Europcar UK

Booked a car for a road trip in Italy and everything went well except £600 extra is taken from my card upon returning the car without being noticed. Staff has said nothing when I return the car so the extra charge comes to a surprise. The claim form online is broken and now will have to make long calls to try to get the money refunded. DO NOT BOOK WITH THEM

Stay clear of this mob...They are a total joke they don't tell you the add ons a car a booked for 130 has ended up costing 350..250 before ypu get out with your car you need to take there insurance or 2500 on your credit card if anything goes wrong and was running late tank was at 3/4 full so it changed me 87.00 to top up unbelievable .Plus the motors have had more hits than beatles

They’ve left me with a tyre that can blow-out at any moment!!! Car was dropped off from their Leeds branch to York. On pickup the car had a lot of damage but that doesn’t matter as all noted - photos taken including the horrific alloy conditions. After having driven 250 miles, the next morning I check the vehicle over before setting off on a business trip and notice a huge chunk of rubber missing from the tyre. I check and the damage was there from drop off - you can literally see the tyre cords. I could have had a major tyre blowout on a motorway. I have now called Europcar 6 - 6!! Times in the space of 2 hours and STILL no resolution. If nothing gets resolved I am leaving the car at the hotel and will be claiming the taxi and railway costs from Europcar. I need to get back home and will not drive a car that has major sidewall damage. This will be going straight to the ombudsman due to the utterly unsafe condition they have supplied this car in.

Rented a car for 3 days. Paid basic insurance, returned it like new. Charged us £106 for a scratch in the wheel that we couldn’t even see in the picture they sent us. Asked for more pictures and they ignored us. We will NEVER be using their services again and we will not recommend it to anyone.

I wouldn't even give a 1 star. What an absolute shambles of a company. Why anyone would choose to deal with them is beyond me. A bunch of monkeys would do a better job. No wonder they have low star ratings. I don't even have any more words to really describe them. Absolutely ridiculous and shambolic!!!!

We arranged to pick up a hire car at Alghero Airport in Sardinia for a five day hire period. All was going well and a set of keys were set out for us. This was UNTIL the rep realised we had purchased fully comprehensive insurance and that both husband and wife would be driving. The key was swiftly removed from us and we were handed keys to a Dacia Sandero. All I can say is that this car looked like it had been owned by a succession of learner drivers. There were scratches and dents everywhere and the car wasnt particularly clean inside. The tyres were barely legal and in a bad state for the dusty roads. Total deception on our side as we paid over £500 for this experience (and were parked next to the shiny new Peugeot we were meant to be picking up). Will not ever use this company again and will be watching the credit card carefully now following other reviews.

Do not use this company!!!! I booked and paid for a hire car in advance, travelling from Australia to London. Unfortunately, I got my flight times mixed up and was late collecting the car. I didn't think it'd be a problem, as I'd already paid for it. BUT if you are more than 1 hour late you forfeit your booking with no refund! (should have read all the small print) Being stuck with no car, kids and a three week holiday in front of me, I had to hire another car and pay a much higher additional cost—complete nightmare and very expensive. I'm NEVER using the company again.

I was told it's now IMPOSSIBLE to book a small car from Glasgow, unless you pay extra. I'm a Europcar regular - I'm looking at my online record and I see ten rentals in the last two and a bit years. These are private retals, spanning Portgal, France, Germany, Spain and the UK. I booked a Compact car ('Cupra Leon or similar' - that's a small hatchback. As on my last trip to Scotland, I was instead given a dreadful, wallowy, absolutely huge MG SUV. I asked for a smaller car at the desk, and was told I could have a BMW 1 series - for an extra £30 a day. I was told it's not possible to get the car I asked for without going premium - instead I had to put up with a bloated, rubbishy Chinese SUV. To make things worse, the car stank of cigarettes - some previous user had been smoking in it. I complained before I drove away, and it was recorded (so I wouldn't have to pay for the damage - probably impossible to clean effectively) but I wasn't offered a change of vehicle. Still, at least there wasn't a queue. On two receent trips - to Toulouse in France in June, and to Portugal in April - I had to queue for more than an hour to collect the keys. There's no 'Privilege' desk any more for regular customers - no reward for customer loyalty, for filling out details in advance to speed things up. No, you queue with all the people who need every last comma on the contract explained to them, while staff try their hardest to up-sell. EVERY. STUPID. TIME. Anyway I'm getting utterly fed up with Europcar, I noted that queues at some other rental places are much shorter. I don't know if Hertz or Avis have a functioning loyalty programme but I might give them a try. I moved to the Europcar app after using brokers for years, after two unforunate experiences (with Greenmotion in Edinburgh, and Goldcar in Italy - the latter now ironically a Europcar brand) where I was ripped off for non-existent damage I didn't do. I have a global excess policy that I use everywhere from the US to Taiwan and Japan, as well as across Europe. But these two were the only times it's been triggered. To be fair, Europcar haven't ripped me off in this way. It's a credible brand. But customer service has not recovered from COVID and it seems it may well be time to move on.

I originally booked a van for 6 days and went over a few hours. So they charge me for 1 extra day, which is fair enough but what they didn’t tell at all until I confronted them about the extra 700 miles in charges! My booking was 6 days/ 1500 ml. This is 250 ml a day. Because I went over a few hours they change the mileage allowance to 90 per day which meant I was over 700 mos. Very deceiving. Never again I will hire from them. Also Bristol south not very nice people. In the end they charge me an extra 144£ for bringing the van a day later. Completely out of order!

I have only given them 1 star because I cannot give nil. The most useless bunch of incompetents in the world. Do not use them! Was given a hire car by them whilst mine was in for repair. Told to call them to arrange collection when finished with to arrange collection. Can only call central number who could not organise collection every time they tried to put me through to the local depot I was sent back in a circle to the incompetents on the central line. Eventually after an hour calling these buffoons I gave up and called my insurance company direct. Do not use these if you value your sanity. A central number is no good if they can’t do anything and transfer you to someone who can! Br told they will put it in your notes repeatedly is no use- I just want it downhired and collected!

Was told it would be £123 to hire a car for 1 week then they took £700 out my bank account after I returned the car! Scammers and con men is what this company are

Sent me a car which was totally unsuitable and customer service is appalling. Avoid at all costs if you can

Worst company ever. Customer service is a waste of time.they all need retraining in customer service, we had a car from europcar through motability. Took the car back to the dealership when I picked my own car up at 10.30am. Took europcar four weeks to txt me to say their was damage to the left passenger door, no damage when I returned the car , opened a dispute .no communication whatsoever, then recieves a letter saying damage was caused at 1.15 pm how they knew the time the damage was caused is beyond me , I returned the car at 10.30 yet the damage was caused at 1.15? They couldn't answer my question as to how do they know the time the damage was supposed to have taken place, still in a dispute .until they can prove i caused the damage when I didn't even have the car . Avoid this company

Hired a car at Manchester Airport March 2025 for about 15 days. We had prepaid in Australia, or so we thought. The staff were quite friendly however when we returned to Australia we had been charged a huge amount over and beyond what was expected, considering we had prepaid. Tried to contact customer service a number of times with no response apart from the usual computer generated response. Very disappointed.

The worst hire company ever car broke down AA turned up wrong customer services they got no answer. They don’t know what to do. They haven’t got any instructions. They say made a complaint about the car before I picked up. That’s the wrong size. The staff are Slough branch was absolutely rude. Horrible people never again left me stranded on the road with no vehicle.

Car was perfect, pick up and drop off great. However not one for extra insurance normally I was encouraged to take the £28.70 to protect my excess. OMFG! It was PER DAY 😭 Then don’t forget the hidden charge for picking up from an airport?! On what planet does it cost an extra £208 to hire a car dwarfing the original cost. Disgusting pricing strategy that will exclude Europcar from any further business of mine. Joke of a business!

DON'T book your hire car with Europcar!! I was charged for a non-existent scratch after jointly inspecting the car with their representative and being told all was fine 😡 Europcar have previously been investigated by the UK Competition and Markets Authority (CMA) for similar post-rental billing practices, including charging customers for damage without proof of repairs.

Absolutely shocking service, have currently spent 5 hours of a precious holiday trying to resolve an issue, car has fault light on it, advised by AA not to drive , now onto my 8th call to arrange a replacement, awful awful service, children and family unable to continue with holiday. Why can no one simply change the car !