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HomeFood Lion Reviews
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Food Lion Reviews

1.6961325966850829 out of 5 stars
1.6961325966850829 out of 5 stars
1.7
|Poor|181 reviews

Last reviewed 9 months ago

TrustScore

1.7
1.6961325966850829 out of 5 stars
Poor
5 out of 5 stars
17
4 out of 5 stars
7
3 out of 5 stars
9
2 out of 5 stars
19
1 out of 5 stars
129
181 reviews in total

Review summary

Food Lion receives overwhelmingly negative feedback from customers, with many expressing dissatisfaction with the quality of food and the overall shopping experience. Reviewers frequently report issues with spoiled products, such as moldy bread and poor-quality deli items, leading to frustration and loss of trust in the store. Additionally, long checkout lines and unhelpful staff attitudes contribute to a negative atmosphere, with several customers noting rude interactions and inadequate service. While some shoppers appreciate the prices and selection, these positives are overshadowed by the recurring complaints about food quality and customer service. Overall, the sentiment is predominantly negative, reflecting significant room for improvement in both product offerings and staff engagement.

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Based on reviews, created with AI

See what reviewers are saying

Angry customer
Angry customerFeatured

9 months ago

1 out of 5 stars

I generally have a good experience…

I generally have a good experience while shopping at Food Lion. Today however, the experience was different. I got in the express checkout lane which is 12 items or less. The individual in front of m... See more

Estell Heartwell
Estell HeartwellFeatured

9 months ago

4 out of 5 stars

Coffee

I'm so angry that the foodlion brand decaffeinated coffee is almost 20 dollars . It's higher then the name brand coffe. I just had to get this out

Janice Taylor
Janice TaylorFeatured

10 months ago

5 out of 5 stars

3 Fountains Food Lion/ customer service

At the 3 Fountains store in Lexington SC...The manager Robert is a pure gem. Always willing and ready to meet customer needs as well as cntribute to community activities. Thank you Robert for being at... See more

Anita M. Way
Anita M. WayFeatured

10 months ago

1 out of 5 stars

The past three times I’ve purchased…

This is a synopsis of why I no longer shop at Food Lion. The bread I’ve purchased there turned green and moldy a few days after I got it home…has happened at least three times. Twice, I’ve gotten me... See more

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Gloria
Gloria
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

Food lion online ordering is the worst

Food lion online ordering is the worst. My very last time doing online orders with them.

Helpful?
Roger Kipp
Roger Kipp
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

I love my local food lion store

I love my local food lion store. I went on the other day and found many of things the a was shopping for, only to realize they had been put in little locked plastic boxes. I asked about this and they told me it was for theft deterrent. I got 35% of what I wanted because my cart filled up with little plastic boxes. Apparently food lion would rather inconvenience its patrons in instead of holding people accountable for stealing. I got the other 70% of my shopping at another grocery store who doesn't have plastic boxes. I won't shop here anymore till the boxes are gone

Helpful?
Kevan-withanA Danker
Kevan-withanA Danker
1 reviews•New Reviewer
over 2 years ago
2 out of 5 stars

Food Lion's new online ad is the worst…

Food Lion's new online ad is the worst I have seen! the ad itself is only a small part of the screen, they put a picture of a pear that takes up half the page, making the ad unreadable without zooming in 300%. They put large scissor icons over top the items needing additional steps AND YOU CAN'T SEE THE ITEMS! I cant believe there are business people that have designed and approved this.

Helpful?
Pam
Pam
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

Rotissierre chicken undercooked

Rotissierre chicken undercooked. It,s bad enough the birds are smaller with higher prices, now they are not even thoroughly cooked! Never again

Helpful?
carolyn Norton
carolyn Norton
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

Store will not do refund for bad produce bought at another food lion in the area

I purchased two watermelons at the store on Ramada Road while I was in Burlington the other day. The watermelons were bad. I called that store and was told by the manager that I should be able to get credit at the store in Graham where I usually shop with a valid receipt--I also had pictures. When I went to that store the lady in charge told me that I would have to return them to the other store. No parking in Graham, not convenient to return to Ramada store--poor customer treatment!

Helpful?
Donald Stout
Donald Stout
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

Cannot get any service

Cannot get any service. Front doors been busted for 2 months. The other door they keep shut because of security reasons. Most management in store has attitude. Customer service deli department. My last time going there. I'd rather spend more money and get better service.

Helpful?
Kenneth Wilson
Kenneth Wilson
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

Be advised

Be advised, there are no bargains in the produce section at food lion. If there's a sale price on any produce item, DON'T buy it.

Helpful?

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Valerie Howell
Valerie Howell
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Shopping experience …

The store is nice clean and well stocked. The workers at the Pikeville, N.C. store are very friendly and helpful. Great customer service.

Helpful?
Robert Rootes Bestselling Auth
Robert Rootes Bestselling Auth
1 reviews•New Reviewer
almost 3 years ago
1 out of 5 stars

Food Lion hates customers and Employees

Food Lion hates its customers and its employees. They play the same 20 songs every day, sometimes 3 times a day for YEARS. Save yourself, shop somewhere else.

Helpful?
Sandra Shepard
Sandra Shepard
1 reviews•New Reviewer
almost 3 years ago
2 out of 5 stars

While shopping at food Lion in Ocean…

While shopping at food Lion in Ocean Pines MD tonight at 8pm here is what I experienced. A cleaning crew with very large mops and a man driving a large loud floor cleaner racing around much to fast. The store was very crowded for a Saturday night but it’s summertime in a resort. I believe Food Lion should re-think Cleaning & dry mopping floors at 8pm in the evening. The man then would be using polisher but before that began I had left the store. This is an accident waiting to happen and I don’t appreciate these cleaners especially the one driving the huge cleaning machine that appeared to be almost out of control. This can’t be kosher with OSHA. Thank you S.Shepard Home owner & Food Lion Shopper

Helpful?
Roby Craven
Roby Craven
1 reviews•New Reviewer
almost 3 years ago
1 out of 5 stars

Have used the To Go service for several…

Have used the To Go service for several moths, orders are shorted or wrong, substituted items off key from requested. As of late, last 2 orders the have charged me with an 8 cent delivery fee even tho I'm picking up that nobody can explain. An hour after my phone question as to the charge Food Lion initiated a charge to my bank acct for 4.59 that actually was a credit with no Explanation. Food Lion blames instacart. Instacart blames Food Lion. Wait, what. Do not trust Food Lion. You cannot remove your payment method on their website as they or instacart can access at will.

Helpful?
Alika Saranghae
Alika Saranghae
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Granola by food lion

These ingredients should not be in the Food Lion low fat granola cane sugar salt rice syrup these ingredients should not be in it because those we have more inflamed colitis

Helpful?
Walnut Beasht
Walnut Beasht
1 reviews•New Reviewer
almost 3 years ago
1 out of 5 stars

Food Lion store 192 in Elizabeth City

Food Lion store 192 in Elizabeth City, NC is filth. The employees are nice, but the shoppers are disgusting. They wreak of weed, stink, rotten period odor, and lack of bathing. I've also witnessed the SM bullying employees on multiple occasions.

Helpful?
Robby Goodwin
Robby Goodwin
1 reviews•New Reviewer
almost 3 years ago
1 out of 5 stars

Never got the sales items they have in…

Never got the sales items they have in their flier always a excuse they are some very lazy employes very rude people Then when they put out the sales items they put items in wrong location Crooks !!!

Helpful?
Shannon Jones
Shannon Jones
1 reviews•New Reviewer
almost 3 years ago
1 out of 5 stars

I hate the new food lion app

I hate the new food lion app. The old app was much better. This new app is to confusing, there is random stuff everywhere on the app. No cohesiveness at all. You can not check your last purchase. It only tells u what u bought. It no longer gives you the day you bought it what your savings were on that specific purchase. The app also does not update. Made a purchase 3 days ago and it still does not show on the app. Also the app shows I earned 2 dollars but it us not under my rewards. I will now being going to Kroger so I can use my savings and Kroger app in peace

Helpful?
David Jack
David Jack
1 reviews•New Reviewer
almost 3 years ago
1 out of 5 stars

Used once and had credit card details…

Used once and had credit card details scammed and used on apple pay

Helpful?
Tina Woodruff
Tina Woodruff
1 reviews•New Reviewer
almost 3 years ago
1 out of 5 stars

Only 1 star because I cannot choose 0

Only 1 star because I cannot choose 0. App won't work. Zero help from customer service. The app SHOULD work no matter if you have an iPhone or Android!! I shop for 10 families in my neighborhood. food lion just lost ALL our business!!! I will happily drive an extra few miles to avoid food lion's offense. Come join me in boycotting food lion In MARCH I was told the problem would be fixed within a matter of days and to check back in a week. I gave it 4 MONTHS and they STILL don't have their stuff together...

Helpful?
Yvette
Yvette
1 reviews•New Reviewer
almost 3 years ago
1 out of 5 stars

The website and the app are trash

The website and the app are trash! The website is not user-friendly at all. Full of bugs. No way to fix errors. I LOVE Food Lion (the store) but the app and website are terrible. Terrible. Terrible.

Helpful?
Peter Damroth
Peter Damroth
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

at food lion no.1349 tramway, sanford, 27330

at food lion no.1349, there are two young women who really care about their customers and go the extra mile tomake sure that we are happy by making sure i find what i camefor and showing me exactly where the item is and if the sale price was wrong they make sure it gets corrected and they are both very patient and kind with outgoing personalities! please give them credit because they are the reason i come to fhis food lion. Their names are Leah and Johanna.

Helpful?
EC C
EC C
1 reviews•New Reviewer
almost 3 years ago
1 out of 5 stars

Watch your boys pedos Men’s bathroom

Watch your boys pedos love the Men’s bathroom is all the way in the back of the warehouse. Not a normal bathroom. I stopped going there.

Helpful?
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About Food Lion

Food Lion is a grocery store chain that operates across the southeastern and mid-Atlantic regions of the United States. The company focuses on providing a wide range of products, including fresh produce, meat, dairy, and bakery items, along with household essentials. Food Lion aims to meet the everyday shopping needs of families and individuals, offering both quality products and competitive pricing. The company serves a diverse customer base, including local residents and families looking for convenient grocery shopping options. With a commitment to customer service, Food Lion emphasizes accessibility and convenience through its various store locations and online shopping capabilities. By prioritizing fresh foods and essential grocery items, Food Lion continues to be a trusted choice for consumers seeking reliable grocery shopping experiences.

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