Review summary

Elite Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

T
Outstanding service with a big smile

I love planning my own trips, finding the best hotels based on location, price, and ratings, exploring cruise itineraries, and researching flight options to put together a great plan fitting in relaxation, exploration, and visiting friends all over the world. Always dealing directly with all companies, except hotels. After having been to 55 countries and done 17 cruises, with two more planned, I decided to reach out to Francesca. I’m so glad I did. Within a week we had managed to book three more cruises for this and next year. One for me new cruise line, thanks to recommendation from Francesca to look into this brand based on what I told her I like. Stacey, handling this booking, went above and beyond to cut me a good deal as loyal to other brands. Both Francesca and Stacey haven been absolutely fantastic, given me some great advice on different options, and handled any questions quicker than one could expect. They don’t just sell cruises and answer question, they love what they do. There’s personal touch, humour, and professionalism in a magic mix. I highly recommend working with them, planning your dream holiday. I sure will continue doing so.

N
I give Elite Cruises 6 Stars

If I could give Elite Cruises 6 Stars I would!! Francesca & Stacey are beyond wonderful. Nothing is ever too much trouble. Very fast attentive service from two extremely knowledgeable & delightful ladies. I would never go anywhere else to book a cruise. If you’re reading this I suggest you do the same. I guarantee you won’t regret it.

Having been a customer of Francesca’s

Having been a customer of Francesca’s, for many years, we have nothing been praise for her attentive and efficient service. She is extremely knowledgable and is now supported by Stacey who has looked after us just as well. A good team giving us the comfort of a relaxing holiday

BG
Elite Cruises review

We have used Elite Cruises for a good number of years and always had excellent service. Francesca is very experienced particularly with cruises which is where our interests lay. She is very knowledgeable and has been able to point us the right direction for all our needs. We will continue to use Elite Cruises going forward.

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All reviews

77 total • Write a review

Showing 21 - 30 of 73 reviews
MM
5 out of 5 stars

We have been using Francesca for years…

We have been using Francesca for years and the personal service is first class and I always recommend the Company as excellent service.

Date of experience: August 20, 2023

DM
5 out of 5 stars

AN IDEA TO GO TO ANTARCTICA

AN IDEA TO GO TO ANTARCTICA ON A EXPEDITION CRUISE LAST YEAR TURNED INTO THE PLANNING OF A MEGA HOLIDAY OF 10 WEEKS. NOW THE PLANNING IS FINISHED, THE ITINERARY SORTED, AND ALL BOOKED. ALL PUT TOGETHER BY SOMEONE AT ELITE CRUISES WHO WANTED TO ENSURE THAT MY VERY VARIED HOLIDAY WOULD BE THE TRIP OF MY LIFE. THANK-YOU S. NOW LOOKING FORWARD TO COMPLETING THE TRIP AT THE BEGINNING OF NEXT YEAR.

Date of experience: August 7, 2023

M
5 out of 5 stars

Couldn’t be bettered

Francesca has booked my cruises for years. I wouldn’t use anyone else. Her colleague Stacey has been marvellous couldn’t do enough to help me. Superb Customer service

Date of experience: July 31, 2023

rw
5 out of 5 stars

As always

As always, Elite delivered. The right cruise, best suite. What more could I ask?

Date of experience: July 28, 2023

c
5 out of 5 stars

Fantastic Francesca!

Francesca was recommended to us by another client of hers and I am so glad we decided to approach her to book our next cruise package. She was professional, thorough and incredibly timely with her management of our requests. She is very much like dealing with a good friend who happens to be an excellent travel advisor. We are so pleased so far with both her service, attention to detail and the cruise package she secured for us at last minute! She took time and effort to understand our needs and we never felt rushed or pressured. Just fantastic Francesca! Looking forward to booking through her again!

Date of experience: July 23, 2023

J
4 out of 5 stars

We got prompt replies to any questions

We got prompt replies to any questions. And the replies were explained,clearly. The offers were circulated quickly,so we had time to consider them. We were pleased to be able to book the trip.

Date of experience: May 24, 2023

C
5 out of 5 stars

Excellent Customer Service

After being very disappointed with our cruise agent we had used and spent considerable sums of money with, Francesca is like a breath of fresh air. Always responsive and helpful with literally nothing seeming to be too much trouble. With being treated like a second hand car salesman by our previous agent in that they are difficult to get hold of once they have your business, Francesca and Stacey of Elite Cruises are the way to go for us now and in the future.

Date of experience: May 20, 2023

CA
5 out of 5 stars

Francesca provides an excellent service…

Francesca provides an excellent service - friendly, approachable, but also bringing both professionalism and experience that comes with her may years in the business. Looking forward to working with her in the future and highly recommended.

Date of experience: May 1, 2023

DC
5 out of 5 stars

I have never been on a Cruise before

I have never been on a Cruise before, so had no idea where to start. Francesca and Stacey made the whole process so easy and their suggestions were perfect for what I had asked for. They didn’t mind how many questions I asked , they were so helpful I would highly recommend. I can’t wait for my first Cruise holiday !

Date of experience: March 5, 2023

J
5 out of 5 stars

Great Service

Francesca and Stacey were super responsive and helpful and secured a fantastic cruise at a great price in less than 48 hours! Would recommend.

Date of experience: February 25, 2023

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