Evergreen Credit Union is a prominent financial institution based in Maine, serving over 31,000 members across southern Maine. With assets exceeding $569 million, the company offers a wide range of personal and business finance solutions tailored to meet the needs of individuals, families, and local businesses. Services include low-rate auto loans, high-yield checking accounts, share savings, and various credit card options, all designed to enhance the financial well-being of its members. In addition to traditional banking services, Evergreen Credit Union is committed to community engagement and financial education, offering scholarships and partnering with local organizations. The credit union prioritizes customer service and fraud awareness, ensuring that members have access to secure and reliable financial resources.
Reviewers consistently report positive experiences with Evergreen Credit Union. Customers often highlight service, helpful, evergreen, great.
A minority mention drawbacks around loan, auto, credit, good. Overall sentiment is strongly positive with an average rating of 4.8 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.0 | 1 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 3.7 | 3 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 7 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 2 |
| Sep 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Anne was delightful, personable, knowledgeable, and helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +22% | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Evergreen Credit Union is #2 of 5 on overall rating in this group.
60 reviews of Evergreen Credit Union. Filter by what matters to you.
Awesome customer service. Sarah Webb helped me with loan process. She’s very professional, patient, friendly and quick at responding. I would recommend Evergreen CU to anyone. The service is excellent! The tellers are great and always helpful.
Great help super nice and helpful helped me make the choice to stay with evergreen
Excellent customer service!! Helped me with travel concerns with my debit card. Was able to get a credit card in a day! Explained the EGCU App and how it works.
I have all of my banking with Evergreen. My car loan included. So when it came time to get a new one I really wanted to keep financing with Evergreen for my new car loan. Everyone was great and helpful and made it work. Thank you again.
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Casey was a pleasure to deal with, quick response times, knowledgeable, I've been doing business with Evergreen C.U. many years, always great rates !
I have had great experience with them, but, I do have one large gripe, and that is the lack of atm locations in the Windham, Gorham, Westbrook area. There is 1 available atm and that is at the bank in North Windham. It would be nice to see some free ATMs be brought to Westbrook / Gorham area so you don't have to drive 20 - 30 min just to use a free ATM.
Casey was amazing with the used auto loan & ensured I got 1% Military Discount on the loan rate. Check was ready upon arrival to local branch.
Always great service 🥰😁
Evergreen Credit Union Service members have always greeted us with warmth and an eagerness to help. From the moment someone answers the call, to being in touch with a member that can assist with the request is both speedy and attentive. Today I worked with Rebecca Lanefski, her knowledge in business documentation and communication skills was excellent. Rebecca patiently allowed me to explain and was able to assess my newness/understanding so that she could ensure resolution to request. Rebecca was engaging, asked clear questions to gain needed information in a way that relieved my stress and helped educate me for the future. As a new business owner, taking on many new roles, and untangling some inherited disorganized systems; it is refreshing to have a motivated customer service representative that takes the time to ensure the task is completed correctly, and the customer has gained understanding for future success.
The customer service at Evergreen is great. They have been very nice and always helpful.
Rebecca was very helpful in finding my transaction records from a few years ago. She was able to get me the information I needed very quickly and was very kind throughout our multiple conversations. I’ve been a member for more than 25 years and employees like Rebecca are why I’ve continued to bank here.
My Experience with Evergreen has always been nothing but Positive. Judy Brochu was very helpful and professional. I've never had any issues with Evergreen. Thanks again Judy, Dale Anketell.
I was very disappointed to be denied a credit card from Evergreen. We successfully paid our boat loan with them and were looking for a good credit card to transfer a higher interest one. We are homeowners with no mortgage who have been with Evergreen for 5 years. Maybe it's because we are retired?
I just wanted to thank the Evergreen Team again for all they did to assist my husband and I in securing an auto loan. We definitely were not the easiest people to work with our constant questions but their quick, efficient, and friendly attitudes made us feel at ease and comfortable throughout the entire process. I was able to pick up my car the same day after receiving excellent service at the South Portland location even coming in with only a few minutes until close. Im so grateful to have Evergreen, and proud to have them as our trusted credit union!
Evergreen Credit Union is a prominent financial institution based in Maine, serving over 31,000 members across southern Maine. With assets exceeding $569 million, the company offers a wide range of personal and business finance solutions tailored to meet the needs of individuals, families, and local businesses. Services include low-rate auto loans, high-yield checking accounts, share savings, and various credit card options, all designed to enhance the financial well-being of its members. In addition to traditional banking services, Evergreen Credit Union is committed to community engagement and financial education, offering scholarships and partnering with local organizations. The credit union prioritizes customer service and fraud awareness, ensuring that members have access to secure and reliable financial resources.
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