Fry's Electronics has a mixed customer experience.
Fry's Electronics receives mixed feedback from customers, with both praise and criticism present. Positive notes frequently include many, stores, deals, customer.
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Critical feedback often cites store, needed, didn, years. Overall sentiment is balanced at 3.2 stars based on 10 reviews.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.2
10
100%
● Low
3.2 / 5 overall
=
10 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Apr 2021.
Last 3 months
4.0▲ 0.5
12-month avg
2.7
All-time
3.2
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 20
2.0
2
Jul 20
—
0
Aug 20
—
0
Sep 20
—
0
Oct 20
1.0
1
Nov 20
—
0
Dec 20
3.5
2
Jan 21
—
0
Feb 21
—
0
Mar 21
—
0
Apr 21
4.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
Top praiseof 5 positive reviews
Prices & value80%
4 mentions
Customer service40%
2 mentions
“Although Fry's had to close many stores with the pandemic”
On “Prices & value” · Apr 2, 2021
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
I stopped by today, needed some electronics parts, they didn't have it. I did a search and found a local seller near me that had it. Picked up.
Why can't frys be that good?
A half full (or empty) parking lot, half the items on the shelves, half the staff available, and only one register open for checkout. This is a summary of my last two visits with two of my favorite Fry’s Electronics. One in Anaheim and the second in Houston near I-45. My third fave is the Las Vegas location off I-15. It’s been but a few short years since I shopped at Fry’s, but what made Fry’s the place to go-to place for all my PC, tool, car audio, and other gadgetries are gone. Only for now I hope because Fry’s was my Disneyland. I could spend all day and way more money than I planned on. Part of this was due to Fry’s magical ability to transform my wants into needs. They did this thru their excellent, knowledgeable, and reasonably available staff and abundantly stocked items. I often didn’t realize how absolutely helpful an item or tool was until I saw it. To me, that’s inspiration, or brilliant manipulation. At least Fry’s theme park-like atmosphere is intact. I like this part of my shopping experience. Each store I’ve visited, had its own theme. Such as, Houston’s indoor oil rig with uniformed mannequins. Anaheim has a space shuttle command deck. And, Las Vegas of course, has a slot machine façade with working giant screens to indicate you’re a winner. Inside, there was a grand piano. When not being played, the piano played remotely to keep the ambiance going. Additionally, each store has a café. Fry’s layout accommodated either the in-and-out shopper who easily found what they needed (or wanted), or someone who wanted to take their time and take in all the sites. There was never enough time in any one day for me to see, sample, and inquire about everything. However, I always left happy, inspired, and eager to come back. All these positive experiences were some years before I joined the online reviewing community. So, when a staffer performed beyond my expectations, I filled out the specific Fry’s form. It was my pleasure to do so.
That was then. Now, I shopped at Anaheim and didn’t find what I needed. I picked up a few things however, I left the items at the only open register because the nice lady couldn’t get the register to work. I successfully bought the same items at the Houston location but still didn’t find the main item I needed. Gone is the inspiration and reason to spend the time and the fuel driving to Fry’s. After talking to a few associates, they believe Fry’s management is going thru a transitional period. I’m hoping they’re right and Fry’s transitions back to its former self. I’m not mad writing this. I just want to see Fry’s do better. It’s one of the “brick and mortar” places I hope does better.
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