Fuse Energy Reviews

I have been using Fuse Energy services for about 3 months. So far I am happy with the service I have been receiving. Handled everything I have had questions about and had to deal with and the response has been prompt, Professional. From day one everything has been handled.

The customer service I received from fuse when switching was excellent and carried out all requirements. Thanks

Daniel was fantastic. He managed to keep the cables hidden and worked very late making sure everything was working perfectly.

Been with Fuse energy for around 4 months now and very happy with the service no trouble to date. Hopefully it will last!

Thanks to Bilal for sorting out my faulty gas meter. He sent a text message in the morning and arrived as scheduled. The job was completed swiftly and efficiently. He asked if I had any questions and also whether I was familiar with the Fuse app. He then showed me the completed work and explained how to check my readings if required. He was polite throughout. Thanks again.

Had fuse since summer last year. No problems at all. Good for reporting and understanding bills. Just arranged a smart meter install with Harshal in cust services who sorted a booking very quickly. Support chat connected very quickly.

Highly recommended. Been with my current supplier for number of years, as they had the keenest prices til Fuse came along. Nice app, smooth transfer and the lowest day charge I could find.

Aasawari sorted all sorts of change-over issues really quickly promptly politely. Great to be surprised by such good service.

Whenever I’ve had to contact them the response has been efficient & very quick with always a very positive outcome

Bilal is a very pleasant man, from Glasgow like myself, and came and installed my smart meters today in a very professional and efficient manner. It was no upset to my daily life at all, and his employers should be delighted to have someone like this out representing them. Thanks Bilal.

This company are brilliant. Great web site and very efficient staff. Sanjay dealt with our slight problem and was so efficient. So nice to deal with a human rather than a computer !

I found the app difficult to follow as I struggled to add Gas on as well as Electricity. I spoke to Naveena on customer support who was fantastic. Was patient and talked me through the process step by step. Very impressed as I would have probably got frustrated otherwise.

Very helpful advice given via the chat on the app. Process sorted. Very quickly when I was unable to work out an issue. Pavit was very helpful

The switch from Octopus was very quick and easy and support was even quicker and friendly when I made a mistake an cancelled the switch. So far; amazing first impressions.

Excellent. What sets fuse energy apart from other energy suppliers is their ability to reduce the standing charges as they produce electricity themselves in 3 sites across the UK. They instantly connected to both my smart meters when I switched to them, and have maintained the connection every minute of every day for the past 6 months (something that 3 other suppliers since installation have failed to do) Their billing is straight forward, I pay them monthly by direct debit for the energy I have used over the past month (none of this jiggery pokery of set amounts which energy suppliers can increase for no reason and having to keep a month credit in their banks) Fuse paid my warm home discount on 1st December, when it was most useful, unlike others who eventually paid out in March. Their app is great, you can change the image to any photo (mine is a ring of daisies from our back lawn last summer) and gives you all the information you need, and easy contact options. For reference I live in the East Midlands and save around £15 a month compared to my previous supplier, who were Octopus.

Oliver came out for a gas meter change. He called ahead, arrived when he said he would. He was polite and efficient and everything left neat and tidy.

Bilal came to our house at 10pm as we had no gas all day. Within 5 mins he diagnosed the problem and got to work. Job was completed in less than an hour thanks to his competence. Very grateful for the help and would highly recommend. A very polite and friendly individual as well.

Switched to Fuse Energy. Super easy and efficient. Great price. Easy app to use. Great experience so far.

When I switched to Fuse, their first emails did not explain the process properly, and I had queries regarding the switch date and the submission of meter readings. But fortunately, Fuse's chat is fast and very helpful. Siddharth answered all my questions quickly and clearly. So 5 stars!

Very friendly customer care assistance Siddharth who helped me greatly and very quickly . She was compassionate and would highly recommend her to help with any questions or problems regarding their fuse account