Review summary

Electric Rider has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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RM

Rachel Mac

1 out of 5 stars
I wrote this review back in June 2022 it…

I wrote this review back in June 2022, then again in July 2022 it was… I wrote this review back in June it was removed by trustpilot, unsure why as it was a genuine review I eventually got the money back, but what an awful traumatic experience... beware!!! do not buy, shop local Not Only did the below happen, their sales person Gila, a very angry South African abused me on my own doorstep, video evidence of this available, she also damaged my door trying to block me from shutting my own door when I was on a business call…. What kind of company is this… they then have had the bike back for weeks and still no refund This really is the worst company ever, what is worse is trustpilot removing genuine unsatisfied customer reviews, shame on you!! WARNING DO NOT USE, pay more for a high street purchase . Absolutely shocking service and after… Absolutely shocking service and after care from this company it really is non existent My bike was delivered to the wrong address, At the time I didn’t know this as they said it had not even left the warehouse A week later still nothing to he told it had been delivered but they never bothered to inform me, on investigations it was at a different house on the lane completely Then there was no bolt for the seat so still couldn’t be used I tried for several days to get a bolt and could. And in the end I had to get a new seat and pole as it was now 2 weeks without a bike that I should of had one. This was all my time and effort not theirs The next thing the cabin keep slipping and coming off making the bike jolt and threw me off and I injured my ankle from the burn of the tyre that’s still moving, told me to take it into the repair shop and they’d pay, so I took it to rockets and rascals but on route the pedals keep slipping like the motors speeding up then slipping, rockets and rascals said it’s defective and to return it as it’s so now and hardly been used I want to do this for a refund or new bike and they say they will only refund when they find the faults, this is fine but I’m already without a bike I need to get around, I’m on a tight time frame and. by looking at the rest of the reviews I’ll be waiting forever to get this sorted as I need a replacement bike not to wait around, hardly a great review for your non existent service! So do not buy from this company their customers service is very poor and any issues will be up to you to resolve so lots of time and money on your part as time costs money when your have to take time out of your day to get things sorted…. Then what they offer you is unreasonable…. I wish to return for a full refund and payment returned asap so I can buy a bike that’s roadworthy and safe Pay more buy local, oh and as I have a second electric bike I use in Cornwall I know how one should feel and ride, so please don’t patronise me again saying that’s this is just how they are when I spoke to your phone support and would get someone to call me back a week ago and never did I’ve had to email in again and getting poor responses 🤨 Sort your service out I’m within my 28days to replace as I couldn’t use this bike till 2 weeks post ordering you do the math

D

David

1 out of 5 stars
Company In Administration

Had to go through my bank for a refund. The company has gone into administration but are still taking orders that they won't fulfill. I contacted one bike manufacturer that ER stock and they were great, informing me of the situation, even providing me with the details of the administrators. ER owe the manufacturer money too. If you have already ordered don't waste your time contacting ER there's no one there.

MC

Mike C

1 out of 5 stars
DO NOT BUY FROM THIS COMPANY!!

DO NOT BUY FROM THIS COMPANY!! They are a scam and will take your money, not deliver and when you try phoning them it goes to a voicemail!! Will be suing them for a refund, plus court costs plus Interest at 8% per annum for all days they have had our money. Don’t waste your time with them! #3058ER

GS

Georgina Smart

1 out of 5 stars
E-Bike completely unusable within 4 weeks. Cannot get a response.

I bought a Basis Osprey folding bike from Electric Rider and it is now completely unusable within 4 weeks of use. First, the motor started cutting out whilst I was using it (sometimes whilst I was cycling on the road with cars around me, which was incredibly unsafe) Next, the battery life was reduced to less than a quarter of what it had been initially and the bike struggled to get up hills, even when fully charged. Now the motor has died completely. Even when the battery is displaying as fully charged, there is no motor assist at all. I have sent multiple emails and have not received any response. Even before the bike began to break, I was already pretty unimpressed with the quality. There is a considerable delay between when you start to pedal and when the motor assists kicks in. When it does kick in, it is so abrupt that you could easily fall off the back of the bike if you're not braced for the sudden acceleration. Although the bike has 6 gears, they are all so low that they are unusable (I only ever used the 6th gear). When the bike is folded, there is no way to fasten it in place and there is nothing to lift it from. It took two of us to lift the bike in an out of the boot and we had to use several straps to fasten it closed. It took ages to figure out how to fold and unfold the bike because the instruction leaflet is in broken English and the quality of the printout is so bad that you can barely see what's being shown in the photos. I was willing to accept the quality issues above because it is a relatively cheap bike (although the quality is still much cheaper than the price suggests) but now that it is completely unusable I am only interested in getting my money back for this useless product. Please can someone from Electric Rider respond to me with information on how I can get a refund for this faulty product?

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All reviews

254 total • Write a review

Showing 211 - 220 of 250 reviews
T

Tam

US

5 out of 5 stars

Great purchase no hassle

Great purchase no hassle

Date of experience: July 3, 2020

db
4 out of 5 stars

Refund

Unfortunately I had to send back the bike I purchased as it was faulty, I have been given a full refund.

Date of experience: June 27, 2020

EB
4 out of 5 stars

Cancellation experience

Unfortunately order had to be cancelled due to protracted delays, however communications were good and refund paid as promised. Easy to leave positive reveiw when things go right but it's how a company reacts when things go wrong that counts. I would deal with Electric rider again if I needed their products.

Date of experience: June 26, 2020

AC
1 out of 5 stars

Worst company ever....?

Probably the worst company I have ever had the displeasure of dealing with. 1 - ordered a bike to the get told there is damage to it and no more in stock so if I order another type, "significant discount" will be applied. Communication was great at this point, obviously wanted the sale! However, when reordered, a "significant" discount of £20 was applied. 2 - express delivery within 5 days offered as bike is IN STOCK (which was the main factor for ordering with them) but then goal posts were moved following paying, to say up to 14 days due to the bike needing to be built. At this point, lack of communication had started and when they responded, it was generic emails. No response to telephone calls contrary to when they wanted the sale 3 - bike got delivered over 14 days later all damaged (they offered money for me to sort). Delivery man dumped bike on the drive flat, when the box says keep upright! Again, no answer on phone but a generic email response 4 - bike brakes, gears and pedal assist developed faults (overall bike quality is very poor and appears a rushed build) and no urgency nor response to phone. Again generic email advising they will send an engineer after I chased numerous occasions. Engineer calls saying the instructions they received was for me to pay!! 2 weeks after delivery and well within the 1 year warranty and I am being asked to pay?!! Needless to say, I paid to have sorted and I will not be contacting Electric Rider anymore!! What a company! All I can say is, STAY AWAY. They have no desire to assist when things go wrong and just want to profiteer as there is a high demand for ebikes. Plenty of other companies out there and would suggest they are approached first. Fully expecting a detailed response from erider, to back themselves up and justify their actions, possibly deflecting the issues from thus taking no responsibility. I'm used to it and if able to, would love to upload copies of the emails. In anticipation of their detailed response, it's a shame they didnt go to this level when I needed them to.

Date of experience: June 26, 2020

MA
5 out of 5 stars

My experience with Electric Rider,

My experience while purchasing a Juicy Bike from Electric Rider, finding in my haste that the bike was just to big for me, I have shrunk in my Old Age, (I'm 5ft. 7ins.) and having to return it and all in the Shutdown due to the dreaded Virus, can only be described as phenomenal, Alex the Sales Director Proved to be not only a VERY Patient Man but also someone who really cares for his customers, his after sales service was exceptional and his Guidance was invaluable to me,in the end the bike has been returned and my purchase price restored, If you are thinking of a new bike choose this Company, You'll be in very safe hands, I only wish I could give them 6 STARS, Mike Ashton. M.V.O.

Date of experience: June 22, 2020

M
1 out of 5 stars

Bike was delivered without any…

Bike was delivered without any documentation and one of the pedals will not screw on. Still waiting for replacement parts.

Date of experience: June 9, 2020

DT
4 out of 5 stars

Looks a great bike but not ridden yet…

Looks a great bike but not ridden yet as have to self isolate for 3 weeks as in hospital next. Having waited 3 weeks for delivery. I found bike on doorstep when I arrived home today. So much fot sending tracking info.!!! Will leave feedback when able to ride

Date of experience: June 8, 2020

AS
3 out of 5 stars

Bike excellent, courier not providing express delivery.

The bike, an Emu step through is absolutely amazing. I love it! However, the star rating here, unfortunately reflects this companies chosen courier, in this case, who, bearing in mind Easy Riser are paying for an express service, didn’t deliver! It was a bit of a shambles, which spoilt the enjoyment a little. I guess we shouldn’t have set our expectations so high, the reason they were high, was from having read previous excellent reviews. We purchased on a Wednesday and received emails etc, then notification of dispatch and advice it was to be delivered Friday, Friday the courier provided tracking..out for delivery before 6, the tracker disappeared around lunch time...and then nothing................................ Monday, tracker states out for delivery....before 6 nothing, then it changes to attempted delivery not in, white door, We’d not received a call...we don’t have a white door.... Contacted courier, who say..will deliver Tuesday. Contacted Easy rider, who tell me they think the carrier may have lost my bike, they’re looking into it...courier confirm, item is not lost, it in the van & out for delivery....person I spoke to yesterday hadn’t noted the account. Tuesday....morning on tracker out for delivery....the tracker Changes to out for delivery on afternoon van before 6, I spent a lot of my day, emailing and phoning, eventually the bike arrived at 7pm Tuesday.

Date of experience: June 4, 2020

AG
3 out of 5 stars

Great to deal with..

Great to deal with... Order very quick.. After sales experience not so good... Came with a fault with chain.. Hoping for a replacement.. Not heard anything... Would be 5 star but for that

Date of experience: June 2, 2020

LJ
5 out of 5 stars

Excellent service

Excellent service, Alex was very helpful in answering my questions. Very quick delivery, I ordered the bike in the afternoon and it was delivered 7:30 the next morning.

Date of experience: May 29, 2020

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