Epic Sports

Order was good

All the different Richardson hats I ordered were delivered. Love these hats! Epic Sports prices are decent too!

I had to change my order four time due to a lack of inventory on hip pads.

Fantastic company. Customer service is wonderful, prices are fair, shipping is fast and products arrive in great condition. Zero issues.

Prices are great and no issues receiving any of my orders.

Ordered OL/DL shoulder pads for my son.....easy to deal with and received them far ahead of when I was supposed to. Just in time for conditioning/practice.

Very easy and quick experience

I've ordered from you in the past, and I just placed an order 2 days ago. Month ago I was looking to purchase some inexpensive size 4 soccer balls for my youth team. When I received the order, I learned that the "soccer" ball description for these was incorrect. They are Futsal balls, and after looking them up on your site, that identifier is only stated in the ball construction/description further down on the order page. It would have helped me to avoid this error by listing them as Futsal balls in the main ball title. It actually says futsal on the ball itself, but the picture of the ball on the order page is turned so you do not see it. I just now ordered the balls I intended to order in the first place.

epic delivered right on time and as always on point!

I thought the material the jersey was made out of was high quality and the colors on it were very close to the colors that were shown online.

Thank you for the order.

I thought I ordered Cotton shirts. Now their in my give away pile.

Great price for a great product.

I received the wrong item. Tried to contact and talk to someone about a return. Tried to do all through a computer. I was sent the wrong item and still the company wants to charge me a 30% restocking fee. I have yet been able to talk to someone.

Thank you for your attention, I had a problem with an item that was out of inventory and Cody very kindly helped me solve and continue with the order. Thank you so much

The uniforms were sent quickly and a good value (expected quality for amount I spent).

Purchased a baseball bounce back screen. Haven't used or played with one in 20 years or so with my son. I'm 65 and figured it would be good exercise for me now. I'm very happy with my purchase. Thank you ☺️.

I ordered10 jerseys with custom printing on May 28 for a tournament I had on June 17th. I checked to make sure they could get them to me in time before I placed the order and was assured, they would make it. I was given an estimated delivery date of June 13th after I placed the order online which was 4 days before I needed them. Epic sent multiple updates telling me the order was being prepared and with the same delivery date (6/13) right up until the date it was supposed to be delivered. Then I received an email on 6/13 that said "we are sorry, but circumstances beyond our control has delayed your order and we will let you know when the package will be shipped". This email came the day it was supposed to be delivered, meaning they already knew beforehand that the package had not even shipped and that there was a problem with the order. Had I known this, I would have cancelled the order and tried a different option knowing the delivery was in jeopardy. I then tried to call customer service on 6/14 and found out they did not have a phone number for me to find out the reason for the delay and whether the package would arrive in time. The only way to communicate with this company is through live chat. I had to live chat with a customer service rep, who indicated that they had messed up one of the shirts in the order and that she had emailed the manager in charge of that Department. I was asked if it was ok for them to email me the status and I agreed thinking it would be a quick response. Well after several hours and no response back I started a new live Chat asking for an update. I also indicated that messing up a custom order was not a situation beyond their control and that I wanted to discuss the matter with a live person over the phone. All I wanted was 10 shirts delivered to me in time for our tournament and wanted to expedite whatever was possible From Epic. Sorry we don't talk over the phone to customers and find it more effective to communicate through live Chat. Ok where's my package? Oh it's being shipped today. Ok. When will it be delivered, because I need it by 6/17. Oh we don't have tracking information until UPS picks it up. This left me guessing how long it would take because I did not know when it would arrive. A good company would have provided an accurate delivery estimate and made sure it was on time since it was their mistake for the delay and they were the ones sending constant emails with the delivery date of 6/13. Let me finalize my comment. The package was delivered the day of the tournament, so no jerseys. Also, the printing was off center and the jerseys were not true to size as was described in the sizing information (all too big). "Cheap" shirts after lettering and shipping cost me an arm and a leg $6.69 shirt ended up costing $10+ more per shirt. Find some place local so you can deal directly with a live person and work out problems if they arise. Their business model for customer service sucks. They were only concerned with their bottom line and not the customer.

Always easy to order and the prices are great.

Good product at great prices. Quick shipping