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    HomeVehicles & TransportationFox Rent a Car Reviews

    Fox Rent a Car

    3.912 out of 5 stars
    3.912 out of 5 stars
    3.9
    |Great|1,000 reviews

    TrustScore

    3.9
    3.912 out of 5 stars
    Great
    5 out of 5 stars
    630
    4 out of 5 stars
    104
    3 out of 5 stars
    32
    2 out of 5 stars
    16
    1 out of 5 stars
    218
    1,000 reviews in total

    Review summary

    Fox Rent a Car has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    1 out of 5 stars
    1/5

    Very disappointing experience with this…

    I had a very frustrating experience with this company when booking a rental car through Expedia. During the payment proc...

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    Scam artists the most awful company I…

    Scam artists the most awful company I have ever dealt with. Did not refund me for my deposit, do not provide adequate pa...

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    It's like I got charged twice..

    Okay I pay for everything through Expedia as far as a car rental when I get there at Fox car rental which in fact it is ...

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    Many Additional mandatory fees, unhonest staff

    I rented a car from Fox Rent A Car in Seattle through Booking.com. When picking up the vehicle, I was charged multiple a...

    0
    0
    🔥 High engagement

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    Filter by rating:
    Thomas Jess
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Easy

    Easy in and out

    Helpful?
    Morten Fogh
    1 reviews
    almost 2 years ago
    4 out of 5 stars

    Good experience

    Fair pricing. Clean car. Easy drop off. Convenient shuttle. Had to wait an hour to pick up the car as the line up was long but processing of each customer took far too long. I would still use them, but prepare to wait to pick up.

    Helpful?
    Carol Bradley
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Quick rental process

    The young gal, Brevan, that assisted us at the Fox Rental counter was so friendly and very efficient. The process went quickly and smoothly. We will rent a vehicle through Fox again if flying into Dallas Ft. Worth.

    Helpful?
    Steven Chin
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Fox provide a good value

    Fox provide a good value, and easy to pickup/dropoff car at the airport.

    Helpful?
    Ellen Sorensen
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Although I had some language barrier…

    Although I had some language barrier when using your service, it was finally good. The car functioned quite well during my trip. I would like to recommend your service to some of my friends in case they need.

    Helpful?
    Debra
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Mary at the counter

    Mary at the counter. Incredible service

    Helpful?
    Jane
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Ben was so gracious

    Ben was so gracious - it was a wonderful experience.

    Helpful?

    TrustPilot Scam Exposed

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    Read the analysis
    customer
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    The staff during the check-in process…

    The staff during the check-in process were extremely kind, full of good humor, and gave a thorough explanation of all my options ( gas, tolls, etc. )

    Helpful?
    AMD
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Best price and really nice cars. Service exceeds all others.

    The car was new and clean. The price beats all out there and the service is the best around. Would highly recommend.

    Helpful?
    Jaroslav Mandik
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Customer care as their value

    Good prices, good staff, car was clean. They helped me with multiple things (toll, filling the tank, returning a forgotten item). They care about their customers.

    Helpful?
    Marius
    1 reviews
    almost 2 years ago
    1 out of 5 stars

    Discrimination. Scam.

    Rented from 1/12/2023 until 3/12/2023 in Las Vegas. The experience at pick-up was very bad. I was discriminated - after I showed my Romanian passport the employee lady wanted to have a lot of unnecessary information: * copy of my flight return ticket sent by email * copy of passport * copy of identity card with my address * two additional phone numbers Then she forced me to buy additional, not mandatory insurance to release the car - she told me it is mandatory state insurance, but then I found out it was not mandatory - Fox just wanted to get more money from me. And, her language was inadequate in customer communication, often addressing me with "baby" - I do not consider this appropriate.

    Helpful?
    Julia Witthaut
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Cancun AutoMietung

    Abholung war super und ging total schnell, dank dem lieben Mitarbeiter Davide vor Ort! Wir wurden sofort vom Flughafen mit einem Shuttle zum Verleih gebracht ohne Wartezeit. Auch die Rückgabe war super. Haben das Auto vorgeführt, es wurde gründlich geprüft und dann ohne Beanstandung übernommen. Absolute Empfehlung und Top Preis/ Leistung.

    Helpful?
    George V
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Excellent Customer Service

    The customer service at picking up and dropping off the car was fast, and efficient, the employees were friendly and the cost of the rental was great as well. Congratulations on a job well done!

    Helpful?
    James Harris
    1 reviews
    almost 2 years ago
    3 out of 5 stars

    Language barriers

    Easy access from the airport to car rental site. Sunpass registration issues, plate number was already associated with another Sunpass account. After going back and forth with Fox all day, the end result was to drive back to the airport and exchange vehicles which was a hassle. Language barrier at the return as to why I needed a new vehicle.

    Helpful?
    So far so good!
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Overall great experience!

    Tameka at the Atlanta airport rounded out a great rental experience. Enjoyed the customer service, car and rental company. First time using Fox and plan to do so again in the future.

    Helpful?
    Dora Ceja
    1 reviews
    almost 2 years ago
    4 out of 5 stars

    great customer service every one was…

    great customer service every one was very helpful even though was a holiday and a very busy day , they managed everything to make it easy and fast for me . the only reason I give 4stars was because the car I received had a strong cigarette smell

    Helpful?
    John Sorrentino
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Easy pickup and drop off and the car…

    Easy pickup and drop off and the car was very clean

    Helpful?
    jonathan gaska
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    I tried Fox because of price was a…

    I tried Fox because of price was a little worried but exceeded my expectations.Will use again

    Helpful?
    Marji Irish
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Fast service, friendly staff

    Fast service, friendly people, good pricing. Car a little dinged up, but clean and in good mechanical shape. Tamica fast and helpful with our return .

    Helpful?
    Bobbi McSweeney
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    When I picked up my car

    When I picked up my car, the shuttle driver was very nice and accommodating. The agent at the counter was very helpful and knew her job. Well when I dropped my car off the gentleman who took the car from me, was very nice and accommodating the shuttle driver on the way back to LAX was a little Brusk with people and not as friendly as the driver from LAX to the fox car rental but other than that it was a great experience overall.

    Helpful?
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    Category

    Vehicles & Transportation