She is very helpfull
She is very helpfull

9 months ago
I spoke with Stella and she was very good she advice me with positive response which I need much appreciated her work.
9 months ago
I thought the days of travel agents was over, but Crystal Travel proved that they are alive and fully functioning. My contact was Sergio who was kind and patient with me. I had a lot going on and wou... See more
9 months ago
I had a superb experience with you guys… The man Sandy has helped me so much from booking my tickets and helping me with other stuff… I am really happy and extremely satisfied with his service
9 months ago
Very clear and prompt service. Knowledgeable and very professional.
She is very helpfull
Good and efficient
Had not used Crystal Travel previously but they had flights at a cheaper price than purchasing direct. We have been fully taken care for by Ronnie - a real first class service. Went through all details thoroughly and has offered a real peace of mind with the whole process. Highly recommended.
Sergio from Crystal Travel is been really very helpful I have also recommended him to my colleagues at work all they say he is been very helpful and patience to us hoping that he will continue this and he will be Blessed. Thank you so much
Very helpful and keen to get a good price for my flights.
I had great service from Crystal Travel especially from Carolina Diaz. She provided regular updates and was extremely efficient, polite and courteous.
Quite friendly staff..offered lots of options
Thank you Sandy for personally organizing my ticket and improvising with me during my busy schedule
Excellant service from Steve, first time booking a flight with this agent, was very patient and helpful throughout the process, and within 30 minutes phoned again to check i had received the e-tickets.
Excellent service...catered to our needs and was very patient even when we struggled with the technology.
Thank GOD for Aron at crystal travels for his patience in sorting out me and my cousin who lives in Bradford to travel to the USA he has taken a GREAT load off our shoulders thank you so very much for your advise and good steady patience especially when my card was playing up he TOLD exactly what to do calming me down 👎 as I was feeling so stressed but his professionalism kept me going PRAISE God
Everything is smooth and fast with clear explanation.Availability of the employee is helpful to get the fare exactly after holding the ticket. Thank you sandy
Freya was very helpful
these people are just thieves they just want to steel the money
Great work good quality solid work
Caroline was very professional booked with the company a few times brilliant people thanks
I booked a couple of international tickets to Delhi, India. I rang Crystal Travel for the first time and spoke to James Smith. James handled my call/enquiry with excellent customer service. He was so polite and patient. He has excellent communication skills which made me feel at ease and comfortable. Thank you so much James. Will definitely keep Crystal Travel’s number in my mind for my next trip. Thank you so much.
Freya was very professional, prompt and tailored to our needs.
Spoke to Freya, she was so hopeful and I got what I asked for. Thank you and wish you all the best.
I just booked a flight for the first time with Crystal Travel. As a frequent flier I usually book my flights online but I had a question about a flight they had on offer. Harris McCoy answered my call and proceeded to give me the best service I have ever had from a travel agent ever. He was attentive, professional and very polite and reassuring. I would highly recommend using them and will also do so in the future.
Based on analysis of 16 reviews rated 1-2 stars for Crystal Travel
“The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked t...”
“The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked t...”
“They refused to refund the money, I couldn't even get the required tax refund, the agent stopped responding after I g...”
“The website states one price but when you try to book, you are notified the ticket is no longer available and you nee...”
“The third time, it seemed my payment went through but I didn't get the same notification the ticket was no longer ava...”
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Crystal Travel is a UK-based travel agency specializing in providing affordable flight tickets and travel deals to a variety of destinations worldwide. With over 38 years of experience in the industry, the company offers a comprehensive online booking platform where customers can search for both one-way and round-trip flights, catering to adults, youths, children, and infants. Crystal Travel is committed to ensuring a user-friendly experience with features such as secure payments, same-day cancellations, and 24/7 customer support. The target market for Crystal Travel includes leisure travelers seeking budget-friendly options for their vacations and trips. The agency is ATOL protected, IATA accredited, and a member of ABTA, underscoring its legitimacy and commitment to customer safety. Crystal Travel's website allows users to leverage smart search filters to compare prices and find the best deals, making it a valuable resource for travelers looking to explore new destinations economically.
Crystal Travel receives overwhelmingly positive feedback, with customers praising the exceptional service and helpful staff. Reviewers frequently highlight the professionalism and knowledge of agents like Stella, Sergio, and Ana, who provide clear and prompt assistance throughout the booking process. Many express satisfaction with the competitive pricing and the ability to find good deals on flights, making the travel experience smooth and enjoyable. However, a few customers mention issues related to travel arrangements and pricing discrepancies, indicating that there can be challenges when booking. Despite these minor complaints, the overall sentiment remains highly favorable, with consumers appreciating the personalized attention and support they receive.
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