Review summary

Elite Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

T
Outstanding service with a big smile

I love planning my own trips, finding the best hotels based on location, price, and ratings, exploring cruise itineraries, and researching flight options to put together a great plan fitting in relaxation, exploration, and visiting friends all over the world. Always dealing directly with all companies, except hotels. After having been to 55 countries and done 17 cruises, with two more planned, I decided to reach out to Francesca. I’m so glad I did. Within a week we had managed to book three more cruises for this and next year. One for me new cruise line, thanks to recommendation from Francesca to look into this brand based on what I told her I like. Stacey, handling this booking, went above and beyond to cut me a good deal as loyal to other brands. Both Francesca and Stacey haven been absolutely fantastic, given me some great advice on different options, and handled any questions quicker than one could expect. They don’t just sell cruises and answer question, they love what they do. There’s personal touch, humour, and professionalism in a magic mix. I highly recommend working with them, planning your dream holiday. I sure will continue doing so.

N
I give Elite Cruises 6 Stars

If I could give Elite Cruises 6 Stars I would!! Francesca & Stacey are beyond wonderful. Nothing is ever too much trouble. Very fast attentive service from two extremely knowledgeable & delightful ladies. I would never go anywhere else to book a cruise. If you’re reading this I suggest you do the same. I guarantee you won’t regret it.

Having been a customer of Francesca’s

Having been a customer of Francesca’s, for many years, we have nothing been praise for her attentive and efficient service. She is extremely knowledgable and is now supported by Stacey who has looked after us just as well. A good team giving us the comfort of a relaxing holiday

BG
Elite Cruises review

We have used Elite Cruises for a good number of years and always had excellent service. Francesca is very experienced particularly with cruises which is where our interests lay. She is very knowledgeable and has been able to point us the right direction for all our needs. We will continue to use Elite Cruises going forward.

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All reviews

77 total • Write a review

Showing 11 - 20 of 73 reviews
RF
5 out of 5 stars

True personal service

Speed of response. Understanding the requirements. Offering range of options. True personal service

Date of experience: January 23, 2024

c
5 out of 5 stars

Dealing with an expert

Francesca is very open and candid and listened to what I was saying we were looking for. She turned the quote round quickly but there was no pressure to “sell” I like dealing with someone who has a lot of knowledge of the cruise line I’m thinking of booking with .

Date of experience: January 14, 2024

MH
5 out of 5 stars

Speedy expert response

Speedy expert response. Knowledgeable and incredibly helpful.

Date of experience: January 13, 2024

DM
5 out of 5 stars

Japan - what an incredible holiday!!

Lucky me! First, an incredible 5-star European holiday in September '23 booked by Belinda, an experience I believed could not be replicated. But - to my absolute delight - Belinda did it again, this time on a 3-week holiday my husband and I took to Japan in November. So how did she organise us incredible hotels in Tokyo, Osaka, Kyoto, Kobe and Kanazawa, on a smaller budget than the European holiday? She listened! And curated the perfect travel experiences based on what we told her we wanted to do: eat, drink, and avoid touristy traps whilst also enjoying the local experience. Miraculously, she also managed to find gorgeous hotel rooms that gave me the light and space needed for my awful claustrophobia. Belinda genuinely loves Japan - she has been there a few times - and her insider knowledge was an invaluable help. Going forward, I would not go anywhere overseas (or in Australia) without Belinda's assistance. She's professional, knowledgable, bubbly, warm and understanding, (even giving me advice on what to do when I was scammed online in Europe. Her advice worked.) You're not just getting the expertise of a travel professional with Belinda; you're getting a rare gem. As the ad says: don't leave home without [her].

Date of experience: January 8, 2024

C
5 out of 5 stars

What a superb company!

What a superb company! A word of mouth recommendation has turned into the find of the century. Francesca and Stacey are consummate professionals with high EQ and offering an exemplary service. Great communication, problem solving and hassle free holidays booked. They go the extra mile so I don’t have to!

Date of experience: December 14, 2023

D
5 out of 5 stars

Great service provided by Stacey

Great service provided by Stacey. She looked into the best room and deck to stay on for noise levels etc we were kept fully informed the whole way. She went the extra mile for us and we would definitely recommend her services.

Date of experience: October 1, 2023

S
5 out of 5 stars

Great customer service and personal…

Great customer service and personal service

Date of experience: September 30, 2023

c
5 out of 5 stars

Answered all our questions and made our…

Answered all our questions and made our booking with no fuss - very professional and knowledgeable.

Date of experience: September 10, 2023

MB
5 out of 5 stars

Very efficient in confirming booking.

Very efficient in confirming booking.

Date of experience: September 4, 2023

RI
5 out of 5 stars

Elite Cruises is a 6 Star Travel Specialist

Elite Cruises exemplifies professionalism. In my short relationship with Elite and Francesca I recognize a hard working, creative and proactive agency. Francesca is adept at understanding your travel needed and building a perfect holiday around it. Elite is top of the line.

Date of experience: August 22, 2023

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