Evergreen Credit Union
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The optimal customer service experience, in an under appreciated customer service moment in time.
Evergreen Credit Union Service members have always greeted us with warmth and an eagerness to help. From the moment someone answers the call, to being in touch with a member that can assist with the request is both speedy and attentive. Today I worked with Rebecca Lanefski, her knowledge in business documentation and communication skills was excellent. Rebecca patiently allowed me to explain and was able to assess my newness/understanding so that she could ensure resolution to request. Rebecca was engaging, asked clear questions to gain needed information in a way that relieved my stress and helped educate me for the future. As a new business owner, taking on many new roles, and untangling some inherited disorganized systems; it is refreshing to have a motivated customer service representative that takes the time to ensure the task is completed correctly, and the customer has gained understanding for future success.