Review summary

Elite Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

T
Outstanding service with a big smile

I love planning my own trips, finding the best hotels based on location, price, and ratings, exploring cruise itineraries, and researching flight options to put together a great plan fitting in relaxation, exploration, and visiting friends all over the world. Always dealing directly with all companies, except hotels. After having been to 55 countries and done 17 cruises, with two more planned, I decided to reach out to Francesca. I’m so glad I did. Within a week we had managed to book three more cruises for this and next year. One for me new cruise line, thanks to recommendation from Francesca to look into this brand based on what I told her I like. Stacey, handling this booking, went above and beyond to cut me a good deal as loyal to other brands. Both Francesca and Stacey haven been absolutely fantastic, given me some great advice on different options, and handled any questions quicker than one could expect. They don’t just sell cruises and answer question, they love what they do. There’s personal touch, humour, and professionalism in a magic mix. I highly recommend working with them, planning your dream holiday. I sure will continue doing so.

N
I give Elite Cruises 6 Stars

If I could give Elite Cruises 6 Stars I would!! Francesca & Stacey are beyond wonderful. Nothing is ever too much trouble. Very fast attentive service from two extremely knowledgeable & delightful ladies. I would never go anywhere else to book a cruise. If you’re reading this I suggest you do the same. I guarantee you won’t regret it.

Having been a customer of Francesca’s

Having been a customer of Francesca’s, for many years, we have nothing been praise for her attentive and efficient service. She is extremely knowledgable and is now supported by Stacey who has looked after us just as well. A good team giving us the comfort of a relaxing holiday

BG
Elite Cruises review

We have used Elite Cruises for a good number of years and always had excellent service. Francesca is very experienced particularly with cruises which is where our interests lay. She is very knowledgeable and has been able to point us the right direction for all our needs. We will continue to use Elite Cruises going forward.

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All reviews

77 total • Write a review

Showing 51 - 60 of 73 reviews
GS
5 out of 5 stars

Highly recommended

I’ve have been working with Francesca for the last 10 years since I joined Silversea. Over the years we have developed an excellent working relationship as well as a lovely friendship. She is a strong minded lady who’s not afraid to speak her mind and can be truly pain sometimes. However I have to say, I have not met many travel agents like her. She fights for her clients and makes sure she phones/emails us as many times as necessary to get the best deal and best service for her clients. She knows our product often better than I do and has an overall impressive knowledge of the industry and is a quick thinker. I have met some of Francesca's clients onboard Silversea ships and at events, and all I’ve heard is how good and caring agent she is … and an excellent Gin connoisseur if I may add :-) I would trust her with my money and my booking at any time, highly recommended.

Date of experience: November 13, 2022

A
5 out of 5 stars

My husband and I have booked many…

My husband and I have booked many cruises through Francesca. Her knowledge of the holiday industry is amazing and she is particularly good at keeping you informed of the latest deals on offer. I can highly recommend Francesca for arranging all forms of travel.

Date of experience: November 13, 2022

MY
5 out of 5 stars

We feel we can fully trust Francesca

We feel we can fully trust Francesca. She is very knowledgeable and extremely helpful and especially patient with older couples like ourselves! The cruise we took was our first experience and we had a wonderful time! Thank you to Francesca!

Date of experience: November 12, 2022

BC
5 out of 5 stars

Very competent cruise consultant

Francesca listens to the customers’ concerns and delivers without fail. We have had dealings with her over 20 years and she consistently delivers satisfaction

Date of experience: November 12, 2022

MB
5 out of 5 stars

Simply the Best

In 1997 we booked our first Silversea cruise with a travel company that was only distinguished by the Agent we dealt with. This was my first meeting with Francesca. When, subsequently Francesca started her own company we, of course, followed her. In all that time, over many and varied bookings, she has never failed to provide us with a totally personal service, detailed, timely, accurate, proactive, available: superb beyond belief. For a Travel Agent to book a World Cruise for a client is not easy. The complications are numerous and often difficult to resolve; Francesca is a total professional in this difficult area of cruising as she has proved to me three times! Keep going Francesca! The Travel scene would be a poorer place without you.

Date of experience: November 12, 2022

ML
5 out of 5 stars

Excellent and friendly service

We have used Francesca for many years now and have always found her very helpful and professional. She always answers any questions promptly and we would highly recommend her for any travel requirements.

Date of experience: November 12, 2022

MA
5 out of 5 stars

Francesca Barone is the travel agent you have been looking for!

Francesca offers and provides a fully personalised cruise and holiday travel package. She organised the honeymoon holiday for my son and his beautiful wife. She was available for all their queries and her friendly, patient approach to organising their holiday meant that the whole experience ensured they had the honeymoon holiday they had always dreamed of! I have known Francesca for over 20 years and have always been impressed by her commitment to her clients and her professional approach to her company. She has a wide knowledge of the cruise industry and will ensure her clients have their holiday requests met at every level.

Date of experience: November 12, 2022

R
5 out of 5 stars

Truly fantastic in every way

Truly fantastic in every way. Right through from booking to checking if we had a good holiday afterwards. Also very good at changing arrangements as needed and assisting in resolving any complaints with a holiday supplier. Recommended !

Date of experience: November 12, 2022

D

DDD

US

5 out of 5 stars

We highly recommend Francesca as a Luxury Cruise Consultant

We are Silversea Cruisers and Francesca is always very helpful and responsive with all our emails. She is very proactive in finding solutions and offering competitive options. I would highly recommend using Francesca as your Cruise Consultant.

Date of experience: November 12, 2022

WD
5 out of 5 stars

Excellent service

Excellent service, quick responses to queries and very personal touch.

Date of experience: November 12, 2022

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