EatStreet

The selection of restaurants is great, the app is fine, but the customer service could use a lot of help. I've had issues where my food wasn't delivered and when I reached out, no one ever contacted me with help or a refund. I've used them after because they have much better restaurants than competitors, but I'm now pretty leary if my food will arrive when I do.

Sometimes no drivers and orders take hours longer then stated and food arrives cold.

I have found EatStreet to be very reliable. I have ordered using them quite a lot, and have only had a problem once, which was quickly remedied. I like the app on my tablet the best; it has more features than the app on my phone. The phone app is still quite usable. The only problem I see is that it isn't made clear that none of the delivery fee goes to the driver. I thought it did at first, and didn't add tips, but was embarrassed to find that I was really stiffing the driver if I didn't tip. My tips are now generous, especially when the weather is bad, or now during the epidemic.

My orders were consistently missing items. Sometimes I just dealt with it and other times I reported it. I think out of the 15 plus times I ordered, maybe twice it was correct. Sometimes missing entire items or as simple as ordering mashed potatoes and getting Mac n cheese. I requested the bags be sealed, tied or stapled shut and they were always left wide open. Most disturbing with fast food and fries or items like that.

Enjoyed the service but suddenly I'm faced with needing to enter a password to use the services. Why am I getting that?

Excellent service! Food is always delivered prior to the delivery time. I love eat street!!!

They are the best delivery service by far in the Dallas area.

I wish there were less fees - but otherwise, the service provided has been deemed essential by myself and co-workers. How did we ever get along without this before?

Thanks so much for excellent service.

Perfect delivery. Thank you!

Haven't had an issue yet with EatStreet. Very reliable and great drivers.

Would not recommend this service to anyone. I placed an order that was taking over an hour to receive. Gave some leniency for time as I figured it was kind of late at night and would eventually come. Never did. I contacted the restaurant from which I had ordered to see if my order had even been picked up, and they informed me that the driver said “they had called multiple times and confirmed that I had received the order”. Never received a phone call. Even checked my call log to make sure. Somehow they took my order back to the restaurant but said that I received my food? It took an employee of the restaurant delivering my food personally to ensure that I got what I paid for. Waste of time and money.

I'm not one to write bad reviews, but I've had so many bad experiences with Eat Street that I've officially decided not to use this "service" anymore. 90% of the time, at LEAST one thing is missing from the order. Sure, the restaurant should make sure that they are making the order correctly. However, just like any other delivery service, it is the DRIVERS responsibility to double check that everything is in the bag. This obviously is not a policy for Eat Street, but with how many complaints they probably get daily, don't you think they'd make it one? I've spent time speaking with 3 different instant chat representatives about my incorrect orders. "Okay, we've processed a refund." Uh...no thanks, I'd like to get the food we ordered because one of us is eating and the other one is not.. "well maybe the restaurant was out of that item. Maybe you should call beforehand to make sure they have it." What?? How is that my responsibility. Yo... get your crap together Eat Street. You suck.

Takes orders for restaurants that do not participate in Eatstreet online order process. Does a poor job of monitoring the order process, resulting in customers having to email Eatstreet. There is nothing like having your order cancelled an hour after being placed, especially when you have limited time span in which to take a lunch break at work.

My food was delivered past the delivery time cold and nasty. You can tell my food was just sitting waiting to get picked up, my lettuce was wilted and guacamole was turning. Eat Street had the audacity to offer me a $8 off at least $10. My order was $42!

I have had issues at least twice with EatStreet. Once there were missing items, today the website used the wrong delivery address. Both times I tried to contact them right away. There is no one responding to either texts or emails and I'm probably going to have to contact my bank to dispute the charges. I will NEVER use them again.

I ordered food tonight that I never received. I called the place I ordered from and was told that they picked up the food, drove to my location which is a apartment complex and was told that we did not answer the door. Why would we not answer the door if we know we ordered food?? If you are going to be a delivery driver, is it your job to make sure that you are at the right building and right apartment number. This is very disappointing that we did not receive our food, due to the lack of your drivers that are hired. Never will be ordering through this company again.

Completely unacceptable customer service. We had missing food in a previous order, decided to give them another shot. Tonight we were again missing part of our order. The response that we got from customer service was sarcastic & rude. During the encounter we were transferred to a different rep without explanation & now I have to wait to resolve this issue with a supervisor. They didn’t have to wait to get paid for the service, why do we have to wait bc we had an issue with their service? Eat Street is TERRIBLE. Go with bitesquad people!

I ordered online and paid for my food. But when I went and picked it up it seemed wrong on the sizes. So i asked them and they said they don’t offer the sizes that eatstreet is charging people for. It is just really annoying because it cost more then what they even charge for the normal size.

I feel generous giving this app 1 star. Don't know where the disconnect is. I will never use it again. Somehow they didn't confirm my order, and I just spent 1.5 hours after the pickup time on an order less than 5 miles from my house. I wanyed to leave, but the restaurant refused to refund my money. And this app has no real time customer service to assist. So I had to wait or give up my 55 dollars.