Fuse Energy
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Utter incompetence
Utter incompetence. They invented an opening reading, plucked from thin air. Told us they couldn't use the previous suppliers "combined reading", and that they had to have the rate 1 reading. The rate 2 reading hasn't moved for sometime as neither us or the previous owners had a high/low rate supply. So, to get the rate 1 reading, you just need to subtract rate 2 from the combined reading. Guess what, they're way off. This is going to the ombudsman.