Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
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US
Extremely disappointed with my experience with Dexters. I had a flat viewing confirmed for Saturday at 14:00 with an agent named Joseph Hollinshead. My partner and I showed up on time — only to find that Joseph wasn’t there, and the properties we were meant to see weren’t even available. One had gone under offer that morning, and the other was undergoing landlord works. Joseph claimed to have called me to cancel, but no voicemail, text, or email was left — absolutely no effort was made to ensure I was actually informed. As a result, we wasted our time on a weekend (including my partner’s birthday) for nothing. The lack of professionalism and communication is truly unacceptable. If you value your time and expect even basic courtesy, I’d recommend looking elsewhere.
Date of experience: May 5, 2025
"George was fantastic! He quickly sorted out my issues, and his prompt service was much appreciated. Thanks, George, for your help – it's greatly appreciated!"
Date of experience: May 2, 2025
Our current flat has unfortunately had a number of issues since the day we moved in, and at times, we’ve felt quite disheartened about any of them being solved. That’s when Ola Pinnick reached out and said she’d been put on our case. We didn’t know it then but it was an absolute blessing in this whole process. Ola has always been responsive, proactive and most of all set on helping us solve our issues. Thanks to her, things got done and our living conditions have improved. We hope that as many tenants as possible will be lucky enough to have Ola help them.
Date of experience: May 2, 2025
I am writing about the Goodge Street branch of Dexters. First time I came into the flat, Dexters said that it has been “professionally cleaned” but when I walked in, there was dust all over the floor and the previous tenant’s used bedding dumped in a heap across the bed. Dexter’s just responded “well it is not like it is uninhabitable”. When Dexter’s have a client for viewing they said to me that they will give me 24 hours notice but I received that a viewing has been confirmed only 4 hours before. When I said I can not make a time and date they asked if they could use the management keys to enter because the client was leaving the country in 2 days. They then rescheduled for 4 days later (when the client would have already left?!) and then on the day they cancelled the viewing. Specifically, this was from the Goodge Street branch. I told them not to come into my flat without me being there, they used the management keys and entered. They left the light on as well. I called them about this but they said that it never happened. The flat is nice but the client treatment is absolutely awful.
Date of experience: May 1, 2025
I had a really great experience with Ted. He was very quick to resolve our issue and also timely with feedback. It’s safe to say that my expectations were definitely exceeded. I was really impressed by his commitment, professionalism and customer service.
Date of experience: May 1, 2025
US
We had a great experience with our property manager Petros Giorganios while living in our flat. Throughout our tenancy everything we never had any issues and communication was always clear and professional which made things easier.
Date of experience: April 30, 2025
I had the best experience with Siobhan Jackson (Maintenance Specialist). He was super helpful with an issue I was having with my washing machine. I would recommend contacting him for any issues you may have!
Date of experience: April 30, 2025
Charlie and the team have consistently been responsive and supportive, especially with me living overseas. Their professionalism and dedication have made me feel confident in their services. After nearly 16 years, I've never once considered switching agents!
Date of experience: April 30, 2025
