Fast and friendly response
Fast and friendly response

Evergreen Credit Union is a prominent financial institution based in Maine, serving over 31,000 members across southern Maine. With assets exceeding $569 million, the company offers a wide range of personal and business finance solutions tailored to meet the needs of individuals, families, and local businesses. Services include low-rate auto loans, high-yield checking accounts, share savings, and various credit card options, all designed to enhance the financial well-being of its members. In addition to traditional banking services, Evergreen Credit Union is committed to community engagement and financial education, offering scholarships and partnering with local organizations. The credit union prioritizes customer service and fraud awareness, ensuring that members have access to secure and reliable financial resources.
Reviewers consistently report positive experiences with Evergreen Credit Union. Customers often highlight service, helpful, evergreen, great.
A minority mention drawbacks around loan, auto, credit, good. Overall sentiment is strongly positive with an average rating of 4.8 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.0 | 1 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 3.7 | 3 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 7 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 2 |
| Sep 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Anne was delightful, personable, knowledgeable, and helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +22% | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Evergreen Credit Union is #2 of 5 on overall rating in this group.
60 reviews of Evergreen Credit Union. Filter by what matters to you.
Over a year ago
Anne was delightful, personable, knowledgeable, and helpful. She is definitely an asset to the organization and its members. Rachael in the Windham office has also been very helpful working through... See more
Over a year ago
I do not remember the young ladies name that helped me, but she went above and beyond to make sure I had the answer I needed.
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Fast and friendly response
Anne was delightful, personable, knowledgeable, and helpful. She is definitely an asset to the organization and its members. Rachael in the Windham office has also been very helpful working through the financial issues before, during, and after the passing of Colette Day.
I worked with Casey Dunton‑Cross to take out an auto loan and she was so patient and helpful. She texted me throughout the process and made sure that I was able to purchase my car. On top of that, the rate was very competitive. I highly recommend Casey and Evergreen!
I do not remember the young ladies name that helped me, but she went above and beyond to make sure I had the answer I needed.
I have been going between Direct TV and AT&T over a payment made in June via automated payment system with no luck and much frustration. Direct TV insisted a refund was given directly back to my share draft acct, and also told me I had to take it up with AT&T even though my bank statement was proof Direct TV received payment. After a 3 hour ordeal with no resolution, Bailey @ EGCU was kind & patiently listened to my issue and immediately took over this case. Maybe EGCU will have better luck going up against these 2 big conglomerates ! Thank you Bailey, true example of excellent customer service experience with this credit union.
Cassey was so helpfull! She made the whole process very simple. I've been with EGCU for over 20 years and never a complaint!! They're awesome 👌
Loved the easy virtual application. Rachel was right on it and related to my questions quickly.
We recently bought a home in Maine and Sarah was such a blessing to work with. The rates they were offering were better than any other offered and the process went very smoothly. Sarah was very helpful through everything and was always available to answer our questions. We would highly recommend their services to anyone. Sarah is very knowledgeable, patient and just a genuine soul to work with!
Getting scammed via cc is stressful and Rebecca helped me to navigate how to dispute this issue and made it easy and stress-free. Thank you for all of your kind assistance :)
I had never performed a wire transfer and was nervous about messing it up when transferring funds for a closing! The bank staff did s wonderful job walking me through the process and making sure everything was correct and accurate!
I had such a pleasant experience working with Denise M. at The Scarborough Branch. She was very professional but down to earth at the same time. Because of her I’m permanently changing over to Evergreen CU.
I dealt with Bailey and she is awesome. Great customer service, great personality. She is truly an asset to your company. I know she worked in another department for a while and I missed working with her. Glad she is back.
I’ve used Evergreen CU for multiple recreational vehicle loans. I had concerns that buying a used RV out of state was going to be complex, but Happy A. and the team at Riverside in Portland made the experience extremely easy. They are thorough and very helpful!
Quick, easy, professional and friendly. Did I say quick? Like, lightning speed. I so appreciate your help Kathy!
This bank only want to do business with high income folks. I applied for a auto loan and they approved it but once they saw I was a disabled veteran they pulled out. The had all my income and all they needed for the loan. Credit was approved they just didn't want to be seen with the middle class I guess.
Everything about Evergreen is fantastic. And I love love the new Scarborough branch.
Casey and Jennel have been absolutely fantastic to work with, easy paperwork and super fast service. I will continue to do business here for years to come!
Thumbs up to Evergreen Credit union for the great years of service. Starting with Lisa who is President of ECU congrats, and Alex most recently for all your help. Thanks to everyone else for the great service. 13 years of great Small town service 😃 Thanks Kirk & Pam Lemke
Applied for an auto refi loan at the Windham location two weeks ago and have left 5 voicemail messages for the person I was dealing with and to date those messages have never been returned. Very poor customer service.
Evergreen Credit Union is a prominent financial institution based in Maine, serving over 31,000 members across southern Maine. With assets exceeding $569 million, the company offers a wide range of personal and business finance solutions tailored to meet the needs of individuals, families, and local businesses. Services include low-rate auto loans, high-yield checking accounts, share savings, and various credit card options, all designed to enhance the financial well-being of its members. In addition to traditional banking services, Evergreen Credit Union is committed to community engagement and financial education, offering scholarships and partnering with local organizations. The credit union prioritizes customer service and fraud awareness, ensuring that members have access to secure and reliable financial resources.
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