Exchange Utility Reviews

James Gaskell for E.U. claimed he had secured a brilliant deal for St Peters District Church Council Whitstable in relation to its church hall. In consequence, however, our Church hall (St Peters Church House) found itself paying British Gas Lite 24.03p per kilowatt hour for gas and 56.38p per kilowatt hour for electricity! E.U.'s excuse, "Our agent completed a full market search...Market indicators caused all forecasts to predict increases...however, recent unforeseen circumstances have caused the market to stabilise...We feel we have acted in good faith." We also complained to British Gas who said we could only complain to the Brokers, and there was no service failure on their part. We have now referred matters to the Energy Ombudsman. The E.O. is quite incompetent, doesn't read our correspondence, says we haven't properly complained or got a proper deadlock letter. How could we when E.U. ignored our formal complaint? The E.O. now says they have set up an online account for our complaint. I am waiting for the password to activate it. I expect now to have to keep on complaining, Nothing has been resolved.

I spoke to Hilary Caplan several times. She was very helpful and explained everything to me as this was the first time I had looked around for quotes. She was polite, friendly and kept in touch all through the process of changing to you. Definitely recommend as the process was seamless and quick. Thank you.

Hilary is very helpful and kind, she's clear with how to save the business money, she managed to save us over £1700 a year with the same supplier. Thanks again Hilary

All these fake reviews, especially for Hilary Caplan. I have taken it upon myself to call some of these businesses and churches that Hilary has apparently assisted, and out of the 7 I’ve spoken to, none have said they have left feedback for Exchange Utility. Some I’ve spoken to have told me they’re not happy with their service, some even telling me they’ve been ripped off. My experience with them was horrendous. Pestering me daily when my contract was renewed at the start of the year.

Efficiency and coherence

As Treasurer of a Methodist Church, I am responsible for negotiating energy contracts for the Church. Recently we have used Exchange Utility to advise us. Our contact, Hilary Caplan, has provided us with expert advice, guided us through the necessary documentation and has taken away the onerous task of finding the best deal for ourselves.

I am a repeat customer and it is always a pleasure to deal with Hilary Caplan as she helps her customers to take things step by step, answering questions in clear way. I couldn't manoeuvre my way around these sort of things without her

We have been using Exchange Utility for the last 10 years and have always received the best advice, care and energy rates thanks to our fantastic advisor Hilary. She is a superstar who has saved our business lots of money and time sorting out our renewals. Thankyou Hilary!

Hilary again gave us courteous, efficient and friendly service and helped us secure good electricity deals for clean green renewable supplies as requested.

Hillary was very helpful and managed to save us quite a bit of funds.

We are a small village church and our adviser Hilary Caplan has arranged contracts for gas and electricity supplies, achieving savings for us by finding competetive prices. Contracts set up with easy to understand online procedure. A difficult job for us, made easy by Hilary's expertise and helpfulness.

Happy to recommend Hilary Caplan and Exchange Utility to any company wanting a trustworthy energy broker when considering service renewals. We have been reliant on Hilary for our replacement energy contracts for many years.

Hilary has been working with me for a few years now and on our lates contract renewal she has managed to save us over £10000 for our dairy farm Allan Alston

Had a quote from Hilary, spoke to her on the telephone at length, she was very knowledgeable, very polite and extremely helpful in sorting the best deal for us.

Great price and a great service. (Hilary Caplan)

I have been communicating with Hilary for a few weeks now, she worked tirelessly to find us the best deal for our service, she helped us with getting a refund on VAT that we were due as we are a charity. Excellent service, would highly recommend Ask for Hilary!!!

came back with the best price

Hilary explain everything to me and saved our church a lot of money over the term of the proposed contract.

My name is Anne Newport and I am treasurer of a church in Pelsall. Hilary Caplan of Exchange Utility helped me renew the electricity contract for the church some time ago and has just dealt with renewing our gas contract. She dealt quickly and efficiently to secure a contract which saved us money compared to the renewal quote. Nothing was too much trouble for Hilary; she even took the time to liaise with my colleague to discuss the details. I would not hesitate in recommending her skills.

Contacted this company on Monday requesting options but still nothing back. Dissapointed it has taken as long as it has! Decided to now look elsewhere.