Elite Cruises
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Once is not enough
Forgive the length of this review, but I think there is merit in the right audience reading this, if it be one that isn’t one choosing a business by recommendation thus is looking for its own confirmation ahead of engaging. Unlike the vast majority that have and will write here; I have only used Elite Cruises once and once only. Normally I’m not relationship driven; rightly or wrongly I consider myself savvy enough to research extensively and make my own purchase decisions directly with providers. However, I haven’t cruised for quite a while, and at the start of that research I quickly established rather uniquely the cruise product market seems to better serve clients by encouraging them to use agents, rather than by booking direct. This is why is used Elite Cruises. I came across Francesca purely through social media research, and no form of recommendation. Very quickly I gained a sense of complete professionalism, and went on to receive a booking experience at a level well beyond anything I have experienced previously that might compare, through an individual travel agent. After the initial voice engagement the ongoing service was concluded via email. Everything that was promised was delivered, and where things didn’t quite go to plan towards the embarkation date they were resolved quickly and diligently. In my own work I deal with high value clients and hold strong beliefs that three important behaviours are key to being successful – honesty, integrity and trust. Elite Cruises absolutely demonstrates all of this. Though it doesn’t stop there. Just take a look at the level of detail that Francesca shares on social media when she gets to travel on some the cruise lines that you will be considering. You literally will be left with very little left to ask ahead of stepping on board. So if you are, like me, one for detail, like to research and know everything before making financial commitments, the pre-sale, post purchase and pre-travel experience you are about to commit to really will be as memorable as the trip itself surely will be. Would I use Elite Cruises again? Like everyone else pretty much already has done; absolutely. I wish I could book everything like this but I appreciate service like this has a value.