Review summary

Elite Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

T
Outstanding service with a big smile

I love planning my own trips, finding the best hotels based on location, price, and ratings, exploring cruise itineraries, and researching flight options to put together a great plan fitting in relaxation, exploration, and visiting friends all over the world. Always dealing directly with all companies, except hotels. After having been to 55 countries and done 17 cruises, with two more planned, I decided to reach out to Francesca. I’m so glad I did. Within a week we had managed to book three more cruises for this and next year. One for me new cruise line, thanks to recommendation from Francesca to look into this brand based on what I told her I like. Stacey, handling this booking, went above and beyond to cut me a good deal as loyal to other brands. Both Francesca and Stacey haven been absolutely fantastic, given me some great advice on different options, and handled any questions quicker than one could expect. They don’t just sell cruises and answer question, they love what they do. There’s personal touch, humour, and professionalism in a magic mix. I highly recommend working with them, planning your dream holiday. I sure will continue doing so.

N
I give Elite Cruises 6 Stars

If I could give Elite Cruises 6 Stars I would!! Francesca & Stacey are beyond wonderful. Nothing is ever too much trouble. Very fast attentive service from two extremely knowledgeable & delightful ladies. I would never go anywhere else to book a cruise. If you’re reading this I suggest you do the same. I guarantee you won’t regret it.

Having been a customer of Francesca’s

Having been a customer of Francesca’s, for many years, we have nothing been praise for her attentive and efficient service. She is extremely knowledgable and is now supported by Stacey who has looked after us just as well. A good team giving us the comfort of a relaxing holiday

BG
Elite Cruises review

We have used Elite Cruises for a good number of years and always had excellent service. Francesca is very experienced particularly with cruises which is where our interests lay. She is very knowledgeable and has been able to point us the right direction for all our needs. We will continue to use Elite Cruises going forward.

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All reviews

77 total • Write a review

Showing 31 - 40 of 73 reviews
M

MGN

US

5 out of 5 stars

Professional, personable, knowledgeable & reliable

I can highly recommend Francesca for your next cruise booking. She is responsive, attentive and persistent. You can count on her to manage your booking and get the best deal. Her experience in the industry and excellent relationships with the top cruise companies means you are in the safest of hands.

Date of experience: February 25, 2023

MJ
5 out of 5 stars

So easy and fuss free

So easy and fuss free. We simply provided a brief and Francsca and Stacy did the rest. No hard sell no overload of information to make your head spin just excellent customer knowledge and service. Can highly recommend!!

Date of experience: February 23, 2023

PR
5 out of 5 stars

Superb in every way!

Francesca is truly magnificent! She is efficient, knowledgeable and we wouldn’t book a cruise with anyone else. We can’t recommend her highly enough!

Date of experience: February 8, 2023

SL
5 out of 5 stars

We wouldn't book with anyone else

Francesca is amazing! She has booked 4 cruises for us now and always finds us the best deal. She goes above and beyond when there have been any issues and is able to directly deal with the cruise company for us to ensure we have a stress free holiday. We might not be Francesca's usual clients as we are a young family looking at family friendly cruises but this doesn't hinder Francesca and she has been able to request everything we need to take our 6 month old baby on board for a stress free holiday. I wouldn't consider booking with anyone else. Francesca is always at the end of the phone to answer any questions. Thank you Francesca and we look forward to many more cruises in the future!

Date of experience: January 8, 2023

JH
5 out of 5 stars

Recommend you book with Francesca

Francesca was very friendly, professional, efficient and helpful. Highly recommend using Francesca for any cruise / holiday booking.

Date of experience: December 18, 2022

MP
5 out of 5 stars

Francesca’s experience knowledge and…

Francesca’s experience knowledge and close and respected relationship with the major up-market cruise lines ensures a personal and much appreciated service which in this age is unusual. We have enjoyed Francesca’s personal service for over 20 years and have with every confidence recommend her to many friends and family.

Date of experience: December 10, 2022

KR
5 out of 5 stars

Great personal service

Always helpful, always contactable a truly professional service delivered with a sensitivity to each client's needs as an individual. Nothing was too much trouble I would highly recommend

Date of experience: November 28, 2022

SF
5 out of 5 stars

Fantastic advice when choosing our…

Fantastic advice when choosing our river cruise. Exceptional help to book trips when phone waiting times was hours. This company went above and beyond our expectations to make our holiday special. We trust them so much we have booked again through them.

Date of experience: November 22, 2022

MR
5 out of 5 stars

Excellent advice and communication

Excellent advice and communication, with a wealth of experience in the Cruise Industry.

Date of experience: November 22, 2022

V
5 out of 5 stars

Friendly, helpful personal service you can trust

We met Francesca on a cruise and were so impressed by her and her knowledge of cruising we booked our next cruise through her company, and every cruise since. Francesca and her team give personal service, are always friendly and helpful and are quick to respond, they make booking a cruise so easy. I highly recommend.

Date of experience: November 19, 2022

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