EZ Car Care Reviews

Items shipped after about 7 days. Far too slow. Then items not delivered. Emails to customer service go unanswered. Seems people are happy with their products when they arrive, but I can't comment on quality as it's been over 10 days since ordering and I don't have what I ordered.

Order 2 x 5ltr tubs only received 1 have sent 3 emails to which I haven't received a reply or refund.

quality makes my car shine like a dimond

Great customer service

Good product

Perfect as always

Great product, works well!

Ordered a couple of items and I should have known better. Let's get one thing clear the products I have used are top notch... Some are very similar in effects to others in my opinion. I have no issues with the products per sé.. The problem I have the despatch time, is absolutely appalling. I know it's never going to be 'prime'. But my word!! 14 days of waiting for a notification and I emailed them and to be fair they did reply with were just processing orders from the date I ordered. Uncanny that. The products are obviously popular and the social media advertising is obviously working, however it's just a shame that sending the stuff out takes so long, I've used them on multiple occasions, but I suppose you've just gotta make peace with the fact your going to wait...

Been waiting 4 weeks for an order I placed. Will NEVER order from this company again. Unless you are prepared to wait in excess of 4 weeks for your order, I strongly recommend you AVOID this company, and spend your money with a company that values your custom.

Order not arrived, have emailed twice 4 days apart but yet to receive any response. Took money but then zero communication after that and zero response to emails. Very poor customer service. Order not received and cannot get a response from them. Avoid.

Unfortunately having ordered a number of order placements with EZ Car Care and having been pleased with the service, I’m extremely disappointed this time around. Four weeks on and my order placement still hasn’t yet been delivered. I’ve then had to chase this up myself to be advised that it’s been damaged in delivery, and rather than sending a fresh order in the meantime, I have to await the package to be returned to EZ Car Care, and haven’t received any further update or offer of reimbursement, I’ve chased this up and still await a response. When you have to pay for shipment you’d anticipate a swifter delivery turn around, not a slower service than usual.

What a joke of a company took my money 2 weeks ago still not received company telling me it’s on its way another email saying it’s ready for dispatch joke of customer care poor response shop elsewhere for your goods

Don't waste your time or money , another spray without the nozel . Many customers experience the same.

Ordered 62 quids worth of products to get 50 quid mystery box all I can say is "and some" excellent service excellent product and excellent freebies. Thank you Ez

Amazing value for money product works really well

Delivery Take almost 2.5weeks to delivery the items when I paid the express delivery charge. Never using them again

Need to deliver quicker 2 weeks delivery is not good. Poor service emails not replied to.

Quality product that does the job it's meant to do. Bought the wheel and tyre gel and it did a fantastic job on the wheels. Your mileage may vary with how good a job it'll do on the tyres. I'd recommend using a dedicated tyre cleaner alongside this. In my opinion, the customer service team could do with some training on the products sold, as the response to my query was not answered and I was just provided with a copy + paste of the product page. However, they were extremely friendly and the response time was rapid. Also the packaging used was excellent. Double walled boxes are always a win, especially with these kinds of goods. I do hope that the packing peanuts used are recyclable/compostable. Processing/dispatch/delivery was fantastic. Was quite nervous about when I'd actually receive my product, as some reviews are quite damning, but my experience cannot be faulted. Dispatched same business day and arrived shortly after.

I had seen EZ products advertised on my Facebook feed for a while, and one of their (many) offers was on when I had run out of a product. I ended up ordering their H2Zero drying towel, microfibre cloths, lotus glass cleaner, wheel wax, ceramic wax extreme. I’ve now used all the products and I’m very pleased with the results. The drying towel has particularly impressed me. I think the products represent good value for money, and I will continue to buy their products in the future and recommend them. It took 5 days for my order to be shipped, so not the fastest dispatch, but this is minor for me and overall I’m very pleased.

Terrible customer service The products are good value if you get them in the sale, but the customer service is shocking. I chased my order after 10 days of hearing nothing, only to be told they are behind. I requested a full refund as they hadn't dispatched my order yet. They ignored this request and dispatched my order. I contacted customer service again, asking for my refund but they simply ignored me. The quality of the bottles and sprayers have gone down considerably. I will be going to a new supplier after this experience