Frank Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Purchased a iPhone from Frank Mobile the online advertising platform was easy to navigate. The phone was sent by fast post for free & was packaged well & received in the condition expected & is working perfectly. The customer service is also great.
Franks marine mobile I would recommend him as he did a excellent job on My electrics for my boat Jill
Recommend. Got a iPhone 13 Mini 512GB a week ago from Franks Mobiles and phone works Fantastically. Fast delivery. At a good value for money. No complains from me. 10 out of 10.
I recently ordered what I believed was an iPhone 15 Pro from Frank Mobile, only to discover upon arrival that it was actually an iPhone 15. After reviewing my order, I realised that the error was on my part, which I was willing to acknowledge. However, I was also surprised to find that the phone—advertised as being in “Prime” condition—arrived with a fairly deep scratch on one corner of the frame and a smaller one on the other. It certainly did not match the description of a high-grade, near-new device. I contacted Frank Mobile to explain both the mistake in my order and the condition of the phone, hoping for a more flexible or understanding response—particularly given the circumstances. Instead, I was told I could return the phone but would be charged a $30 restocking fee, with no acknowledgment of the condition issue or offer to exchange for the correct model. While the refund was processed within a reasonable timeframe, it was minus the $30 fee. In the end, I’m left unsure of the overall quality of Frank Mobile’s “Prime” phones, and found the customer service to be rigid, transactional, and lacking in genuine support or care. This experience has left me hesitant to purchase from Frank Mobile again or recommend them to others.
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Recently bought an iPhone 12 from Frank Mobile. Delivery was fast and it arrived in time for Christmas. Phone seemed to work fine for a few hours but then it started having issues with mobile data turning off. We were able to turn it back on by resetting the Network setting but it didn’t last long before mobile data turned off again. This time, it’s off for good and nothing we tried would turn it back on. Looked at the phone’s repair/service history and it showed a history with mobile data issue. So basically they sent me a dodgy phone that isn’t operational and with previous issues unresolved. It was a Christmas present for my 13 year old daughter and this experience has been disappointing to say the least. I’m down $500 and my daughter is still without a working phone. I’d steer clear of Frank Mobile and head to Mobile Guru instead. I’ve bought refurbished iPhones from Mobile Guru and have had no issues with them.
did have one small issue. rectified immediately.. product received in excellent condition. two apple watches and they look perfect. they saved me over $1200 by using frank mobile. have used them before for phones also. fantastic.
After doing a lot of phone research I settled on the iphone 15 Plus through Frank Mobile. I bought a 'Good' quality wondering if I was doing the right thing ( rather than 'prime' ) The phone arrived in record time. The battery condition is above 90% and only tiny - and I mean tiny marks. This is saving about $400 on the recent retail Black friday sales on a new phone. Superb value and excellent customer service when I had some questions.
I had ordered an iPhone 13 Pro Max around 3 months ago, the quality on arrival seemed fine, however recently I had gotten light water damage on it, of which I sent it back to get fixed as I paid for 2 year warranty. They declined, they sent the phone back WITH THE $80 SCREEN PROTECTOR MISSING. Keep in mind they didn't even open the phone, just sent me an image of the LCI. They also told me before I sent it in to erase the data on the icloud website, which I did to get it fixed and it turns out I don't even need to do that. So now I have lost all my important data for no reason whatsoever on my phone that I got repaired elsewhere for $300, and the phone repairer told and explained to me how I got scammed on this purchase due to half of the parts being NON GENUINE. WHICH PROBABLY EXPLAINS THE WATER DAMAGE? I am absolutely appalled by my experience with these guys, they have stolen my screen protector, time, and money on the purchase of the phone. I would very VERY strongly advise you do not go anywhere near this business as they had no sympathy whatsoever for the whole experience. $900+ out of pocket gone due to a crappy company. Thanks a lot.
Easy to choose the right product, easy ordering and quick delivery. Item received is as described.
I ordered an iPhone 15 Pro Max in prime condition. When I placed my order I was expecting to receive the phone in a great condition with a minor scratch here or there. When the phone arrived I was amazed to find no scratches or any signs of damage, I can’t even tell it’s not brand new! I am extremely happy with it, the only thing that is slightly disappointing is that the prime condition guaranteed a minimum 90% battery health, and my phone arrived with 90% exactly. I would’ve liked it to be a little higher but it’s not a huge issue. I am still beyond happy with the quality of the phone for the price I paid. Highly recommend!
Bought a 15 Pro Max for $1600 in prime condition with 100% battery life. Great device. The only issue is the way the product was packaged. Please ensure the phone is bubble wrapped and the plastic that the device is within with the cardboard actually seals the phone. The first thing I did was drop the phone because the packaging is super deceptive, there should be no way for the phone to slide out. However the phone didn’t scratch or crack and is in pristine condition. $2000 products should be packaged extremely securely to ensure when unboxing no harm can occur. Thank you!
I purchased a new iPhone 15 pro max and an adaptor but only received the phone. Box looks old and made me worried that I might received a refurbished phone and didn’t receive my adaptor. Emailed them twice and still not hearing back. Really disappointed!
