June Cook was so kind and knowledgeable…
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
4.3
Great
488 reviews
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💬Hasn't replied to negative reviews
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Review summary
cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Easy booking,..great prices
Easy booking,..great prices
Terrible scam
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
I recently booked a cruise through…
I recently booked a cruise through Cruises.com, and the experience was smooth from start to finish. The website was user-friendly, offering a wide range of cruise options with clear pricing and helpful filters. I especially appreciated the detailed descriptions and the ability to compare different cruise lines easily. Customer service was excellent—responsive, knowledgeable, and patient with my questions. They made sure I got the best deal and even helped with extras like drink packages and shore excursions. Looking forward to the trip, and based on this experience, I’ll definitely consider booking with Cruises.com again. Highly recommend for anyone planning a cruise vacation!
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cruises.com
All reviews
488 total • Write a review
Showing 61 - 70 of 484 reviews
IS
Ilya S
US
Lost $16,000 because of them
Booked a European NCL cruise 6 months in advance with cruises.com, who position themselves as the 'experts'. 2 weeks before the cruise I got a notification from NCL saying there were some rules in effect and I needed to prove citizenship or residency in another country. I called cruises.com, and they connected me with NCL and confirmed that my documents were enough. Flew all the way from California, and got denied boarding without any refund. I wish I had booked directly with NCL and not had the man-in-the-middle called cruises.com who created all this mess and refused to provide a discount. Typical bait-and-switch appoach.
Date of experience: June 29, 2024
A
The reservation was tedious but…
The reservation was tedious but expected. Needed to follow with Agrnt, who was great , but not assessable for folliwup. Spoke to another agent who made derogatory comments toward me & my original agent …. That was a huge turn-off. We will think hard the next time about using cruises.com
Date of experience: June 26, 2024
JS
Tom was very helpful and supportive.
Tom was very helpful and supportive.
Date of experience: June 7, 2024
t
Book directly from cruise line website
Yes , I will never recommend using Cruises.com. This is my first and last time booked through them. The agent didn't know that MSC offers shuttle from Airport to Port Canaveral round trip. The dinner time Cruises.com Changed in MSC cruise never reflected in real time. We have to struggle to change onboard. He gave me misinformation. Seems like Cruises.com doesn't train agents or use unskilled employes. I have to change another agent after calling many times. It is a nightmare. It becomes a nightmare to change anything on our cruise programs through cruises.com. I would recommend cruise lovers to book directly from cruise line website.Because you are not benefiting booking through Cruises.com. I would look at the hot deals on their websites and then book from cruise line website.
Date of experience: June 4, 2024
RS
Good experience but needs follow up or more info
Great price, but I don’t know what other fees I will incur. Or the onboard credit that I will receive. Also don’t know about cost for drinks or how much or how to pre purchase shore excursions
Date of experience: May 29, 2024
SR
John was excellent
John was excellent. He listened to what I was saying and was extremely competent. I will do all my future bookings with him.
Date of experience: May 27, 2024
KL
Very misleading cruise offers
Though their customer service rep was very friendly, their website is totally misleading. You need to read the fine print regarding the "gratuities for 2 included", which is only offered IF you call them directly to book NOT online. Who would ever think to do that?
Date of experience: May 17, 2024
BM
Patience
The gal I talked to walked me through everything so far and was patient with me as I fumbled around trying to do what she said.
Date of experience: May 9, 2024
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