Express Estate Agency receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Had a video call arranged with them that I cancelled an appointment for. I received two texts and two emails reminding ME of the appointment, then THEY never turned up for the appointment. How can you trust someone with the sale of your house when they can't show up for an appointment they arranged. They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the same situation, I don't think ill get another response.
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kept in contact with us at every step of the way with us never having to chase them up. From first contact with Chantelle, then James L keeping us informed of buyers reactions and ultimately closing the sale, then Carmine following through once we had a sale, The team were really on it. Massively impressed. Would recommend.
Was in touch with Lucy with regards to property for sale and she has been excellent in follow up and arranging the necessary bits. Like mortgage advisor, property viewing, conveyancing solicitors etc.
Charlie Stafford has been a massive help! Iβm a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. Heβs been very proactive from booking in my viewing to putting my offer forward. He explained exactly what I needed in order to proceed with the sale and now Iβm left with my mind at ease. Fantastic service! Iβm a very happy customer.
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expressestateagency.co.uk1,000 total β’ Write a review
It was a great experience altogether. Thanks to Rob
Date of experience: January 5, 2024
US
My brother used express 5/6 years ago and had a great experience. I spoke with Charlotte who has been really friendly and accommodating around my time, she took time to explain all the process to me and Iβm looking forward to selling my house with express.
Date of experience: January 5, 2024
US
Highly recommended. I would definitely use this company to buy or sell my property. Excellent company fast and efficient. Jessica Boardman was very helpful friendly and very knowledgeable and advised me which put me at ease. Thank you very much for everything.
Date of experience: January 4, 2024
Ryan was very helpful from the start there was no pressure a very polite member of staff
Date of experience: January 4, 2024
Luke was fantastic with his communication of whether the house had sold or not. He would do regular check ins and kept me updated throughout. I've been able to get through every time I tried. Really happy with Express.
Date of experience: January 3, 2024
Ryan has been awesome. Quick and efficient and communication has been 100%
Date of experience: January 3, 2024
Ryan kept us informed all the way through the process and kept us up to date.
Date of experience: January 3, 2024
Speed of communication, openness, honesty and integrity good in person communication
Date of experience: January 3, 2024
