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HomeFuse Energy Reviews
Fuse Energy logo

Fuse Energy Reviews

4.566666666666666 out of 5 stars
4.566666666666666 out of 5 stars
4.6
|Excellent|60 reviews

TrustScore

4.6
4.566666666666666 out of 5 stars
Excellent
5 out of 5 stars
49
4 out of 5 stars
5
3 out of 5 stars
1
2 out of 5 stars
1
1 out of 5 stars
4
60 reviews in total

Review summary

Fuse Energy receives high praise for its excellent customer service and efficient communication, with many reviewers highlighting the promptness and professionalism of their staff, particularly during meter installations and issue resolutions. Customers appreciate the clarity in billing, noting that they only pay for the energy they use, which contributes to a positive overall experience. However, some consumers express frustration with the lack of a phone support option, leading to delays in email responses for certain inquiries. A few reviews mention issues with meter readings and the initial switching process, indicating that improvements could be made in these areas. Despite these criticisms, the majority of feedback reflects satisfaction with the service, making Fuse Energy a strong choice for consumers seeking reliable energy solutions.

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Based on reviews, created with AI

See what reviewers are saying

Stuart Ewen
Stuart EwenFeatured

A week ago

1 out of 5 stars

Utter incompetence

Utter incompetence. They invented an opening reading, plucked from thin air. Told us they couldn't use the previous suppliers "combined reading", and that they had to have the rate 1 reading. The r... See more

Derek Davies
Derek DaviesFeatured

A week ago

5 out of 5 stars

Great communication.

Great communication. They don't have a phone line but their speed of email response or chat response makes up for this

Anita Budon
Anita BudonFeatured

A week ago

5 out of 5 stars

Excellent Customer Service

First time user of Fuse Energy app and I had an issue swapping gas over from previous supplier, I used the Chat function and had brilliant customer service by all involved and specifically Paolo reso... See more

SteveM
SteveMFeatured

A week ago

5 out of 5 stars

Had issue with my IHD Customer support…

Had issue with my IHD Customer support was excellent Trey went through some suggestions and was able to send him pics of my device. Well we have a resolution So Thsnk you so much Trey and the Custome... See more

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Tripitaka
Tripitaka
1 reviews
11 days ago
1 out of 5 stars

Dreadful from the start AVOID

Dreadful from the start. App only which is horrible. NO customer service, cant speak to anyone human, quoted monthly amount but then told they dont do that so affects my budgeting. Put in meter reading , got amount to pay, then amount changed and too far more from DD. Cancelled DD but no other way to pay without linking bank account. They may be cheapest atm but i will leave and happily pay more for human response to problems they cause.

Helpful?
Jacqueline
Jacqueline
1 reviews
11 days ago
5 out of 5 stars

Agent was super helpful and sorted my…

Agent was super helpful and sorted my queries out

Helpful?
Rosemary
Rosemary
1 reviews
11 days ago
4 out of 5 stars

Poor app, quick and helpful chat line

Naveena on the chat line was great. Can't say the app works well I'm afraid.

Helpful?
RYAN D
RYAN D
1 reviews
11 days ago
5 out of 5 stars

Customer service is amazing.

Customer service has been beyond expectations, any issue or query is taken up and solved very quickly. Very happy customer

Helpful?
Freddy Sperring
Freddy Sperring
1 reviews
11 days ago
5 out of 5 stars

Faraz was very helpful....

Faraz was very helpful when he took over from the AI bot plugs- very quickly got me the info I needed and was friendly. Great :D

Helpful?
Mr Iraj Aryan
Mr Iraj Aryan
1 reviews
11 days ago
5 out of 5 stars

Expression of my gratitude for the help I received

I wish to thank in particular Stuart Simms and his colleagues for arranging to send an engineer to instal a Smart gas meter at my property

Helpful?
DG
DG
1 reviews
12 days ago
1 out of 5 stars

No EV rate

I requested to swich to EV tariff. Fuse told me three months ago they couldn't connect to my EV charger but would fix it. They haven't contacted me since. Their excuses are vague and their technology feels years behind the competition. If you want a "smart" energy company that actually works with 21st-century tech, look elsewhere. This delay is costing me money and their communication is non-existent

Helpful?

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Simon W
Simon W
1 reviews
12 days ago
5 out of 5 stars

I recently had a solar installation…

I recently had a solar installation completed by Fuse Energy and the whole experience was very positive. Communication throughout was clear, timely, and reassuring, with a special mention to Manjodh for being responsive, helpful, and great to deal with from start to finish. The installers Gavin, Bradley, and Cameron were professional, knowledgeable, and genuinely easy to work with throughout the install. There was a small issue during the process, but it was resolved quickly and with no fuss at all, which really stood out and gave me confidence in their approach. Overall, I was very impressed with the expertise, behaviour, and customer care shown, and I wouldn’t hesitate to recommend Fuse Energy to others considering solar.

Helpful?
Rebecca Batten
Rebecca Batten
1 reviews
12 days ago
4 out of 5 stars

Good customer service

Good customer service. Reasonable tarrifs.

Helpful?
Matthew Fletcher
Matthew Fletcher
1 reviews
12 days ago
5 out of 5 stars

Bilal provided a great service

Bilal provided a great service. Fixed a gas meter error from my previous provider very efficiently. He was also a great guy, friendly and funny service. First class.

Helpful?
Helen Hird
Helen Hird
1 reviews
12 days ago
4 out of 5 stars

No contact number for help but was pleasantly surprised by email support

I had the power go off to my house and established it was just us in our road having the problem. I was quite alarmed and worried when I found that Fuse Energy don’t have a contact number, as this is my preferred method of contact - especially as I was working from home and needed electricity. I emailed the support email in a panic, not expecting to hear back for a while but was contacted promptly by Ritam, who assured me he would help. After him asking for several pieces of information and photos he helped me solve the problem and I got power back. I would much prefer to be able to ring and speak to someone but I can’t fault Ritam. He was helpful, polite and prompt and it reassures me a bit that there are Fuse Energy staff like him on hand. He is a credit to them. Thank you Ritam.

Helpful?
Dougie Morgan
Dougie Morgan
1 reviews
12 days ago
5 out of 5 stars

Service like clockwork!

Transferring across to their market-beating tariff was simple and smooth. Have also had a really good experience of getting smart meters installed through them - completely free! Bilal got the job done with a cheery professionalism, and with impressive efficiency! Brilliant and effective service.

Helpful?
YS
YS
1 reviews
13 days ago
5 out of 5 stars

I signed up for a free smart gas meter…

I signed up for a free smart gas meter upgrade today. When the engineer arrived, I was informed that my electricity meter also needed an upgrade. He explained everything patiently and carried out the work in a very professional manner. The installation was completed without disrupting my work, even though I work from home. Five stars! ⭐⭐⭐⭐⭐

Helpful?
steve Short
steve Short
1 reviews
13 days ago
5 out of 5 stars

The ease of communication with the…

The ease of communication with the communication centre, they were helpful and made every part of the experience easy to understand, the problem got solved, a big thank you for the care and friendliness from your staff.

Helpful?
david
david
1 reviews
13 days ago
5 out of 5 stars

Switched supplier today to fuse energy

Switched supplier today to fuse energy, ossama was very helpful and professional with the transfer, resolved any issues quickly, would recommend fuse energy.

Helpful?
Tegan Owen
Tegan Owen
1 reviews
13 days ago
5 out of 5 stars

Thank you fuse!

Harshal was amazingly helpful! Responding quickly and just giving super helpful information - thank you again Harshal! You deserve all the praise for being amazing :)

Helpful?
FCC
FCC
1 reviews
13 days ago
5 out of 5 stars

New to Fuse

I just switched to Fuse and so far 🤞 it's been seamless. I had a few questions regarding off peak hours and tariff for it. They were answered by Oluwaseyi who was very helpful and efficient within minutes of me starting the chat. So far so good 👍

Helpful?
Customer Steven Brooks
Customer Steven Brooks
1 reviews
13 days ago
5 out of 5 stars

Lbi really helped me and answered all…

Lbi really helped me and answered all my questions quickly. Fuse is not a company that I had heard of but lbi put me at ease.

Helpful?
Ash
Ash
1 reviews
13 days ago
1 out of 5 stars

DO NOT USE. PLEASE shop around. Very expensive

1/5 – Corporate greed disguised as an “ethical” energy company Simple advice: DO NOT USE. Please shop around. Real example: Fuse variable electricity: £0.2697/kWh × 700 kWh = £188.79 Switched supplier (same variable): £0.2156/kWh × 700 kWh = £150.92 That’s £40 saved in a single month — roughly £400 a year, even allowing for lower summer usage. Fuse has abandoned everything it once claimed to stand for. It is no longer a challenger brand — it has become expensive and driven by greed. Fuse Energy is not competitive, not transparent, and not acting in the customer’s interest. I regret staying with them and strongly advise others not to make the same mistake. Fuse Energy launched in 2013 claiming to be a cheaper, fairer alternative to the Big Six, promoting itself as a low-cost renewable supplier focused on solar and wind. That claim is now laughable. Prices have risen by nearly 34%, and Fuse is no longer just “less competitive” they even stop paying the Birthday bonus as realised why suport current customers we already overcharging - let use referral to hook in more victims. It is now one of the more expensive energy suppliers on the market. I checked thoroughly and found 19 cheaper suppliers with ease. Any marketing that still suggests fairness or value is, at best, deeply misleading. What really raises concern is the maze of related company names this business operates under — Fuse Energy, Fuse Installations, Fuse Loyalty, Fuse Meter Assist, and others. To customers, this feels like deliberate obfuscation, making it harder to understand who you are dealing with and where your money goes. It may be legal, but it is certainly not transparent. While customers are squeezed, the person at the top is reportedly CEO of a business valued at around £3.8 billion by late 2025, already a multi-millionaire and potentially heading towards hundreds of millions as Fuse grows. In that context, constant price increases feel less like necessity and more like pure profit extraction. Referral schemes are another red flag, less about rewarding loyalty and more about hooking people into overpriced tariffs, relying on word-of-mouth to disguise how uncompetitive the pricing really is. PLEASE shop around.

Helpful?
Ladyduff
Ladyduff
1 reviews
13 days ago
5 out of 5 stars

I spoke to Gedmantas via the in app…

I spoke to Gedmantas via the in app chat, I found it really easy to ask my question and got a clear and fast response,

Helpful?
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About Fuse Energy

Fuse Energy is a modern utility company focused on providing cost-effective energy solutions for both residential and business customers in the UK. The company specializes in offering a variety of energy tariffs, including variable and fixed rates, designed to help customers save on their energy bills. With a commitment to affordability, Fuse Energy ensures their prices remain competitive, often beating the UK price cap and offering significant savings on electricity and gas. In addition to traditional energy services, Fuse Energy caters to the growing electric vehicle market with off-peak charging tariffs that can save customers up to 90% compared to public charging rates. The company is also developing smart home solutions to enhance energy management and optimize savings for their users. By prioritizing customer service and innovative technology, Fuse Energy aims to create a seamless experience for those looking to switch energy providers or install EV charging solutions.

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