Review summary

Elite Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

T
Outstanding service with a big smile

I love planning my own trips, finding the best hotels based on location, price, and ratings, exploring cruise itineraries, and researching flight options to put together a great plan fitting in relaxation, exploration, and visiting friends all over the world. Always dealing directly with all companies, except hotels. After having been to 55 countries and done 17 cruises, with two more planned, I decided to reach out to Francesca. I’m so glad I did. Within a week we had managed to book three more cruises for this and next year. One for me new cruise line, thanks to recommendation from Francesca to look into this brand based on what I told her I like. Stacey, handling this booking, went above and beyond to cut me a good deal as loyal to other brands. Both Francesca and Stacey haven been absolutely fantastic, given me some great advice on different options, and handled any questions quicker than one could expect. They don’t just sell cruises and answer question, they love what they do. There’s personal touch, humour, and professionalism in a magic mix. I highly recommend working with them, planning your dream holiday. I sure will continue doing so.

N
I give Elite Cruises 6 Stars

If I could give Elite Cruises 6 Stars I would!! Francesca & Stacey are beyond wonderful. Nothing is ever too much trouble. Very fast attentive service from two extremely knowledgeable & delightful ladies. I would never go anywhere else to book a cruise. If you’re reading this I suggest you do the same. I guarantee you won’t regret it.

Having been a customer of Francesca’s

Having been a customer of Francesca’s, for many years, we have nothing been praise for her attentive and efficient service. She is extremely knowledgable and is now supported by Stacey who has looked after us just as well. A good team giving us the comfort of a relaxing holiday

BG
Elite Cruises review

We have used Elite Cruises for a good number of years and always had excellent service. Francesca is very experienced particularly with cruises which is where our interests lay. She is very knowledgeable and has been able to point us the right direction for all our needs. We will continue to use Elite Cruises going forward.

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All reviews

77 total • Write a review

Showing 61 - 70 of 73 reviews
CF
5 out of 5 stars

A Great Company

They are so helpful, regardless of the smallest query, so friendly all the time. A pleasure to do business with them

Date of experience: November 12, 2022

RO
5 out of 5 stars

Once is not enough

Forgive the length of this review, but I think there is merit in the right audience reading this, if it be one that isn’t one choosing a business by recommendation thus is looking for its own confirmation ahead of engaging. Unlike the vast majority that have and will write here; I have only used Elite Cruises once and once only. Normally I’m not relationship driven; rightly or wrongly I consider myself savvy enough to research extensively and make my own purchase decisions directly with providers. However, I haven’t cruised for quite a while, and at the start of that research I quickly established rather uniquely the cruise product market seems to better serve clients by encouraging them to use agents, rather than by booking direct. This is why is used Elite Cruises. I came across Francesca purely through social media research, and no form of recommendation. Very quickly I gained a sense of complete professionalism, and went on to receive a booking experience at a level well beyond anything I have experienced previously that might compare, through an individual travel agent. After the initial voice engagement the ongoing service was concluded via email. Everything that was promised was delivered, and where things didn’t quite go to plan towards the embarkation date they were resolved quickly and diligently. In my own work I deal with high value clients and hold strong beliefs that three important behaviours are key to being successful – honesty, integrity and trust. Elite Cruises absolutely demonstrates all of this. Though it doesn’t stop there. Just take a look at the level of detail that Francesca shares on social media when she gets to travel on some the cruise lines that you will be considering. You literally will be left with very little left to ask ahead of stepping on board. So if you are, like me, one for detail, like to research and know everything before making financial commitments, the pre-sale, post purchase and pre-travel experience you are about to commit to really will be as memorable as the trip itself surely will be. Would I use Elite Cruises again? Like everyone else pretty much already has done; absolutely. I wish I could book everything like this but I appreciate service like this has a value.

Date of experience: November 11, 2022

m
5 out of 5 stars

Have used Francesca for the last 15…

Have used Francesca for the last 15 years on all our Holidays nothing is ever too much trouble and she always gets the best deal as well ! Would highly recommend for all travel arrangements.

Date of experience: November 11, 2022

DW
5 out of 5 stars

24/7 personal attention from the owner…

24/7 personal attention from the owner of the business. Very knowledgeable in the cruise business highly recommended

Date of experience: November 11, 2022

DW
5 out of 5 stars

Pleasure to do business with

Always a pleasure dealing with Francesca, she takes great care of her clients and shows exceptional professionalism.

Date of experience: November 11, 2022

RG
5 out of 5 stars

No pressure holidays

I did not have to worry about a thing every thing I wanted was looked into and made possible- ie a few days in Dubai after our trip to India. No need to worry about visas paperwork flights etc Francisca dealt with everything and all we had to do was pack a case. Could not recommend her more, went on a Med cruise with this company and once again everything was top class. If you want a super holiday with no pressure and someone else to do all the hard work - this company ticks all the boxes

Date of experience: November 11, 2022

NR
5 out of 5 stars

Always so Professional and friendly

Always so Professional and friendly. And really knows everything you need to know about Luxury Cruising.

Date of experience: November 11, 2022

KH
5 out of 5 stars

Francesca has top marks in all respects.

Francesca is very reliable and very professional. If she says she will get back to you she will do so very promptly. She is very personable and committed to her clients. We have dealt with her for nine years and have complete confidence in her. Many of our friends use her too and also sing her praises.

Date of experience: November 11, 2022

BW
5 out of 5 stars

We have been using Elite Cruises for…

We have been using Elite Cruises for several years and we have always received exceptional, helpful service when booking our cruises. Any problems we have had with our chosen cruise line have been swiftly and efficiently resolved. We recommend Elite Cruises extremely highly.

Date of experience: November 11, 2022

PW
5 out of 5 stars

Francesca our TA for over 20 years

I have known Francesca of Elite Cruising for many years and booked many cruises through her. Francesca dealt with our latest booking with her usual professionalism, and care, in addition she is very intuitive regarding our preferences. Because of her personal knowledge of the various luxury cruise lines and their ships she can offer really good advice and assistance.

Date of experience: November 11, 2022

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