I was looking for a (possibly more but one to start with) Wireless In Ear Monitor system and ended up on the EAV website looking at the LD Systems MEI 100G2. I had a brief chat with Jonathan online and, when things started to turn a little technical, he called me direct to have a conversation in person. His advice made a lot of sense and there was no pushing for me to make a purchase or to buy a more expensive unit - I genuinely got the sense that here was someone who knows his products and was anxious to help me make the right choices based on my particular needs.
In the end, I ordered a unit and Jonathan promised to get it in the post to me that afternoon.
The package arrived the following morning and I unpacked it to give it a quick test. All works fine - the only minor issue being that the adapter unit is a European plug rather than UK. But before I had chance to contact EAV I received a call from Jonathan, explaining that the unit had been sent out with the wrong power supply, apologising profusely and promising that there would be one in the post this afternoon.
I always measure a Company by their actions when there are problems and in this case I can't fault EAV at all. OK, the unit was sent with the wrong plug. It's not the end of the world and mistakes can be made - but what impresses me is the proactive response once they'd realised the error.
I buy a lot of things online (don't we all nowadays) and too often it's a faceless transaction where there's no sense of service. Too often we have to rely on review sites, forums and the like to get a sense of whether the tech we're thinking of will do the specific job we want it to do. So to find a website that has real people behind it, where you can interact with a real human who obviously knows his stuff and to deal with a Company who respond to issues proactively and positively - that's a rare find and EAV have just been added to my bookmarks.
I will buy from EAV again without a moment's hesitation