Ecoplex Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
The company are extremely frustrating to deal with with poor customer service. Calls not going through and not answering emails. Called out to install but short cable and no reinstallation date. I'm at the stage I'm looking to cancel and get deposit back.
Zero customer service when things went wrong, which they did. Instillation delayed and then didn't turn up on day of installation. Once system was installed, it wasn't working, they insisted it was until I paid for an independent electrician to come and confirm that it wasn't working. Unable to get on the phone despite many attempts. They didn't submit the NC6 form for over a month AFTER installation, after I had to remind them. So many emails just ignored, staff were rude when they did respond. Had to pay for a second time for an electrician to come and fix work they said was fine.
Fantastic Service & Products, 2 week turn around from survey and quote now up and running. From the outset the guys were top notch, Professional, knoweldagable, and friendly. We were so happy with the price also Ecoplex don't charge you the €1800 from SEAI they chase all all that up for you, so no chasing the SEAI for your grant. The guys on site we're excellent from Roofers to the Electricians and great communication from head office. All in all a great experience with a price to match.
Had Solar panels with storage battery and Eddy (water heating system) included. Excellent service, workmen were polite and tidied up after themselves also. Had a few teething problems at first, and even though we are in Wexford, someone was sent down as quickly as possible. We are now reaping the awards, happy days. I’d have no hesitation in recommending this company.
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After the initial installation issues with cobbles stones and EV charger. The after sales customer service picked up the issue and followed through till the end. Niall (customer care manager) was very helpful in arranging the visit and resolving the matter.
Prompt service from admin staff with sales team arriving as scheduled. Prices for solars and zappi charger were very competitive. Guys arrived on site at date and time arranged. I couldn't have asked for a more helpful ,friendly proffeisional crew of people. Their attitudes was second to none. Everything was explained and our concerns taken on board and anything we weren't happy with matter was resolved. To date i would highly recommend ecoplex if considering charger and solars. However i cannot comment on aftersales service as too early yet for problems, but from what ive experienced so far with them i would be confident of any issue being resolved asap.
I am pleased to provide a glowing review for the ecoplex who recently completed 16 panel solar project for me. Their professionalism, attention to detail, and timeliness exceeded my expectations. The quality of their workmanship and customer service was exceptional, and I would highly recommend their services to anyone in need of their services . Thank you for a job well done.
Having previously had a very positive experience with EcoPlex when they installed an EV charger, I decided to go with them again for a Solar PV installation. From the outset, EcoPlex were responsive, friendly and professional. One of their Sales representatives came over and went through what I was looking for, and quickly came up with a system that exactly suited my needs. They quoted a 3 week lead time before installation, but demonstrated flexibility by offering me an installation slot at short notice due to a cancellation. The installation day itself was great; they had the system installed in no time. As with the EV charger, the electrical installation was exceptionally neat. The roofers were brilliant; I requested an additional panel on the day which they sourced and fitted. A very satisfied customer at the end of Day 1. And then it rained. During installation one of the roof tiles had been broken; which manifested itself as an ever growing brown patch on a bedroom ceiling. When I called them about this they committed to send the team around the following week to look at the issue. I had to push them to get a team around quicker - they did send a team two days later to fix the tile. It was around this time that I also noticed one set of panels were not performing anywhere near how they should. When EcoPlex gave me a courtesy call a few weeks later and asked whether I was happy with the installation, I mentioned the ceiling damage and poor performing panels. They committed to send someone around to look at the damage, which happened. I was told they would get a decorator in to repaint the ceiling. Then - nothing. After a series of calls, texts and emails over the last 3 months EcoPlex finally came good on the damage to the ceiling and gave me a partial refund to go towards the cost of having the ceiling redecorated. They have committed to send a roofing team to look at the poor performing panels. Three months on from the initial installation, I don't have a fully functioning system. I'm still waiting for the visit. I don't believe EcoPlex to be one of those companies that don't want to know your issues post installation; I suspect they are simply too busy with other installations to have the bandwidth / resource to deal with such things. In summary - if you choose EcoPlex for a Solar PV installation, and there are no issues, I have no doubt you will be delighted. If you do have issues however, you could find yourself waiting in vain for resolution.
Got Solar PV installed last week. All went smoothly from start to finish. The teams arrrived on time to install 12 PV panels. All very friendly and answered any questions that I had. Very happy to recommend Ecoplex Energy due to the experience I had with them.
Priced up a good few companies and Ecoplex was a €1000 dearer than the company who fitted mine. Look around unless you have big pockets.
This company is very good. They gave us a very extensive breakdown of exactly what was being provided & a wide choice of installation dates. We installed 8 solar pv panels, an inverter, battery, hot water add on & isolators as well as an essential extra fuse board. Prices are very competitive & reasonable. The installation team on the day consisted of two groups. The roofers installing the panels & the electricians installing the wiring & technology. They were all very professional, courteous, helpful & gave us a thorough grounding on the system. They made sure our home was left spotless & everything was finished to the highest standard. Included in the price is an independent assessment & issue of a BER certificate. We also now use 2 phone apps. One to monitor our system & the other to monitor & schedule our now much improved hot water requirements. Since installation, they have stayed in contact in case we had questions or if we had problems which we had not. I have no hesitation in wholeheartedly recommending Ecoflex Energy Solutions & I have not been paid in any way to say so.
