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Energy Ombudsman
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Ombudsnan sides with the sharks.
The ombudsman is on the side of the worst sharks in the business. He has access to tape recordings of phone calls, but draws conclusions to suit the industry, and denies any challenge or appeal. The fact that the church treasurer said she was suffering from Covid indicates she was not in a fit state to agree a ruinous contract. The broker made a £1000 commission stitching up a church hall renting out its premises to local groups and should refund it.