Fox Rent a Car

I had problems with them after the GM (Clarissa) left. they are so rude, it's unbelievable! they didn't have the vehicle I prepaid for, & told me after I got there. the guy acted like he didn't care. they told me to leave after I chastised the guy a little. the guy that told me to leave would not give his name. what does that tell you? I wrote to the Operations Manager there several times & he never responded. what a gutless person! stay away from Fox! they don't care about you! worst car rental place ever!!

Attention attention, we ran out of cars so we will not honor your reservation! After waiting an hour on the rental line the manager announced that anyone who had a last minute reservation was cancelled.

The staff member reduced my rate and upgraded my vehicle

Was easy and cheaper then other car rentals, a long wait at the counter for pick up though, I would recommend Fox to family and friends.

Car was nice. Return process was easy. However, the check in process was not so great. I thought I was denying insurance, turns out I paid for it. That bothered me a bit.

Tampa Airport, tram to the rental car area. Easy access, easy paperwork, easy pick up. Don’t think I’ll ever use another rental company. Colleen was our agent.

The pick up and drop off was very easy and fast. The agents were friendly and professional. The only down side was that I thought the costs of the GPS package and the toll package were exorbitant so I did not buy them.

Very polite, no wait, very organized

The car I selected was not available, the location is off airport and very remote area not looking safe at night when I had to drop off the vehicle, apart from that everything was great

Easy check in and check out process, staff showing care and empathy. Will make this my future car rental company.

Firstly, registration and vehicle pick up was at the airport and was a very reasonable walk from the arrival gate. Secondly, the pick up process was fast and relativley easy; it also helped that there was no line, so service was prompt. Thirdly, receiving the car was also easy although there was a slight glitch with getting me a car. Fourth, returning the was fast and without any issues. However, Fox has a written policy that penalizes you for returing the car earlier than the time you agreed to, and it is a hefty amount. So, I did not want to test it and waited 20 minutes to return the car at exactly 4pm as agreed; however, the worker who processed the return was puzzled and looked somewhat incredulous when I explained it all to him.

Fox let me choose my own car after examining all the cars on the lot.

What made our service great is the fact that everything went smoothly with the check in and again at check out. I am big on customer service, friendliness of the staff and cleanliness of the vehicle. Thank you for making our trip a smooth and enjoyable experience.

Fast service and polite staff. Didn't try to up sell me to expensive insurance products. Easy return process.

Everything was exactly as promised! Very pleasant people to deal with. Vehicle was really clean and exactly what we reserved!

I read a lot of negative reviews about this car rental company but our experience was that everything was excellent from the airport pick up to the return. Staff were great, car was excellent and check in was easy.

The check in process was very smooth fast and easy…very nice experience at the airport

Everything good and more

The easiest company to deal with, no hassles at all

Overall great experience - however, we were told it was 24/7 and that returning our vehicle early (3/330 AM) wouldn’t be an issue, but we showed up and the storefront was closed. Luckily, one of the staff onsite helped us, but we ended up having to pay for an Uber when we expected a shuttle. Overall, the staff were awesome. The car was clean and in good working order. The guy handling our pickup made a lot of really good suggestions to help us save money and make the most of our time.