I would warn everyone to carefully consider using EYG for any work that cannot be classed as ‘standard’ or straightforward. I engaged them to replace a polycarbonate conservatory roof with a ‘hybrid’ roof...an insulated aluminium roof with glass window panels. The cost was £15,200...so I expected a top quality job. As work progressed I realised that a neat quality finish was not happening, the boarding out and the plastering were rough, and straight lines & a smooth finish were foreign to the fitters & the plasterer. My requests for remedial work were met less than enthusiastically by the general manager, but the work was eventually completed to an acceptable standard when I persisted-but the whole job took 4 long months instead of the expected 1 month! I believe the main problems stemmed from EYG using sub contractors only, & the work on site being totally unsupervised. It was made worse when the manager was unwilling to accept there were problems with the work. As a customer spending a considerable sum, it is distressing to be treated with such disregard when faults are pointed out. I received a small reduction in the bill but will not use EYG again.
