Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
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After only asking for sales people to call to arrange viewings in my rented flat, that was too much for them to bother with. The team are rude, threatening, aggressive and absolutely do try to play my landlord and I off against each other. They tried to blackmail me, and only a month ago I was 2 days away from homelessness. Luckily the council and my MP were willing to take an interest and the matter went quiet. Of course they tried to extort me out of additional money too, which my solicitor advised should not be paid, just standard agreed rent, on time. I'm so pleased I won't have to speak to any of these ever again now I've moved on. Avoid Richmond branch. Lettings and sales are both hopeless. EDIT: 3 weeks after leaving the property, there is no sign of my deposit being returned, no problems communicated and nobody is in contact regarding my issues. I'm sure my new details shouldn't have been requested if Dexter's don't intend to use them for the purpose of returning my deposit, which was the point of the form I had to complete.
My name is Sean Byrne and I am the owner of complete interiors and have been a contractor for Dexters for the last 15 years ! I have been doing various jobs for Alex Newland one of the property managers at the Clapham North property management office for the last couple of years and have always found her very helpful and very responsive to any problems we may occur on site. Alex is great to work with and a real asset to the management team since she joined and hope she stays for many more years to come ! All the best Sean 👍
Dexters has been assisting us for the last 15 years and very recently Isabelle Holmes couldn’t be more efficient and professional when dealing with an issue we had with the boiler. Her prompt assistance resulted in the issue to be resolved within a day! Excellent service!
I would like to write a thank you to Nabil Subhani for his assistance in helping during renovations to my property he was a great help in communication with my tenant and was also very prompt in dealing with my calls to him . He has a good approach to his work .
After the water boiler ceased working, Nabil Subhani at Dexters Twickenham, quickly contacted those involved and arranged quotations and a replacement within a few days. Excellent and professional service thank you.
Ria has been absolutely brilliant in looking after my rental property. She has been so incredibly efficient and responsive and always gets back to me with any queries I have. I would not hesitate to recommend Dexters.
I dealt with Alistair and Callum from the 93 Station Road office, as the solicitor representing the seller. They were helpful and encouraging throughout without being overbearing or forceful. Communication remained polite and friendly, and their expertise in coordinating parties and ensuring the smooth flow of the transaction was priceless.
Alistair at the Hampton Office was extremely helpful in assisting us on a recent transaction involving a long chain of properties. Nothing was too much trouble, Alistair was professional and supportive throughout. I look forward to working with Alistair and his colleagues again in the future.
Appalling service. Renting a flat in London from Dexters and they have neglected to carry out a mandatory gas/electric safety check to ensure the property is safe. Constant electric blackouts and heating / hot water cut outs. Chairs broken, damp because of inadequate ventilation systems and old windows letting in drafts etc. microwave rusted at the seal - totally unsafe. Blinds broken. Some electrical sockets do not work. No information where the boiler is situated or electric gas meters. Front door locks - only one works and letterbox broken so falls off leaving a gaping whole in the door and draft. Reported Dexters to H&S executive as that might wake them up to their legal responsibilities. Never use Dexters. That’s the message, as it’s bad for your mental and physical health the stress of trying to get them to do anything at pace and with compassion 🥲
