Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
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I’ve had a great experience working with Petros, the maintenance letting agent for the apartment I recently rented. From the start, he’s been very helpful and communicative, keeping me updated on everything that needed attention. Whenever I raised any issues, Petros responded quickly and took steps to address them efficiently. Although we’re still working through a few remaining items, I have full confidence in his commitment to getting everything sorted in a timely manner. His professionalism and responsiveness have really made a difference. Ola.
Date of experience: April 25, 2025
Dexters Clapham South Longish review, but avoid renting through Dexters like the plague, they're an absolute cancer of a company filled with lying, thieving crooks. If you do have the misfortune of renting with them, you'll find they ignore emails, delay essential repairs, and treat tenants as an afterthought. The only care is money. You'll find they never want to keep a paper trail of anything, their preferred communication is via phone call so that they can lie with no evidence after the fact. Before moving in, we received a list of promised repairs and work which were never completed - including one which they're now trying to use as a reason to deduct from our deposit. In the build up to move-in day, they ignored repeated emails simply asking where and when to collect keys. Throughout our tenancy, the only way to get a response with any urgency was to copy in the landlord directly. Even then, essential issues like a hole in the roof (during winter) or a broken washing machine dragged on for over a month despite constant chasing. Pigeons nested underneath our decking, prior to us even moving in, and this issue went unsolved for 6+ months and took us as well as our neighbours contacting dexters repeatedly to solve the issue. They never provided keys to access the bins or postbox and just shrugged this issue off as not their problem. They insisted on invasive work inside the property a bit after a year we moved, which left the flat filthy and coated in dust. Our complaints were brushed off with a casual "oh yeah that's not good" when a staff member came to check on the work - no effort to rectify it. Responses to any issue took days, sometimes over a week. If you're expecting basic competence or even the most minimal duty of care, you'll be disappointed. When it came time to leave and new unsuspecting people were viewing the property, on more than one occasion they arrived with no warning. After moving out, the experience somehow managed to get worse. Despite hiring a professional end-of-tenancy cleaning service, they now claim it wasn’t up to standard—refuse to say what the issue is, won’t let our cleaners return to fix it, and instead want to charge us £250 for their own preferred company - no doubt so they can receive a financial kickback from said company.
Date of experience: April 25, 2025
Just wanted to say what a great experience I had recently when having a repair done to the property via Tara Duncan. She responded immediately to my query and had the contractor fix the problem immediately. Really impressed.
Date of experience: April 25, 2025
Dexters have managed my apartment for the past 5 years. I've always had great service from them and been very happy. Particular thanks to Caroline at Chelsea Harbour office and Felix at Tenancy management who've been great! Always very efficient, courteous and great communication!
Date of experience: April 25, 2025
I have three properties which are managed by Elliot Austin and his team. I have been with Dexters for many years and always found them to be most helpful from arranging repairs to chasing rents in arrears taking the stress from me. Very efficient and would never hesitate in recommending them for anyone wanting to let property. Very professional.
Date of experience: April 25, 2025
Excellent service from Lauren Bentley to help me obtain multiple quotes and schedule the maintenance on my property.
Date of experience: April 24, 2025
Really bad , only looking after their reputation and money grabbing
Date of experience: April 24, 2025
Good service managing flats. Sorts things efficiently. Petros has been keen and helpful
Date of experience: April 24, 2025
I wanted to thank Tara Duncan for handling our property faults so quickly and efficiently. She was able to fix something for us within the same day, and was so friendly on the phone, even calling the next day to check if it was fixed!
Date of experience: April 24, 2025
Excellent team including Jessica, Oli & Layo who know the business. Look after tenant. Fast in communication, friendly as well as professionals. I have completed 4 years and always found them brilliant in services. Highly recommended
Date of experience: April 24, 2025
