Europcar UK

I was told on the day before hire, and too late to make alternative arrangements, that I would have to take a long wheelbase van having ordered and arranged for a short wheelbase version. This meant that I was unable to use secure parking as the vehicle was too big and had to park on the roadside overnight and the van was then broken in to leaving me with the repair bill the root cause of which was the change in category of the van provided. I would suggest that if any last minute category swaps are imposed by the hire company then insist on a full damage waiver as you lose control of managing this risk yourself through their actions.

I would give 0 of I could. Disgusting customer service. Happy to share more details on the way I have been treated by request. Truly unbelievable. Use any other provider than this firm.

Hi, I would have given an even lower rating if I could have but clearly they don't care as is evident from the already low 2.2 rating. These guys are crooks. I wrote to even their CEO Alain Favey and that also didn't change things. For a GBP 200 rental, they charged me GBP 360 for basic CDW which was already part of the economy rentals booking. Give a handwritten page to sign and then can add whatever they want later. Then they claim that I agreed to something that is impossible to agree for any person with a basic working mind. Have written to everyone. Amyris, customer support and Irene LeMaistre | Europcar Mobility Group in UK | Business Services | Executive Relations Officer, They are all the same. Cheated me in broad daylight. The money doesn't hurt that much as does the feeling of being cheated. Will stay away and advise as many people as I can to stay away as far as possible from this company. At least green motion and others are cheaper. They are neither cheap not honest.

Do not get a hire car from europcars the company is one big rip sent me picture of when europcars picked up my hire car showing full tank of petrol 2 days later tried taking £18 out my bank account saying the car was £18 down on petrol yet they sent me picture off a full tank and the cars they rent are old high mileage rubbish do not rent a car from europcars

Really smooth and efficient process at Southampton Airport. Callum was kind and helpful and made a potentially stressful situation easy.

Just awful, terrible company, beyond

Yesterday I booked a van for Friday 11th October. This morning I was informed that they cannot offer me a van for that day because they do not have any vans available and they can offer the Van on another date. As a result, my booking was cancelled and now I have to wait for a refund from 3rd to 28th. I paid for the Van straight away! The main question is: Why do you put false information on the website and not inform customers that the Van or car for a specific day and location is available when it is not? This is a very ridiculous and unprofessional approach and on top of that you make them wait from 3 to even 28 days for a refund.

Cancelled reservation due to age, I made a reservation for a van (evito) which had a minimum age of 23 so would be paying out the nose for the hire, then to receive a call the day after saying that sheffield branch don't hire to under 25s! Fix your website. Edit; reply to reply: I have given enough detail here; simply make it so that you cannot make a reservation if you do not meet the age requirements of a particular depot.

Scam Hired a van for day so my daughter could move some bits. Returned it at 1730 but the employees were busy. Offered for me to leave keys but I asked them to look at van first. My mistake not getting paperwork there and then.Allok and left vehicle with them. to get email later next day that a dent was on van 5cm to 15cm long, van was booked in 18hrs after I returned it. My anxieties raised and I couldn't sleep. Went down to see damage which was a mark no more than 1cm long and I hadn't done. Eurocar was going to ask colleague who accepted vehicle on return and would phone me. They did not phone me.Went home and looked at my video I took on taking vehicle out and found exact same mark. Returned again to show Eurocar car video and they agreed and informed me that they would note no claim to head office. This has not been done and even though I made a complaint two weeks ago, apology and resolution has not been forthcoming. Eurocar exaggerated the damage which I was not responsible for to scam me out of has much money has they could. Avoid with extreme caution. Never going there again or would ever recommend. Luckily I took a video prior to hiring van Reply from Eurocar standard automotive reply. If you read the review you will see I have already given you a chance for 3 weeks. No customer service

Op 16 oktober 2023 huren we een auto bij Europcar Carcasonne met een verzekering (226 euro). Ik betaal 800 euro waarborg. De verzekering is aangegaan via Doyouspain bij Orchard. Op 18 oktober vliegt er een steentje in de voorruit. Bij teruggave van de auto, worden er foto's genomen en papieren ondertekend. Thuis gekomen zie ik dat er 965 euro van mijn rekening is genomen. Ik reageer, contacteer de verzekering, vul alle gevraagde documenten in. Na verschillende telefoons en emails, hoor ik dat ze een reparatiefactuur wensen ipv een raming of tarievenlijst. De verzekering wenst dus niet uit te betalen en de verhuurmaatschappij nl Europcar wenst geen reparatiefactuur te geven. Waarschijnlijk niet gerepareerd : verkocht?, uit leasing?, wie weet.... Ik heb zowel klacht ingediend bij Europees Centrum voor de Consument België, heb Europcar in gebreke gesteld, ben naar balie Carcasonne geweest om ons geld terug te krijgen. Zonder resultaat. Aangezien beide partijen geen toegevingen willen doen nl. : de verzekeringmaatschappij wenst enerzijds een factuur voor reparatie van het voertuig en is niet akkoord met de gegeven documenten van Europcar, en anderzijds wil de verhuurmaatschappij, nl. Europcar, geen reparatiefactuur doorsturen. De documenten heb ik meermaals naar de verzekeringsmaatschappij verstuurd, zonder resultaat aangezien het steeds over dezelfde documenten gaat behalve de reparatiefactuur. Ik wil toch ook melden dat het niet wettelijk is dat er 965 euro op 29 oktober van mijn rekening is gegaan : niettegenstaande ik een borg van 800 euro heb gegeven via mijn kredietkaart. Na 1 jaar krijg ik nog steeds mails (in cc) die Orchard doorstuurt naar Europcar met de vraag naar een correcte reparatiefactuur. Wat zou er gebeuren indien er gekwetsen bij betrokken zijn!! Dit is echt niet ok.

Please beware! Paid £1,400 for a £580 Europcar Rental: Misleading Deposits and Hidden Insurance Costs I initially booked a 2-week rental for what seemed like a great price—£237 in total. The pick-up process went smoothly, and I was asked to pay a “deposit,” which I was told would be refunded if the car was returned intact. However, at no point did the staff mention any additional costs beyond what I had already paid online. Fast forward to the end of the two weeks—I needed to extend my rental, but it wasn’t possible. No big deal; I returned the car and booked another one for £343. This time, I noticed that they had sneakily added a £30 per day insurance premium. To my shock, this same hidden charge had been applied to my first rental as well, even though it was never communicated to me. Now, here’s the real kicker: the so-called “deposit” isn’t a deposit at all! They cleverly call it that to make you think you’ll get the full amount back, but in reality, they deduct the insurance charges from it. It’s a deliberate tactic to keep the insurance cost as hidden as possible until it’s too late. When I asked if I could opt out of the insurance, they refused to give me a car and would not refund the £300+ I had already paid. In the end, what was meant to be a straightforward car rental turned into a financial nightmare. For four weeks of car rental, I spent £580 on the online booking, plus an outrageous £800+ on insurance, bringing the total to nearly £1,400. It’s clear that Europcar’s strategy is to lure customers with attractive online rates, and then, after you’ve paid the non-refundable fee, hit you with surprise insurance charges—last minute—leaving you with no choice but to accept. If insurance is mandatory, why isn’t it included in the advertised price so that customers can make an informed decision? This is blatant false advertising. Europcar has lost me as a customer forever, and I strongly advise anyone to steer clear of this company. In all fairness, the cars themselves are clean and good, but their deceptive, scheming practices make for a truly awful experience.

I made a reservation on line for 11 days and I asked for an SUV that could accommodate our wheelchair. Booking.com accepted my seIection of rental company but when it asked if I was from the US, it removed all options and gave me EuropCar as my only option. I was routed to a location in Edinburgh in a parking garage. I went to the place and it was only a place to return vehicles and no employees there. I wound my way around the giant structure of a mall and found an office in an entirely different location. Then the agent proceeded to try and up-sell me because he said I needed a significantly larger vehicle, even though the website indicated that my selection would be sufficient, and despite having insurance on my credit card and getting the Booking.com insurance that any damage would make me liable for the entire cost of the vehicle, and the new charges would only be $3500 vs. the $890 quote I received. I flatly refused and after many minutes of "talking to his manager" got it down to around $1200. Still a serious bait-and-switch. I returned the vehicle on a Sunday and the location was closed. But not before being routed to an entirely incorrect address that was on the paperwork they provided on the contract. It took me 20 minutes to access Google maps and find the correct location. Unfortunately, the next morning as we were packing, we realized that our disability badge (placard) was not among our items. I tried to contact the local office, but no answer. I called customer service and they said I would receive an email from the location. 8 hours later, no information. I called again and they sai that it would be 3-7 days to get a response even though they turn the vehicles around in a matter of a couple of hours. Seeing as we are on a trip and constantly moving, I asked the matter be expedited but was refused. Atrocious policies, manipulative sales tactics and bait-and-switch deception.

We hired a car via booking.com from Belfast International Airport. We were going to be going into the Republic of Ireland so expected an addition change. Using other car hire companies previously I was expecting to pay around £35. Eurocar charged £160! Looking at their website, it states £75 to go from the UK to the Republic I can't get an answer how they got to £160. The car itself was very good.

De gider ikke engang at sende en faktura på alle de ekstra beløb de trækker fra ens betalingskort. Det virker til at de har lavet deres eget tagselv aftale 😩

made the reservation, the day before collecting the vehicle the cancelled because they said they did not have any availability, and after 10 days still did not sent any money back. SCAMMERS

It was a very pleasant experience at the Heathrow, London, pick up location. Dmitri, our Europcar agent at the centre was very friendly, service was professional and hassle free. Dmitri even offered advice on the new Electric car that we are planning to purchase. All in all very good experience and would highly recommend.

I picked up my car from Gatwick airport. I explained to the counter staff my exact requirements particularly that I didn’t want an expensive insurance policy. The young lad was helpful but immediately went off and returned with two Mercedes keys and told me I could have them instead at a discount. I told him that I wanted the car I had ordered but with the basic insurance. In the end that car wasn’t available so I had a free upgrade. So far so good. I repeated about my basic insurance requirements. He then went through the costs. I told him I didn’t want roadside assistance but he told me that was part of the package. I should have questioned him further on the package but he was nice and helpful so I signed the contract. Later when I read it closely I realised I had paid for premium insurance. I have now complained but have been told I have to wait until the hire has finished before I can complain. I now have the feeling the whole thing is a well rehearsed con to get the client to pay for higher insurance. Reassure the customer you have his best interests, focus on the free upgrade, gloss over questions on insurance and then stick him with premium cover. No doubt I will get no rebate later when I complain again. Bottom line is to be very suspicious. If you suspect they are trying to cheat you they probably are.

Long story short, Derby, after pick up no air-con, blowing hot air in august the hottest weekend of the year. I rang up and got comments like “turn the air-con off” “no cars available you will have to ring round other Europcar sites” and “nearest car is Manchester” several calls and hours later we were offered a smaller downgrade car.not suitable. 3 months later I have still not had a response to question asked. I have been refunded the difference. This company has shocking customer care. Reading the feedback they clearly don’t “Care”I went with Europcar as a reputable, large established company having cancelled a car with a smaller firm. This was a mistake. I would struggle to hire a vehicle again from Europcar

We booked and paid for our car before we got there . On arrival they said they didn’t have our car so would upgrade us for 20 pounds a day. We agreed to upgrading our insurance so that wasn’t a problem . They told us we were paying 480 pounds extra . It ended up being 1350 pounds extra so the price was almost $2000 pounds for 9 days which is ridiculous ! We took the car back 1 day early with no problems at all and have the invoice to prove it and they have taken another 1150 pounds out of my bank on the same day . I have emailed them lots of times and can’t get any help or refund . I cannot believe this has happened and am devastated as the amount is now 3000 pounds for 9 days hire !!!

rented a van for 6 days to travel to France and back from Cambridge UK Europcar. the team in Cambridge is simply great, helpful, friendly, no fuss, no problems, they take time to answer questions even if more customers are waiting, greatly appreciated, the whole process of leaving with and returning the vehicle was easy and straightforward, the van - we did 1613 miles - was comfortable and very easy to drive (other van rentals I approached refuse renting vans for travel to Europe) BUT the same cannot be said about the website: I never could access my account, even after contacting their webmaster multi-times, I have been spoken to rudely by their staff on the online chat support ...