Delche Gaming Reviews

It’s rare these days to find a company that offers both great value and great customer service. I had a small issue with my delivery address and reached out to Delche Gaming’s support team. They replied quickly and sorted it out without any hassle. The item was shipped promptly and arrived in perfect condition. The service felt very personal, which I appreciated. I’ll definitely continue using them for future purchases.

Ordered a PS5 for my sons birthday. It was the best price I could find (in the UK). I didn't read correctly that the item was on back order. I emailed Delche Gaming and told them it was needed for a birthday. From that point, they were committed to do everything they could to get it to me on time. It arrived the day before the birthday. It was my fault for not noticing the item was on back order but they did everything they could to help. I would recommend them.

I ordered a switch 2 for my sons birthday over 6 weeks ago was told in a email that it would be delayed until June 27th - 28th We’re now July 2nd still hasn’t arrived tracked it & evri still don’t have the package but email a few days ago told me it was shipped. Not answering my emails now & my son who is autistic & hasn’t slept properly in weeks with excitement now disappointment & anxiety has no idea when it will come. Completely unacceptable!

Currently disappointed by Delche Gaming. Ordered a switch2 (like many here it seems). There was a number available upon order, but i was then told it would be another 4 weeks. Chased on the date promised and was given a date of delivery. Didn't arrive; courier tracking states they are still awaiting the parcel; and now they are not replying to my emails. If it wasn't for a lot of good reviews here, i would think i have been conned. Hopefully i can recover my money.

Ordered a Nintendo Switch 2 a month ago now. The console was on back order until the 28th of June, which I appreciate due to high demand, and has now been dispatched according to email correspondence but the order is yet to arrive with the courier 3 days later and the company has been unable to provide an estimated delivery date. Disappointing service after spending more than £400 with the company and waiting a whole month for details. Should not be able to take funds and hold them hostage without being able to make precise guarantees about delivery dates. Also totally unable to reach anyone over the phone which I feel is dishonest.

Dear Delce Gaming Customer Support, I'm writing to inquire about the status of my order. According to your team, my order was supposed to arrive on the 26th, but the tracking information shows that it hasn't been dispatched yet. Could you please provide me with an update on the status of my order and an estimated delivery date? My order details Thank you for your assistance. Hi Delce Gaming team, I've attached an email regarding my order issue and haven't received a response yet. Can you please look into it? Also, I noticed your company doesn't have a phone number for contact. Is there a way to get in touch with you directly? I've seen some reviews questioning your legitimacy. Can you clarify your customer support process? At the moment your customer service is very poor very poor

Customer support actually understands gaming needs. They helped me choose the right accessories and it’s perfect for what I need. Cheers, Delche!

Ordered a PlayStation 5 pro from Delche and after payment they sent a confirmation mail and went quiet. According to the store orders are prepared and sent out in one or two days, delivery in two to four days, and Delche said they were going to inform me when the order has been sent out but have been quiet, tracking the order via the shop app just shows that the order is being prepared and it has been like that for the past 3 days! Emailed Delche and got no reply too. I come here and there are loads of unverified reviews coming in every other hour of how great their services and how quickly they respond but unfortunately that is not the case! I’ll keep updating this review as well as my Reddit depending on how they handle the situation.

Absolutely thrilled with my purchase from Delche Gaming. Got my PS5 bundle delivered quickly and in perfect condition. Great customer service too. Highly recommend!

Everything from payment to dispatch was transparent. Got regular updates and zero hassle. Very reassuring service.

Ordered a gaming chair last minute and was panicking. It arrived just in time and my son was thrilled. Thank you Delche!

My son pre ordered his switch before they were released on June and was promised for it to be delivered on the 4th June then told it would be then here this week there has been nothing but delays you should not be taking Customers money if you can not fulfil orders and refunding people immediately as it is false advertising.

Still a poor service 20/06 and was promised my order would be shipped today I’ve emailed still no response No updates no tracking no mention of it being shipped no nothing It took for me to write a poor review on trust pilot for you to response to my emails which is think it’s absolutely ridiculous So here I am AGAIN writing a review

First-time order and very impressed. Everything arrived quickly.

When stock levels changed for a pre-order, they immediately notified me. Excellent communication!

At first thiught it was great I got a ps5 it says 2-3 business day and im like alright sure it has been more than that I've tried contacting them they reply late and with not much of an answer im still waiting for my answer which I have sent 18 hours ago or more it was for my sons birthday I just wished It came sooner I mean im still waiting not as if has arrived so let's see how long will It take..apart from customer answering and support team issues delivery issues yk I think is great but these r major issues as if u say that you helpline are always open clearly they aren't as im not getting no answer after days or hours literally I got a reply with " May I kindly ask the date you need the item by? I will do my best to facilitate and I will post using a next day service free of charge for you. " I was like yess finally now it will be faster ehm no just got left on with not answer and already onto the next day where I wanted the parcel to be delivered to its been just 18 hours you know

Great prices, fast delivery, and reliable service. Highly recommended.

excellent new company thats growing, very good prices, i recently bought a console from here (ps5 pro) and it was delivered on time with no problems, exactly as described, I was abit worried seeing the recent negative reviews, but they all seem to be about one product(switch2) but the rest of the reviews all look fine for the overall website, so i think maybe there was a supplier/internal issue that we are unaware of, hardly the retailers fault as these things can happen, but so far they not let me down and the cheaper prices means ill be buying my games from here going forward, i just hope they bring in some form of customer points or something, im sure they will, they seem to still be growing which is always nice to see. Hope to see them become as big as Game collection, means better prices for us gamers!

Website remembers preferences which makes repeat shopping even easier. Very customer-friendly!

Good prices, but buyers beware. I ordered Elden Ring Nightreign on the 5th June and it's yet to turn up. Waited 4 working days from the day of ordering (as per their website's delivery expectations) with no dispatch confirmation then emailed customer support for an update. Received a relatively prompt reply apologising for the delay and was assured it would be sent out the next day. Almost seems like the order was completely forgotten about. Received a £2 refund which doesn't even cover postage. Exercise caution when buying.