Electric Rider
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Worst company ever....?
Probably the worst company I have ever had the displeasure of dealing with. 1 - ordered a bike to the get told there is damage to it and no more in stock so if I order another type, "significant discount" will be applied. Communication was great at this point, obviously wanted the sale! However, when reordered, a "significant" discount of £20 was applied. 2 - express delivery within 5 days offered as bike is IN STOCK (which was the main factor for ordering with them) but then goal posts were moved following paying, to say up to 14 days due to the bike needing to be built. At this point, lack of communication had started and when they responded, it was generic emails. No response to telephone calls contrary to when they wanted the sale 3 - bike got delivered over 14 days later all damaged (they offered money for me to sort). Delivery man dumped bike on the drive flat, when the box says keep upright! Again, no answer on phone but a generic email response 4 - bike brakes, gears and pedal assist developed faults (overall bike quality is very poor and appears a rushed build) and no urgency nor response to phone. Again generic email advising they will send an engineer after I chased numerous occasions. Engineer calls saying the instructions they received was for me to pay!! 2 weeks after delivery and well within the 1 year warranty and I am being asked to pay?!! Needless to say, I paid to have sorted and I will not be contacting Electric Rider anymore!! What a company! All I can say is, STAY AWAY. They have no desire to assist when things go wrong and just want to profiteer as there is a high demand for ebikes. Plenty of other companies out there and would suggest they are approached first. Fully expecting a detailed response from erider, to back themselves up and justify their actions, possibly deflecting the issues from thus taking no responsibility. I'm used to it and if able to, would love to upload copies of the emails. In anticipation of their detailed response, it's a shame they didnt go to this level when I needed them to.