Express Estate Agency receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Had a video call arranged with them that I cancelled an appointment for. I received two texts and two emails reminding ME of the appointment, then THEY never turned up for the appointment. How can you trust someone with the sale of your house when they can't show up for an appointment they arranged. They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the same situation, I don't think ill get another response.
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kept in contact with us at every step of the way with us never having to chase them up. From first contact with Chantelle, then James L keeping us informed of buyers reactions and ultimately closing the sale, then Carmine following through once we had a sale, The team were really on it. Massively impressed. Would recommend.
Was in touch with Lucy with regards to property for sale and she has been excellent in follow up and arranging the necessary bits. Like mortgage advisor, property viewing, conveyancing solicitors etc.
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s been very proactive from booking in my viewing to putting my offer forward. He explained exactly what I needed in order to proceed with the sale and now I’m left with my mind at ease. Fantastic service! I’m a very happy customer.
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expressestateagency.co.uk1,000 total • Write a review
Thank you for your help Anderson, you’ve been great!
Date of experience: January 10, 2024
I had problems to get throuh to the office when i eventualy got through the preson who i was speaking to was extremely polite and very knowledgeable and kept me informed of all that he was doing
Date of experience: January 10, 2024
Very helpfull and polite very sure she can sell my property
Date of experience: January 10, 2024
US
Annie Davis-Graves is extremely caring and hardworking. She took the time to understand our needs, helped us sell the home we have outgrown and secure the property that is perfect. Very grateful for her support. Fingers crossed the rest of the process goes well.
Date of experience: January 9, 2024
Nik Barlow is a very competent chap, Sold me on using Express Estate Agency for the foreseeable future and made my experience that much better. Hopefully we will have the property on the market very soon, Thanks Nik talk soon. Best
Date of experience: January 8, 2024
Charlotte contacted me at the time she said she would, she explained the different options that I had in detail, and was very professional and at the same time friendly.
Date of experience: January 8, 2024
Jess was straightforward to deal with. Very pleasant.
Date of experience: January 8, 2024
Friendly, happy to answer any questions. Very detailed explanation of procedure
Date of experience: January 5, 2024
