Epic Sports
View company profile →
No live person to talk to when there was a problem
I ordered10 jerseys with custom printing on May 28 for a tournament I had on June 17th. I checked to make sure they could get them to me in time before I placed the order and was assured, they would make it. I was given an estimated delivery date of June 13th after I placed the order online which was 4 days before I needed them. Epic sent multiple updates telling me the order was being prepared and with the same delivery date (6/13) right up until the date it was supposed to be delivered. Then I received an email on 6/13 that said "we are sorry, but circumstances beyond our control has delayed your order and we will let you know when the package will be shipped". This email came the day it was supposed to be delivered, meaning they already knew beforehand that the package had not even shipped and that there was a problem with the order. Had I known this, I would have cancelled the order and tried a different option knowing the delivery was in jeopardy. I then tried to call customer service on 6/14 and found out they did not have a phone number for me to find out the reason for the delay and whether the package would arrive in time. The only way to communicate with this company is through live chat. I had to live chat with a customer service rep, who indicated that they had messed up one of the shirts in the order and that she had emailed the manager in charge of that Department. I was asked if it was ok for them to email me the status and I agreed thinking it would be a quick response. Well after several hours and no response back I started a new live Chat asking for an update. I also indicated that messing up a custom order was not a situation beyond their control and that I wanted to discuss the matter with a live person over the phone. All I wanted was 10 shirts delivered to me in time for our tournament and wanted to expedite whatever was possible From Epic. Sorry we don't talk over the phone to customers and find it more effective to communicate through live Chat. Ok where's my package? Oh it's being shipped today. Ok. When will it be delivered, because I need it by 6/17. Oh we don't have tracking information until UPS picks it up. This left me guessing how long it would take because I did not know when it would arrive. A good company would have provided an accurate delivery estimate and made sure it was on time since it was their mistake for the delay and they were the ones sending constant emails with the delivery date of 6/13. Let me finalize my comment. The package was delivered the day of the tournament, so no jerseys. Also, the printing was off center and the jerseys were not true to size as was described in the sizing information (all too big). "Cheap" shirts after lettering and shipping cost me an arm and a leg $6.69 shirt ended up costing $10+ more per shirt. Find some place local so you can deal directly with a live person and work out problems if they arise. Their business model for customer service sucks. They were only concerned with their bottom line and not the customer.