Express Estate Agency receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Had a video call arranged with them that I cancelled an appointment for. I received two texts and two emails reminding ME of the appointment, then THEY never turned up for the appointment. How can you trust someone with the sale of your house when they can't show up for an appointment they arranged. They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the same situation, I don't think ill get another response.
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kept in contact with us at every step of the way with us never having to chase them up. From first contact with Chantelle, then James L keeping us informed of buyers reactions and ultimately closing the sale, then Carmine following through once we had a sale, The team were really on it. Massively impressed. Would recommend.
Was in touch with Lucy with regards to property for sale and she has been excellent in follow up and arranging the necessary bits. Like mortgage advisor, property viewing, conveyancing solicitors etc.
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s been very proactive from booking in my viewing to putting my offer forward. He explained exactly what I needed in order to proceed with the sale and now I’m left with my mind at ease. Fantastic service! I’m a very happy customer.
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expressestateagency.co.uk1,000 total • Write a review
Lots if advice and no pressure go put on the market with company.
Date of experience: November 16, 2023
Express are a fabulous example of a hard working, totally professional Estate Agency. All the way through, the process is explained fully. Selling a property in these times could have been so much worse - I was so fortunate to have Amelya assigned to me. She answered all my queries with patience and good humour. She called even when there wasn't much to tell, just to keep me completely up to date. Thank you Express, I wouldn't hesitate to recommend you to my friends.
Date of experience: November 15, 2023
US
Right from day 1 of dealing with one of the staff, I felt something wasn't right! I felt very rushed and forced to do things! Before my offer for a property was accepted, he said I would have to use one of their recommended solicitors (claiming that they are very fast in completing purchases), and I said okay no problem. Next thing was he sending me a solicitor’s quote and I was being rushed to pay a solicitor’s deposit of (£118.80). But I questioned it because i felt i should be dealing directly with the solicitor, but he claimed that was their procedure and that as soon as I pay the fee, he will then instruct the solicitor. IT FELT VERY WIERD AS I THOUGHT THIS MUST BE A SCAM! So I rang the office to check if there's any staff member by that name, and they said yes. So I went on to pay the £118.80 I also queried why the solicitor’s quote he has sent, was missing some information like stamp duty etc. Fast forward to couple of weeks later, the solicitor has sent a complete quote and after completing their forms and identity verification, they are now asking me to pay their deposit- which was shocking to me! So, I asked them what about the deposit I paid to Express Estate Agency, and they said they know nothing about that! I WAS STUNNED. So, I copied him and his colleague (who is supposed to have taken over from him) into the solicitor’s email. AND SURPRISINGLY HE SUDDENLY CHANGED THE NARRATIVE OF THE £118.80 to Estate Agency fees deposit! I was shocked! Because that is a BIG LIE, besides, buyers never pay estate agent fees! So I forwarded the email requesting me to pay the solicitors fees to the solicitor and his colleague, stating that I no longer feel comfortable to continue with the transaction. The solicitor then said they will close my file. He now sent another email this afternoon directly to me (taking out the solicitor and his colleague), and the email reads: "That is to instruct the solicitors who is working for you, what has changed I don’t understand. You pay a deposit at the start like I said and it is refunded when the property has completed, nothing has changed that I am aware of." I AM ABSOLUTELY GUTTED. I have replied that email asking his colleague to advise on their complaint procedure, but I didn't get any response. I will follow up tomorrow and finally report it to the Finance Ombudsman!
Date of experience: November 15, 2023
Amelya has been so professional and helpful to make my choice of Convance to selling & buying choices. Also thanks to James who made things clearer & put me at ease with my decision. Great team 👍👍👍
Date of experience: November 15, 2023
Luke was great to talk to about putting down an offer. Throughout the process he made sure i understood what was going on and he understood my personal circumstances and therefore was very patient with me. I would 100% recommend going through a process like this with Luke.
Date of experience: November 15, 2023
