Curaleaf Clinic Reviews

Please avoid D labs medical cannabis , its not curaleaf but D labs , im sure ive been given cbd flower instead of LA cush cake ...please avoid the LKC30 , its done nothing , its dark , its old ..what a waste of time and money , very disapointed and now my symptoms are being triggered and i dont have medication to help .. feel really pi@#ed off ....

Google curaleaf placebo effect. They are selling placebos .200 pounds on oil gummys 35 pounds and all placebos.they are practicing the placebo effect in pain patients. I'm in agony. No thc in these products. Stop hurting patients because of your practices. Terrible putting patients through pain so you can test this theory out.don't buy their products if you want real pain relief and not the placebo effect Google curaleaf selling placebos.

Clinicians are very knowledgable about the uses of different types of medications and how they work to ease various symptoms, I feel listened to at every appointment. Everything is very professional and science based, medical cannabis has saved my life.

Responsive Service - Molly is really helpful

I have never experienced such unprofessionalism and lack of care from any company, let alone a company who work in the care sector. I initially applied for Curaleaf in November of 2024 and now being in January of 2026 I am still no further forward than I was when I started. The "Customer Service Team" they have hired to take calls are about as professional as a team of children with no parents. They constantly cut you off by talking over you, don't listen to your questions or answers and seem to spout off random words printed out for them which they themselves do not understand. I called just now to ask about a piece of information they keep requesting from me and when I call, they tell me that they will request this information from my Doctor themselves. But the calltaker "Dan" from Newcastle I just spoke to was the most arrogant, unprofessional human being I have ever spoke to, and that's me putting it nicely. I asked him why they hadn't done what they said they were going to do, which was to reach out to the people they requested the details from me for. His response was "Well if it's taken so long, why didn't you reach out to them yourself? You're not our patient, you've only had one consultation, do it yourself". I told him I didn't like the way he was speaking to me and asked if I could speak to his manager and he refused. He told me he didn't agree that I thought he was being rude and that if I wanted to complain about him, I need to email. Which I will be doing after leaving you this review. Not that I expect it to go anywhere internally, but I'll make sure it's investigated externally. You only have to Google this companies old name "Sapphire Medical Clinics" and read the negative reviews about them and now since they've had their name changed to see that the service has gone seriously downhill. The quality-of-care Curaleaf provide is non-existent. Do yourself a favour: Find another service provider and avoid these cowboys at all costs. They don't make your medical issues any better, they've made them worse for me. I'll also be taking this much further than a review and an email complaint. Also, don't bother replying with your copy-pasted "We cannot find you as a patient" BS like you do with everyone elses review because you'll not find me as a patient as I requested you to remove my information from your system. You'll know my information when the external investigation company reaches out to you.

Physicians are helpful, friendly, and understanding. Access to medical cannabis has be a life changer for me. The general improvement to my quality of sleep and night time pain management is amazing

Been with this clinic for years. Always excellent service

Spoken with bushra today and she was able to sort out my issues straight away very pleasant lady thank you 🙂

Explained everything. Discussed in detail decision making. Professional. All staff extremely polite nad helpful. A comfortable experience.

Stephanie made my query easy, just waiting for email now. Informative and helpful thank you

I've been using Curaleaf for over a year now and the medication has really helped with my osteoarthritis. It gives good pain relief and helps the tight muscles to relax.

Really poor service. Had my account closed on two occasions. Also, it gives the option of giving curaleaf permission to access my GP records. This took four months, and still not resolved.i was keen to go with curaleaf, as it was the first company the was created, my mistake. You have got my medical records, and still nothing. Stopped responding to emails. Obviously not conscious to the difficulties people's experience doing the simplest of things. If I want to get the medical records myself, I would have done so. POOR SERVICE

Very professional, my clinician was very good, listened to my issues and explained my treatment plan thoroughly.

⭐⭐⭐⭐⭐ I honestly can’t thank Kierion enough. From the very first contact, he made me feel reassured, listened to, and genuinely cared about. Everything was explained clearly and calmly, which made such a difference. I suffer with anxiety and depression, and situations like this can feel really overwhelming for me. Kierion made me feel completely at ease, never rushed me, and showed so much patience and understanding. For once, I didn’t feel stressed or anxious — I felt safe. The service itself was outstanding and completed to a very high standard, but it was Kierion’s kindness and compassion that truly stood out. I wouldn’t hesitate to recommend him to anyone and will be forever grateful for how he treated me.

Honestly can’t thank curaleaf enough for coming through for my finance and I! We had some issues with a product and the vice president called us and went above and beyond for us!! Thank you again so much Erin!! 💕🙏🏼

First class, exceptional service, more people should know about Curaleaf, they have succeeded in helping me where other treatments and approaches have failed

Olivia was delightful and helped me with my issues in a very quick and efficient manner, very appreciated.

I am so thrilled I found Curaleaf months ago. I am finally able to go without having to take any painkillers, this has been a game changer for me, having such chronic pain.

I would like to thank Stephanie at Curaleaf clinic. Due to unforseen circumstances. I have asked to pause my treatments. After explaining my situation. Stephanie very nicely paused my treatments & told me I can restart it again when my circumstances have improved. Thanks Curaleaf. Wishing you all the best! Regards. Yasin.C.

Great firm best customer service I’ve come across for a while.