very helpful
Great product and very helpful when I had a problem with the courier
Fashion Friendly
Reviews 75•
2.9
Fashion & Beauty2.9
Average
75 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
2.9
Average
75 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Fashion Friendly has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
I ordered two jumpers back in march 25
I ordered two jumpers back in march 25, money was taken. Out of my account, no jumpers arrived, no email off them. So expensive to call them. Don't touch this business.
So far pleased with my choice ( will…
So far pleased with my choice ( will see what happens when it’s washed,) pleased with delivery it came a day early ,I went to order another But the. Colour I wanted came up as another colour and the price had gone up Overall yes I’ve given3 stars
I was disapointed that my order took so…
I was disapointed that my order took so long to be despatched, and although it arrived "in tact" the packaging was poor and could easily have been opened by an opportunist. I used an advert in a magazine, but I will not use the compony again.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
fashionfriendly.uk.com
All reviews
75 total • Write a review
Showing 61 - 70 of 71 reviews
DS
Order arrived earlier than expected
Order arrived earlier than expected. Happy with the garments, fit just right.
Date of experience: July 8, 2021
VV
I wouldn’t even risk ordering after trying to order
I didn’t manage to get further than trying to order items advertised in a daily newspaper. The skirts advertised did not appear on their website, and their returns policy seems very unfair, unclear and unreliable. I cannot find any details about the company, it has just an expensive 0871 number to call with queries and customer service non existent, consequently I wouldn’t risk a penny ordering from them. You get what you pay for and I would guess this saying applies very much to this company.
Date of experience: April 8, 2021
IG
My elderly mother ordered 2 cardigans…
My elderly mother ordered 2 cardigans from Fashion Friendly and I was a little disappointed that she had to pay postage for delivery and return. Unfortunately the wrong size was sent out but when I called the company they answered the phone immediately and advised me not to return them but to pass them to charity and they processed the refund immediately. A fantastic service, efficient and caring! Thank you. Highly recommended.
Date of experience: December 8, 2020
MV
Very pleased!
After feeling a little apprehensive after reading the one star reviews on this site, only after we ordered two items when we saw them advertised in TV Choice magazine, we were not expecting much from this company, to say the least. To our pleasant surprise, the items arrived quickly, and the quality was very satisfying, not to mention a very reasonable price was paid for them. I would certainly order from them again. Thank you Fashion Friendly!!
Date of experience: November 29, 2020
BY
This site is rubbish I have tried to…
This site is rubbish I have tried to order on line 2 skirts as advertised in my daily papers it does not accept quote codes that I have got of which there are two also p&p is £4.99 and not £2.49 as advertised, could be a scam site ?
Date of experience: June 21, 2020
SI
Very poor customer service
Very poor customer service. No response to any emails. Would not use this company again !! After 2 weeks the stitching on the shoes my mum ordered is coming undone. Poor quality. Poor company ! Avoid !
Date of experience: May 29, 2020
S
Sue
US
Avoid! Avoid!Avoid
Avoid, Avoid, Avoid! A very bad company to deal with. Very poor customer service added to which they are rip off merchants preying on vulnerable elderly people. Their flyers/advertisements are in magazines that elderly people read so it seems they are deliberately targeting this vulnerable group. Not only is the quality of clothing poor but they charge for both shipping and returns! My Mother returned two items and has received payment for only one. Have now emailed twice with no response so far. They are also known as 'Foot Friendly'....friendly they are not! Please keep an eye on your elderly folk and what they read/buy etc.
Date of experience: January 27, 2020
MC
Update!
Update! I sent a complaint about the kaftan to Fashion Friendly and within a short time received an apologetic reply telling me to dispose and not return it. Also the reimbursement of my money with seven days. Today I received an e-mail from Paypal to say the money was in my account. They have gone up in my estimation but I would hesitate to purchase from them again.
Date of experience: December 4, 2019
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