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    HomeBusiness ServicesFidelis Legal Services Limited Reviews

    Fidelis Legal Services Limited

    4.032967032967033 out of 5 stars
    4.032967032967033 out of 5 stars
    4.0
    |Great|91 reviews

    TrustScore

    4.0
    4.032967032967033 out of 5 stars
    Great
    5 out of 5 stars
    64
    4 out of 5 stars
    4
    3 out of 5 stars
    4
    2 out of 5 stars
    0
    1 out of 5 stars
    19
    91 reviews in total

    Review summary

    Fidelis Legal Services Limited receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

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    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    1 out of 5 stars
    1/5

    If I could give this company a

    If I could give this company a - I absolutely would. I can not believe how unprofessional they are, they show no empathy...

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    Our family has been severely impacted…

    Our family has been severely impacted by an unprecedented level of staff turnover. Over the two-year duration of our cas...

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    Slow and uncommunicative

    Slow and uncommunicative. High staff turnover means you feel like you're starting again each time you have to deal with ...

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    Death,old as time, how can this industry be so useless

    In 2017 we setup the simplest will. No children married 28yr to 34yrs when she past. Very simple wishes our estate goes ...

    0
    0
    🔥 High engagement

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    Melanie Preece
    1 reviews
    over 1 year ago
    5 out of 5 stars

    I used Fidelis for my brother's…

    I used Fidelis for my brother's probate,the service and advice was excellent from the start,always keeping me updated, i would not hesitate to recommend them and I would definitely use them again.

    Helpful?
    CHERYL KENDALL
    1 reviews
    over 1 year ago
    3 out of 5 stars

    Probably good firm

    Not always quick to carry thru' communication with customer but perhaps this is isolated incidences. Was surprised to find that Fidelis has been charging the monthly fee for the last year to "manage" our trust (from the date we first agreed a trust with them and yet it still hadn't been finalised up till a few months ago.) (I must point out tho' that some delays in communication had in part been down to myself as I had been in hospital for 2 separate operations during last year ) However, at times expected paperwork did not arrive when it should have. But as already said this may not be the usual practise of Fidelis and other customers may have found it a better experience than ourselves. The rep we finally met when signing paperwork was very pleasant, polite, knowledgeable and easy to talk to. A very good representative for the firm.

    Helpful?
    Daryl
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Fantastic

    Fantastic, great customer service. Really pleased with how my Will was written and how helpful they were with any questions I had for them.

    Helpful?
    Mr Gallagher
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Very pleased with the assistance i …

    Very pleased with the assistance i have been given through the process of setting up my trust. They have handled the work involved very professionally and have been Very helpful with any questions I had and kept me updated on the progress of the registration P gallagher

    Helpful?
    Sherron
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Excellent experience

    I used Fidelis Legal Services to deal with my late mother's probate. I called them and was given a range of options. No hard sell was involved. The service and advice was excellent from beginning to end. Another family member is also using them based on my experience. I highly recommend them. 

    Helpful?
    customer
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Communication excellent

    Communication excellent Can speak to someone about the case. Returned calls within 24 hours of leaving message to

    Helpful?
    Richard Davies
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Great service from the beginning

    Great service from the beginning. I was worried about sorting my Will out for me and my family, but you made it very easy. No jargon and professional throughout.

    Helpful?

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    Paul Harts
    1 reviews
    over 1 year ago
    5 out of 5 stars

    I requested a call from them to talk…

    I requested a call from them to talk about a trust that I needed setting up. I received a call the same afternoon, everything was explained to me clearly and slowly. Which is something that I really appreciate. I now have my trust setup successfully and I'm happy that what I had considered a major task has jow been dealt with, with relative ease. Thank you Fidelis

    Helpful?
    KENNETH ATKINSON
    1 reviews
    over 1 year ago
    3 out of 5 stars

    Where very slow to implement my…

    Where very slow to implement my policies the girl who started my policy left then nothing happened until I rang up then they sent out a man who didn't know how to sign the documents. Then took an age to finish the signing by another agent then my partners will which was promised free still on going

    Helpful?
    PREECE
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Helpful and Supportive Attitude

    Lauren has been most helpful in updating my trust and liaising with everyone regarding my property sale. It's always a pleasure to talk to her as she has a most helpful and understanding attitude. Paul Preece

    Helpful?
    Guy Taylor
    1 reviews
    over 1 year ago
    5 out of 5 stars

    I have been VERY satisfied in the way…

    I have been VERY satisfied in the way Fidelis Legal Services have handled my business…….. especially through the difficult times I was experiencing.

    Helpful?
    Guest
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Great service obtaining a Grant of Probate

    The person I spoke to ((Linda Voller) was pleasant knowledgeable and reassuring when dealing with obtaining a grant of probate for my husband's estate. She kept me informed of the process and made sure I understood what to expect

    Helpful?
    Rachelle
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Fidelis Legal Services were simply amazing!

    Fidelis were amazing and really kept me informed at each stage of the Probate process, so I knew what to expect; even in terms of expected communication. The cost of their services and method of payment is fair and they showed great interest in ensuring things were done the right way. I would definitely recommend Fidelis Legal Services and I am glad I decided to use them.

    Helpful?
    Josh Grundy
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Very helpful

    Fidelis legal services have just helped me with probate for my grandads estate very helpful and professional, would highly recommend.

    Helpful?
    MR JOSEPH CAULFIELD
    1 reviews
    over 1 year ago
    5 out of 5 stars

    fidelislegalservices good job

    I found this company to be very professional in their work and knowledgeable in my requirements I had 2 home visits and was fully explained in layman’s terms the best options for what I wanted to do the agents we’re very polite and easy to talk to they got me fully covered in all my requirements Very happy with the service and professionalism Many thanks

    Helpful?
    customer
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Swift and professional service from…

    Swift and professional service from Georgia and her team made the whole process as painless as possible. Always on the end of the phone if we had any questions.

    Helpful?
    Gordon Robson
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Excellent service from them

    Hi every time i ring I get excellent service From Chelsea Constantine, we been through couple of years she has been very helpful to us I would highly recommend Fidelis legal services

    Helpful?
    customer
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Very helpful with everything I needed…

    Very helpful with everything I needed and the service was excellent. I would highly recommend.

    Helpful?
    Deborah Townsend
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Helped me with probate

    I used Fidelis to deal with my late sisters probate, They were very good, helpful and dealt with a couple of awkward institutions very efficiently. thank you!

    Helpful?
    Rachel Cattermole
    1 reviews
    over 1 year ago
    5 out of 5 stars

    Professional Services

    I would like to say thank you to all of the team at Fidelis legal services. After losing both my parents and having to step into the world of wills, probate etc they have supported me in a very professional, supportive and friendly manor. Everything has been explained with great communication via phone and email. I would highly recommend their services.

    Helpful?
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