easyJet Reviews

Very helpful when I phoned to arrange assisted Travel

Quick and easy to use the chat line Excellent service through out

The young lady who answered was very polite, fast and efficient. She dealt with my query very well, and I received the outcome I expected.

Simpatia e disponibilidade da pessoa que me atendeu do apoio ao cliente. Conseguiu esclarecer todas as minhas dúvidas e de forma eficaz e rápida.

São muito profissionais, prestáveis , atenciosos.

your advisor dealt with my problem , efficiently / courteously & promptly

Thank you for the great service, Yumna. Your assistance was very helpful!

Ho utilizzato la chat per un problema e il Signor Andrea lo ha risolto in pochi minuti. Grazie!

Excellent, courteous, efficient help

Super helpful chat! Chaimae was really lovely and resolved my enquiry super quickly.

Assistenza rapida e chiara. Peccato non aver risolto problema, cioè non aver potuto cambiare i bagagli da stiva con bagagli a mano, a solo 1 giorno di distanza dalla prenotazione e portando.comunque un trolley di peso e dimensioni corrette per essere riposto nella cappeliera. Sarà la politica dei voli low cost, ma ovviamente, lato cliente, troviamo sempre troppa poca elasticità. Grazie.

Easy to use, great price and very helpful

For over a year, not been able to use business card to make bookings. I have booked with 100's of airlines and only easy jet cannot manage the payment system. A shame as they have some flights others don't. Talked to Customer Service who just said we are having technical issues, check back in an hour. I don't think I can check every hour for the next year to make 1 booking. Frustrating, hopefully can be sorted.

Booking special assistance was easy and straightforward. Everything was explained clearly in a friendly manner.My call was answered quickly and booking only took a few minutes.

Tutto risolto Personalmente quando mi rispondono dall'italia ci capiamo immediatamente però devo dire che anche quando rispondono dall'estero arriviamo a risolvere il problema . Sempre gentilissimi gli operatori Grazie

gentile rapido disponibile

The times of my flights changed and they allowed me to take a full refund, which I was really happy with

On Monday 5th January 2026 my wife and I arrived at Málaga airport to take our flight to Liverpool having spent a few days in Torremolinos on an easyJet package holiday, flight, hotel and transfers included. On arrival at Málaga airport, about 8am, we were informed that the flight was delayed a couple of hours. At 10.15 I received an email from easyJet with a 9euro refreshment voucher, which didn't work when I tried to buy some food. At 11.26 I received another email informing me that the flight had been cancelled, but as we're on and easyJet 'holiday' their dedicated holiday team are making alternative arrangements. Which gave us a small ray of hope. At 12.12 I received an email telling me that they had a new flight for me, hooray I thought, London Gatwick on Wednesday 7th, only 240 miles away, and in the day about a 5 hour drive if you're lucky, thanks for that!!! They also mentioned that they were trying to find us a hotel and transfers. We still had a little hope. At 13.49 I received another email to telling me that they had been trying to arrange a transfer between LGW and LPL, but on this occasion they were unable to do so, so make your own way home from London Gatwick and keep the receipts, out of interest I went on Uber and it was over £400 for the trip. At 16:07 we were still in the airport and all our hopes were dashed with the next email which informed us that they had been trying to find us a hotel and transfers, but on this occasion it had not been possible, so find your own hotel and make your own way there. So absolutely no assistance whatsoever, the flight they booked for us wasn't any help, only hinderence given the distance from home. All this time my wife was constantly on the phone trying to speak with easyJet customer services, after being on hold for more than an hour the call was cut off. No easyJet staff were available at Málaga airport and we had to go searching for our own bags. If I could give a minus for customer service I would but it isn't available.

Clear, practical information

The customer service representative, Aoun, performed perfectly. All our wishes were satisfied.