FMG Repair Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Excellent service from fmg Falkirk after had a deer hit with my car. Damage to kfet wing and grill. The garage kept up date with progress via text messages and the car looked like new when work was completed. 10 out off 10 from me
They will say anything to get you on board . They returned my car unfinished, got charged Β£45 (plus enterprise tried to take another Β£105) because they tried to ring me and I was busy and didnt answer. Raised a formal complaint (and its took them months to give a final response - well over the legal time period they are allowed). They wont take reaponsibility or accountability for anything and this crash was their clients fault, not mine. They drove into me while I was parked in a car park. Absolute con artists, avoid at all costs.
Faultless! After a neighbours gate hit our car the insurance arranged for FMG to repair the cosmetic damage. Excellent customer service from start to finish. A special mention to John & Chris who collected and returned the vehicle, cheered us right up!!!!!! They really appreciated the cars name! The office/clerical staff always really helpful and friendly. All in all a 5* experience, would highly recommend! Remember folks you absolutely do get what you pay for with FMG! Thanks again!
Poor communication. Car smelled funny on return. Promised theyβd fix 2 issues with the vehicle (only 1 included in insurance, other would be private fee). Only 1 repair done. Excuse was that there has been a recent policy change internally. Again, no communication about it until collection.
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fmgrepairservices.co.uk1,000 total β’ Write a review
Being able to speak to the Manager of the Cardiff workshop who have me confidence that the repair would be as I would expect Car was collected from and returned to my home The actual repair work was excellent
Date of experience: March 7, 2023
Our car was in for minor auto body repairs but the service from start to end was first class! Would highly recommend FMG repair service
Date of experience: March 7, 2023
The Best Service we have ever had from a company, from the moment we had bèen placed with Fmg Barnstaple to repair our car they have been the most helpful, kind people. Communication was a regularly given and so friendly to chat to. We forgot our car seats and the lady dropped them off for us. We had to swap courtesy cars, they were willing to help us it was no trouble at all! Thank you all so much.
Date of experience: March 7, 2023
US
This Company is ABSOLUTELY π― AMAZING π π I can't fault it in any way at all. I used the HEREFORD BRANCH and Tracy who dealt with myself was exceptionally professional and nothing was too much trouble for her. If there was anything that needed sorting she cracked on with it, never forgot, and saw it through so you never had any stress. The WONDERFUL GUYS who did the work were second to NONE, it's seamless and perfect. Thanks to the nasty (bad language !) person that did it and drove off but she's now as good as new. Can't go wrong here guys using this Company.
Date of experience: March 6, 2023
I recently used FMG Repair Services in Luton and was extremely impressed with the service I received. From the initial enquiry, to the repair and after care, I was made to feel like a valued customer. The staff were knowledgeable and friendly, providing clear instructions on how to use the repaired item. The job was completed efficiently and all my queries were answered promptly. Alex from the Luton office made a trip all the way to my home after work to look into a concern I had which was highly appreciated. Overall, I would highly recommend FMG Repair Services in Luton for any repairs you may need.
Date of experience: March 5, 2023
I've been waiting for a courtesy car, & collection of my car for repair for 4 days now. I've luckily never needed to claim on my car insurance but unfortunately through Tesco Bank, the approved repair company is FMG. I always assumed the point of a courtesy car was so you could continue your normal business until your car was repaired - but I still haven't heard a thing, despite chasing. I will unfortunately have to arrange for repairs & a private car hire myself out of my own pocket, but will make sure not to use Tesco Bank car insurance or any company using FMG Repair Services in the future.
Date of experience: March 5, 2023
Crap company. No professional repair at all
Date of experience: March 4, 2023
Insurance claim and repair given to f&g 6wks ago at cambuslang garage e mailed me they have the parts required but I would have to be added to their list for courtesy car cant tell me where I am on list I am a blue badge holder and can't manage without car so can't go ahead with repair worst company ever
Date of experience: March 3, 2023
FMG HULL were excellent. Staff were efficient, polite and communicated well. Had to wait a few weeks for parts and available slot for replacement rear bumper, plus Christmas got in the way, but the car looks great. From pick up to collection it was hassle free. FMG were really busy but all staff were helpfull and cheerfull.
Date of experience: March 3, 2023
