy had filled the gap with loose pieces of brick then a thin layer of cement, and the cement hadn’t dried before the rainfall, the new guy did a much better job of it, the inside of the kitchen wall was left in a bad state but at that point we just wanted nothing more to do with the company! I asked for compensation at the time and was refused as they felt the service provided was sufficient! Now 2 years later I discovered the amount I owe is WAY more than what the retail value of the boiler and labour and to avoid nearly Β£1500 in interest I would need to pay Β£4100 to clear the finance! AVOID at all costs, rip off merchants!

Angela Washbrook

Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend πŸ‘πŸ»

rn
so far so good..

so far so good... no issues with boiler or servicing. nicely.

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All reviews

354 total β€’ Write a review

Showing 41 - 50 of 350 reviews
SA
1 out of 5 stars

AVOID

AVOID! quoted over Β£5000 for boiler. Stated would install the next day and would have it fitted within 4 hours. Seems very quick for such a big job. Cancelled and went somewhere else. Got a better boiler and saved over Β£1000. They also charge interest from day 1 if you take finance. Managed to get 4 years interest free.

Date of experience: July 21, 2023

MF
5 out of 5 stars

Boiler installation

The guys were very polite and made sure everything was left clean and tidy. They installed a new boiler very efficiently and fully explained everything before they left would recommend this company to anyone good service all the way through

Date of experience: July 5, 2023

MM
5 out of 5 stars

This was a quick efficient job

This was a quick efficient job. The engineer and his apprentice did the job well and in good time. They were both extremely polite and arrived when they said would. Excellent job.

Date of experience: July 3, 2023

R

Rob

US

5 out of 5 stars

Order Number 15197

Fantastic service from start to finish. Thank you to salesman Lee and Ashley for fitting our boiler. Definitely would recommend and the after service cover included is reassuring.

Date of experience: June 26, 2023

np
5 out of 5 stars

Ref:14300

Ref:14300 Had an amazing experience from start to finish, had been in touch and let down by boiler companies then a sales rep for gas fast attended my property he went through everything with my wife and I from cost,fitting and savings after we agreed to the boiler that was suitable for our property everything was sorted stress free it was fitted very quick the fitters we’re very respectful of my home everything was left clean and tidy and the boiler and smart thermostat fully operational I can't thank ALL staff at gas fast enough each person I have dealt with has been a credit to the company. I have and will continue to recommend them to anyone looking for a good boiler company

Date of experience: June 26, 2023

G
5 out of 5 stars

15203 order number - Happy customer, service and deal great

Sales person friendly and informative. Gas engineer arrived on time and very fast and efficient at the job. No complaints. Boiler fitted well and all mess cleaned up afterwards. 😊 Quick and easy transition to new boiler, great service and price.

Date of experience: June 23, 2023

DN
5 out of 5 stars

The engineer turned up on time

The engineer turned up on time, repaired our problem quickly. Very pleased. Thankyou.

Date of experience: June 23, 2023

GW
5 out of 5 stars

Very quick ,friendly and tidy .would…

Very quick ,friendly and tidy .would recommend strongly.

Date of experience: June 18, 2023

JU
5 out of 5 stars

15145 order number..

15145 order number.. Very Happy with the two Fitters. Worked hard and with great skill in completing the install of the new boiler. Explained the working of it and Cleaned up after work was done. And I am Happy with Stephen for the follow up call after the job was completed. I am looking forward to saving money on heating in the cold months and keeping warm. Thank you Gas Fast for the work Kind Regards.

Date of experience: June 8, 2023

SB
5 out of 5 stars

Professional and efficient (Ref: 15125)

Professional from the appointment with Stephen, right through to the call a few hours after installation was completed to check that we were happy with the installation and how the engineer had left the area where he had worked. Very happy with the efficient service, customer relations and mostly with my new super fast boiler!

Date of experience: June 7, 2023

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